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Mt Buller Chalet Hotel & Suites

4.0 star property

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January 2025

Photo gallery for Mt Buller Chalet Hotel & Suites

The Lakeland Penthouse | Private kitchen | Fridge
The Lakeland Penthouse | Iron/ironing board, free WiFi, bed sheets, alarm clocks
Snow and ski sports
Lobby
Chamois Two Bedroom Apartment | Living area | TV

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
5 Summit Road, Mount Buller, VIC, 3723
  • Mt. Buller Alpine Resort
    1 min walk
  • Federation
    1 min walk
  • Blue Bullet 1
    1 min walk

Room options

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | TV

One Bedroom Suite

  • 764 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds OR 2 Twin Beds and 2 Double Sofa Beds

View all photos for Wombat Suite

Wombat Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Wombat Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard King w/ Sofa

Standard King w/ Sofa | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard King w/ Sofa

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for The Lakeland Penthouse

The Lakeland Penthouse | Iron/ironing board, free WiFi, bed sheets, alarm clocks

The Lakeland Penthouse

  • 2390 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Howqua Suite

Howqua Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Howqua Suite

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Kitchenette w/Sofa- KBK

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Kitchenette w/Sofa- KBK

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Chamois Two Bedroom Apartment

Chamois Two Bedroom Apartment | Living area | TV

Chamois Two Bedroom Apartment

  • 1507 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard King Room

Standard King Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard King Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tirol Suite

Tirol Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Tirol Suite

  • 700 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Junior Summit Family Suite

Junior Summit Family Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Junior Summit Family Suite

  • 538 sq ft
  • Sleeps 6
  • 3 Twin Beds

View all photos for Delatite Two Bedroom Suite

Delatite Two Bedroom Suite | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Delatite Two Bedroom Suite

  • 2185 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About this property

Mt Buller Chalet Hotel & Suites

4-star Mount Buller hotel with restaurant
After a day on the slopes, return to Mt Buller Chalet Hotel & Suites to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a steam room.
Mt Buller Chalet Hotel & Suites offers 62 air-conditioned accommodations with hair dryers and irons/ironing boards. This Mount Buller hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

After a day on the slopes, enjoy a swim in the indoor swimming pool or use the hotel's other facilities, including a fitness center and a steam room. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant. Wireless Internet access is available for a surcharge.

Mt Buller Chalet Hotel & Suites is a smoke-free property.

Mt Buller Chalet Hotel & Suites has a restaurant on site.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (AUD 15 per stay)

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Downhill skiing
  • Gym
  • Indoor pool
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room

Family friendly

  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 9 PM
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 5 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Reception is open 24-hour from June to September.
Please note checkin time is from 4 PM in winter. Summer check in is from 2 PM.

Renovations and closures

The property is closed between September 01 and May 31.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for wireless internet in public areas: AUD 15 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Grand Mercure Chalet Mt Buller Hotel Mount Buller
Grand Mercure Chalet Mt Buller Hotel
Grand Mercure Chalet Mt Buller Mount Buller
Grand Mercure Chalet Mt Buller
Mercure Mt Buller
Mt Buller Chalet Hotel
Mt Buller Chalet Mount Buller
Mt Buller Chalet Hotel Mount Buller
Mt Buller Chalet Hotel Suites
Mt Buller Chalet
Mt Buller Chalet & Suites
Mt Buller Chalet Hotel & Suites Hotel
Mt Buller Chalet Hotel & Suites Mount Buller
Mt Buller Chalet Hotel & Suites Hotel Mount Buller

Mt Buller Chalet Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 55 out of 118 reviews" "
Rating 8 - Good. 37 out of 118 reviews" "
Rating 6 - Okay. 13 out of 118 reviews" "
Rating 4 - Poor. 8 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Right on the ski field (can literally walk out door and you are there). But Hotel in less than optimal condition: cracks in some windows on main doors, tired condition generally, rooms about a 3* condition. Bathroom poor condition (bath did not even drain properly - bath maybe installed on an angle?). Quite expensive for its quality. Not sure the high premium for staying there is worthwhile.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only coffee machine in the place was switched off at happy hour forcing us to venture out in search of coffees,
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, letting us check super early and couldn't be more helpful when letting us use the storage area. Room was what we expected.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
We were given what I believe to be a disabled room with now shower screen just a curtain and water slashed all over the floor. It did drain away but took a lo g time
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice location and good facility
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Aug 2019

