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Palms Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palms Hotel

Indoor pool
Lobby sitting area
Lobby sitting area
Terrace/patio
Minibar, in-room safe, desk, iron/ironing board

Reviews

3.4 out of 10

Popular amenities

  • Bar
  • Pool
  • Gym
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
Survey No. 169, Royal Palms Estate, Aarey Milk Colony, Goregaon, Mumbai, 400065
  • Whistling Woods International
    3 min walk
  • Film City
    4 min walk
  • Sanjay Gandhi National Park
    9 min walk
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    32 min drive

Room options

1 BHK Service Apartment

  • 452 sq ft
  • Sleeps 2
  • 1 Double Bed

3 BHK Service Apartment

  • 1050 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for 2 BHK Service Apartment

Minibar, in-room safe, desk, iron/ironing board

2 BHK Service Apartment

  • 820 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Bathroom | Free toiletries, hair dryer, towels

Standard Room

  • 467 sq ft
  • Sleeps 3
  • 1 Double Bed

About this property

Palms Hotel

4-star hotel in Goregaon
This hotel features an indoor pool, a restaurant, and a 24-hour health club. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, 24-hour room service, and a meeting room.
Palms Hotel offers 40 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Palms Hotel features an indoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a garden, a picnic area, and dry cleaning/laundry services. Complimentary self parking and valet parking are available on site.

Palms Hotel has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour health club
  • Indoor pool
  • Playground

Family friendly

  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 595 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: INR 595 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Palms Hotel Mumbai
Palms Mumbai
Hotel Royal Palms Mumbai
Royal Palms Mumbai
Palms Hotel Tower And Villas
Palms Hotel Convention Centre
Palms Hotel Hotel
Palms Hotel Mumbai
Palms Hotel Hotel Mumbai

Palms Hotel Reviews

Reviews

3.4
Rating 10 - Excellent. 1 out of 28 reviews" "
Rating 8 - Good. 2 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 7 out of 28 reviews" "
Rating 2 - Terrible. 17 out of 28 reviews" "

4.8/10

Cleanliness

4.0/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

4/10 Poor

Arpit, ahmedabad

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room service is not up to the mark, require kitchen in hotel with 24 hours facility, bath tub was not working, Water either to hot or to cold

8/10 Good

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Hotel and value for money. Stay was good and comfortable, The staff are very friendly, I am gonna be coming back sooner for sure .

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Far away from the city... Very bad maintainance ... Good id you want to party with friends.. Big rooms

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
The hotel is not in working conditions. There is no restaurant to serve. Food is to be ordered from local restaurants & it is served in plastic bags. Horrible condition & wastage of money

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a terrible experience and will not recommend anyone this hotel. Dont undersatdn how did it get 4 stars. I wont even give 0.4 stars

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Nitin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in pathetic state. Its under renovation & I am not sure why they are still accepting bookings. No food, no room service.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Gaurav, Oman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia makes false promises
I opted for a 5 star hotel and what I got was a sad excuse of a hotel barely more than 1 star... all restaurants closed , property under renovation, water filled carpets, 3-4 dishes in breakfast.. Please do not advertise false deals...this was my last booking with Expedia.

2/10 Terrible

Refeeque

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no restaurent,taxi,very poor service in this hotel
hotel way road is very bad. no service ex. taxi, auto,restaurent,near by any shops.

2/10 Terrible

Jitendra, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 5 star hotel ever experienced
Worst experience in any 5 star property till today. I do not know why Hotels.com is selling rooms of this hotel. No cleanlyness, smell in the rooms, no hot water in bathroom, no room freshner in the hotel, telephones are not working at all, power goes frequently and you have to live in the dark for more than 15 minutes each time power goes, lifts dont work most of the time. Worst breakfast I have ever had in a 5 star hotel. They dont have table salt also to serve you. Oops my god, it all happened in one night with us and surprisingly we survived. NEVER GO THIS HOTEL PLEASE.

