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Springhill Suites by Marriott Mystic Waterford

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Springhill Suites by Marriott Mystic Waterford

Exterior
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Gym
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
401 N Frontage Rd, New London, CT, 06385
  • United States Coast Guard Academy
    3 min drive
  • Connecticut College Arboretum
    4 min drive
  • Connecticut College
    4 min drive
  • New London, CT (GON-Groton - New London)
    16 min drive

Room options

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed with Sofa bed

  • 392 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, Multiple Beds

  • 392 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 392 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, Multiple Beds (Mobility/Hearing Accessible, Tub)

  • 392 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Studio, Multiple Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 392 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Pool

Holiday Inn New London - Mystic Area, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very Good, (1019)
The price is $99
per night
$114 total
includes taxes & fees
Dec 10 - Dec 11
Holiday Inn New London - Mystic Area, an IHG Hotel

About this property

Springhill Suites by Marriott Mystic Waterford

3-star New London hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite. Housekeeping is available on request.
Springhill Suites by Marriott Mystic Waterford offers 80 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. LCD televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Springhill Suites by Marriott Mystic Waterford features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

A business center is on site at this 3-star property. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Complimentary self parking is available on site.

Springhill Suites by Marriott Mystic Waterford is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 1 can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Springhill Suites Marriott Hotel Waterford
Springhill Suites Marriott Waterford
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott Hotel New London
Springhill Suites Marriott New London
Hotel Springhill Suites by Marriott New London
New London Springhill Suites by Marriott Hotel
Springhill Suites by Marriott New London
Springhill Suites Marriott Hotel
Springhill Suites Marriott
Hotel Springhill Suites by Marriott
Springhill Suites Marriott

Springhill Suites by Marriott Mystic Waterford Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 397 out of 817 reviews" "
Rating 8 - Good. 268 out of 817 reviews" "
Rating 6 - Okay. 91 out of 817 reviews" "
Rating 4 - Poor. 38 out of 817 reviews" "
Rating 2 - Terrible. 23 out of 817 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with family
The room was fine and clean. Very convenient for dropping daughter at college. I’ve stayed here a few times. The one thing I noticed this trip was the hallway smelled very musty and not good:-( Not sure what was going on. Rooms were fine
Stayed 2 nights in Aug 2024

2/10 Terrible

Sean

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a $300/night room at a $50/night experience. Not at all as advertised, so please don’t waste your money. Here are some details: Bloodstained sheet, sweat stained covers, no mattress protector. Dirt and grime everywhere. Hair in the bed. Couch was disgusting. Ceilings had water damage. The room smelled like drugs. The heating unit smelled like it was about to catch fire so we slept in the cold. Staff was pathetically uninterested in our feedback. Truly the worst hotel experience of my entire life.
Stayed 1 night in Aug 2024

6/10 Okay

Inna

Traveled with family and small children
Liked: Staff & service
Not a safe area around, pool small and smell chlorine very strong, breakfast was good, carpet inside rooms stinks, poor supply of toiletries
Stayed 1 night in Aug 2024

4/10 Poor

Kraig

Traveled with family
Disliked: Property conditions & facilities
Not very pleased
Thought it was going to be a newer hotel but it wasn't. Not really pleased with exercise equipment, low quality and not much to use. Pool very small and filled with little children - no place for teenage family members. Not very pleased with price either, should have looked closer at other hotels in the area. Will never stay at this hotel again.
Stayed 1 night in Aug 2024

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very comfortable room
Stayed 2 nights in Aug 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite satisfied our needs and staff was very friendly. The room was clean and beds comfortable. Some signs of wear and tear that could use upgraded but was fine for our 3 night stay.
Stayed 3 nights in Aug 2024

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service with a smile
Matt at the front desk was super friendly and helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springhill Suites Waterford
great location and amenities
Stayed 1 night in Jul 2024

8/10 Good

ERIC

Liked: Cleanliness, staff & service
Quiet property in a nice setting very close to New London. The staff was very accommodating when I arrived in the middle of the night. My only complaint is that the property seems tired. My room had a musty smell when I arrived and the sink, shower, and toilet need to be updated. Otherwise, it was clean and well-maintained.
Stayed 1 night in Jul 2024

6/10 Okay

bridgette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people were nice. Hotel was off freeway, but difficult to get in and out of. Felt more like a 2 star hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Meghan, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really friendly
Stayed 2 nights in Jul 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
I would like more fruit options for breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Roxanne

Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Staff & service
Good stop on 95
Staff was great. Friendly & quick to deliver a hairdryer. Breakfast was good with fresh blueberries. Bathroom sink light did not work. Room was simple, accessible & suited our needs.
Stayed 1 night in Jul 2024

10/10 Excellent

Monica, Lake Tapps

Traveled with family
Liked: Staff & service
Disliked: Amenities
Floor in main lobby area was dirty and wet Fold out sofa required us to move the only dresser in the room. The mattress on the fold out was worn, old and dirty as were the cushions for the couch We didn’t have a lot of time as we were delivering our son to the US coast guard academy so we had to take what we had but it was not an experience I can recommend nor do I wish to repeat.
Stayed 2 nights in Jun 2024

8/10 Good

Fay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
We had a great stay as we were up for a weddings. Room was super clean and very large for the price!
Stayed 1 night in Jun 2024

8/10 Good

Stephanie, Hopewell Junction

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jun 2024

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Hotel was well maintained and located close to the highway for easy travel to our locations of interest (Mystic and Essex Train). The pool was in great condition, and the included breakfast included multiple options for someone who is GF to not miss out on eating.
Stayed 1 night in May 2024