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Hotel Troy Nairobi

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Troy Nairobi

Front of property
Executive Suite, 1 King Bed, Garden View | In-room safe, blackout drapes, WiFi, bed sheets
Executive Suite, 1 King Bed, Garden View | Terrace/patio
Snack bar
Point of interest

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
73 Magadi Road, Nairobi, 00509
  • Nairobi National Park
    1 min walk
  • Galleria Shopping Mall
    20 min walk
  • Bomas of Kenya
    3 min drive
  • Nairobi (WIL-Wilson)
    18 min drive

Room options

View all photos for Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View | In-room safe, blackout drapes, WiFi, bed sheets

Executive Suite, 1 King Bed, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Family Cottage, 2 Bedrooms, Garden View

In-room safe, blackout drapes, WiFi, bed sheets

Family Cottage, 2 Bedrooms, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, WiFi, bed sheets

Deluxe Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, blackout drapes, WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Single Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Single Room

  • Sleeps 1
  • 1 Queen Bed

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About this property

Hotel Troy Nairobi

3-star hotel in Karen
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Other amenities include a conference center, a business center, and a children's pool. Private bathrooms are not ensuite.
Hotel Troy Nairobi offers 24 accommodations with safes and complimentary bottled water. LCD televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers, slippers, and complimentary toiletries. Additionally, rooms include fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Troy Nairobi features an outdoor pool and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink.

Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms. This Nairobi hotel also offers a terrace, barbecue grills, and tour/ticket assistance. For a surcharge, the property provides a roundtrip airport shuttle and a shopping center shuttle.

Hotel Troy Nairobi has designated areas for smoking.

Hotel Troy Nairobi has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In a regional park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Fan
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 8 AM to 6 PM

Property is also known as

Hotel Troy
Hotel Troy Nairobi
Troy Hotel Nairobi
Troy Nairobi
Hotel Troy Nairobi Hotel
Hotel Troy Nairobi Nairobi
Hotel Troy Nairobi Hotel Nairobi

Hotel Troy Nairobi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 129 reviews" "
Rating 8 - Good. 41 out of 129 reviews" "
Rating 6 - Okay. 21 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 8 out of 129 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful grounds. Highly recommended.
Stayed 1 night in Nov 2023

2/10 Terrible

Beverley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine

Stayed 3 nights in Jun 2023

4/10 Poor

Rebecca

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Stayed 3 nights in Feb 2023

6/10 Okay

Virginie

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Stayed 1 night in Aug 2022

6/10 Okay

Helen

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Just an average hotel
The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Stayed 1 night in Mar 2022

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for tucked away relaxing stay
This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Stayed 1 night in Feb 2022

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at Troy hotel
The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
Stayed 1 night in Dec 2020

10/10 Excellent

Khipani

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely stay
Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Stayed 1 night in Oct 2020

8/10 Good

susan diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, helpful staff
Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Josette, San Diego

Liked: Staff & service
Disliked: Cleanliness
It’s very lush and pretty. The food was excellent.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
Stayed 1 night in Aug 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, hope to return!
Stayed 2 nights in Aug 2019

6/10 Okay

Emma

Liked: Staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

Bruce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel for the price and the area. Staff was super friendly. We had to book another night earlier in our trip as well and the staff was very accommodating. Meals were good and food prices were very reasonable.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment, beautiful location, nice staff. The 200 meters of the road to the hotel is quite bumpy. Would be nice if some sand was put into the holes in the road.
Stayed 1 night in May 2019

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!!
Our stay was great..,the service, the cleanliness of the rooms and the quality of the food was amazing! Highly recommend this Hotel!
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal being close to Nairobi National Park Jomo International Airport and many other attractions. The hotel is small with a few rooms and several cottages. It feels more like a guesthouse or B&B. Staff are outstanding. Beds and pillows are very comfortable and the rooms we stayed in were spacious.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best value hotel that we encountered in seven weeks in east Africa. The staff was impossibly friendly and helpful, the location was serene and peaceful while close to attractions, breakfast was great. Top recommendations.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is secluded by a long drive and security gate. Security checks you in and out. Restaurant on site was very good. Staff is very attentive. We changed rooms to a larger room in the main building with no issue. The property is very quiet and well maintained.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and service....room much bigger than pictures...delicious breakfast...close to all the Karen attractions...a true bargain
Stayed 2 nights in Dec 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Wonderful! Hotel staff is amazing and like family. They go out of their way to care for you and help in any way they can.
Stayed 4 nights in Nov 2018