4/10 Poor

Nitin

Liked: Cleanliness
Disliked: Property conditions & facilities
Good but far
Too far from city. Property under rennovation. Room is good and staff is helpful

2/10 Terrible

S, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Shocking
I arrived to a hotel that was nothing like any photos had no bar, the place was an hour and a half out of Mumbai. They had the wrong booking and an entire floor of it was on fire. The hotel manager was on her own and did her best to assist me but it was frankly shocking. I refused to check in (another reason being, the booking was wrong and I was going to be kicked out the following day anyway) ... I'm still struggling to get my money back

2/10 Terrible

Rajeev Asija, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most horrible experience that you can imagine
The most horrible experience that you can imagine. Right from the check-in to check-out, it was really very poor service. We reached the hotel at 10PM and it took 4 hours to check-in . The staff was completely clueless and helpless. No one from the management was to be seen. The nightmare continued after check-in as the room was non-functional - AC not working, toilet flush not working, shower is only a trickle , kettle doe snot work and so on. No one picks up the phone at the reception. You are completely helpless and want to run away from this place at the first opportunity and that is what we did even though we paid online for 3 nights Almost every guest was screaming at the staff at the reception but what can the staff do .. they have no clue how to run a hotel or what is the meaning of customer servive

2/10 Terrible

Neeraj, Delhi

Liked: Property conditions & facilities
Disliked: Staff & service
Awful services
Very slow service.

2/10 Terrible

Sanjib, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISASTER- AVOID AT ANY COST
Nothing works in the hotel - the showers don't, the net does not ,the TV in my rom did not. N despite bringing this to the attention of the staff nobody could do anything. N I found that everyone staying there was having similar problems

2/10 Terrible

harpal, london

Disliked: Staff & service, property conditions & facilities, room comfort
dont ever stay at this place
awful stay from the moment I arrived, room not ready (this as at midnight) and staff not sure when, construction in some rooms still incomplete, no internet, no cars available in the morning . So all in all the worst experience I have ever had and the staff not able to respond honestly. I was told wait 5mins whilst room is being made ready and 2 hours later it was still 5 mins, had I had other options I would have left immediately

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

paul, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
backyard dump
Stay here if you want food poisoning. Food and hygeine here is at a low level, it is not a 3 star at all, more like 1 star at best. The safe in the room did not work, the TV did not work, the electricity was intermittent on some days, need I say more. The staff, particularly the duty manager are ignorant. I checked out early and had ot relocate to another hotel due to the lousy food qaulity and cleanliness primarily.

2/10 Terrible

Kapil, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Shabby
The location is good, had a little problems reaching to the place. Very big property but very shabbly maintained. The rooms were good enough but with spots all around the room. Electric sockets hanging, black spots in the bathroom. Food was not at all the kind to be served. Rooms cost is pretty reasonable but the restaurant & the bar is overly expensive compared to the room which looked like a shabby highway hotel where a person would rest whn driving long distances. Big property but no maintenance at all. Wi-fi is charged one grand for 24 hours. Ive been in bigger 5 stars but none of them ever charged for wi-fi. I was thr for just 12 hrs but my overall experience " have much much better places in Mumbai.

2/10 Terrible

Rita, London, United Kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mumbai
This is a very poor hotel and we are disappointed that Expedia continues to include the hotel on its website. We booked a deluxe villa and got a villa with mould on every wall of the room and bathroom, spider webs in every corner and a bath/shower/toilet that didnt seem like it had been cleaned since the 1980's. Upon entering the area of our villa there was an intense strong mould/damp smell. The water from bathroom taps spluttered out and was brown in colour. The hotel felt like the titanic - it might have been prestiguous in its day, but all thats left now are some old chandeliers full of spider webs, horrible mould and carpets that make your shoes dirty due to the in-ground filth. For our deluxe breakfast we were told there were no plates and no hot water for tea. The juice was also sparse and had black bits in it. There were ants/spiders on the tables and we werent able to have any toast as the toaster was unsafe to use! Our phone in our villa didnt work and the in-room safes werent working in the whole hotel. The bed was rock hard and it probably would have been more comfortable sleeping on the floor except I probably wouldnt have let my dog sleep on the floor. The location was equally disappointing - far away from most things. On our first day we struggled to get a taxi to take us to the hotel. Once there, we struggled to get a taxi to take us out. This is an awful hotel - I wouldnt recomend it to my worst enemy.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Peace at the Palms
It's right near the airport, and so calm and peaceful that you would think it was far away. I really enjoyed my stay there.

2/10 Terrible

lasse jonas, Norway tangen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most lousy five-star ever rating one star
The most Hari Bol hotel state ever right from the entry to the hotel no one help me whit my bags The rooms were in so poor condition that the Vindell will shaking on the fourth floor the Wi-Fi was not working in the room the restaurant was not working at the hotel the swimming pool was under construction the metal detector did not workThe lift did not work there was fungus growing om de Selinger af te HotelDe Moost dirty corridors De staaf was ok but the rest of the stay in the hotel wash horrible