10/10 Excellent

SV-Young, Melbourne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Chalet. Hotel is conveniently located right on the main ski run, so it made it very easy to hit the slopes. Room was an older style, but very clean and had everything we needed. We tried the main restaurant, which was also really nice.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - love ski in/out with kids in tow. Easy to walk everywhere. Spa and sauna a great addition.
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. We love the pool and gym for the kids
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Close to skiing and village Square. Good facilities.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harry and his team turned a negative (Mt Buller taxi keeping us waiting over 3 hours) into a positive (arranging transfer in the chalet mini bus back to the long term car park) with their affable nature and cheerful disposition!
Stayed 6 nights in Jul 2019

8/10 Good

Hongmei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cheapest out there but its proximity to almost everything is excellent.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicinity to the sloop and play area is very good. In the heart of the village and it's surrounding eateries.
Stayed 1 night in Jun 2019

8/10 Good

Jac, Melbourne

Liked: Cleanliness, property conditions & facilities
We stayed in a king kitchenette studio on the 5th floor, overlooking the Burke St run. It was lovely and modern, with oven, stove & sink but (oddly) no microwave. The room was stinking hot ALL the time, even with all the heaters off and the windows open. Location was good; very central to everything. If we ever returned to Mt Buller, we'd probably stay here again, but would try to get a room across the hall, overlooking the valley & other mountains instead. On the Burke St side, you are forced to listen to loud commercial radio all day long, as it's annoyingly pumped onto the ski run outside. The Bird Cage cafe on site was terrible, with disgusting food. The staff at the Chalet ski hire on site lied when we asked for information, presumably to make an unnecessary sale. The staff at the hotel were incredibly friendly, but gave out copious amounts of incorrect information, which was very unhelpful. There seems to be a general disdain on the mountain for outsiders and newcomers; there was a very insular and unwelcoming vibe overall, and we felt as if we'd walked into the "family camp" from Dirty Dancing weeks in and were intruding. Very strange. Don't bother going in the last week of the season. Despite the heavily advertised "snow guarantee", most businesses on the mountain and ski hire, etc., in Mansfield close at the end of September. There were only three restaurants open for dinner, numerous runs and lifts were closed, the cinema was closed, etc.
Stayed 2 nights in Oct 2018

10/10 Excellent

julian, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally situated in the center of the village. Easy access to chairlifts. Liked having the equipment and clothing rental shop in the same building. Thoroughly enjoyed the four night stay and so did the grandkids.
Stayed 4 nights in Sep 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Great stay spring skiiing.
We had a great time spring skiing and enjoyed the end of season discounted rates. Location is excellent at bottom of Bourke St, out the door and onto the slopes. Easy to come back for lunch which saves big $$$'s. Staff where friendly and cheerfully accommodated our additional requests. Used the ski hire in the building which was convenient but will try some where else next time to get better fitting and more comfortable boots. Kitchenette was basic but had all we required. happy to recommend.
Stayed 3 nights in Sep 2018

8/10 Good

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

George, Bendigo

Liked: Cleanliness, staff & service, room comfort
No problems with booking, check-in, check-out. Nice and clean, helpful staff, good facilities. Rooms are a little dated
Stayed 2 nights in Sep 2018

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
2nd time we stayed this snow season 2nd time round was even better than the first. Staff was extra amazing especially Hannnah made our second stay there a much more enjoyable one than the first (not that we didn’t enjoy our stay there the first time) would definitely be staying there next season especially if the staff will be the same !!! Awesome time
Stayed 2 nights in Sep 2018

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay
We stayed one night at the mt Buller Chalet & experienced a very pleasant stay. The staff were very helpful & friendly, the hotel is ideally located in the centre of town and is perfect to access all facilities. We would definitely like to book this hotel again.
Stayed 1 night in Sep 2018

4/10 Poor

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018

2/10 Terrible

Adrian, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to pay for chains , didn’t need them Had to pay 55 bucks for parking Had to pay 18 bucks each person one way taxi Would not let me on the free bus with a travel bag Would not recommend an overnight stay here ever.
Stayed 1 night in Sep 2018