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Mercure Newcastle

4.0 star property

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Photo gallery for Mercure Newcastle

In-room safe, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool, sun loungers
In-room safe, laptop workspace, blackout drapes, iron/ironing board
City view
Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Pool
  • Bar
  • Parking available

Explore the area

Map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • NEX
    ‪5 min walk‬
  • Newcastle Civic Park
    ‪9 min walk‬
  • Newcastle Civic Theater
    ‪11 min walk‬
  • Newcastle, NSW (BEO-Belmont)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Superior Twin Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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4.3 out of 5, Excellent, (999)
The price is $139
per night
$152 total
includes taxes & fees
Mar 4 - Mar 5
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About this property

Mercure Newcastle

4-star hotel in Newcastle West
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and conference space. Housekeeping is available on request.
Mercure Newcastle offers 131 accommodations with safes and complimentary newspapers. 40-inch Smart televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1356 square feet (126 square meters) include conference space. This Newcastle hotel also offers an outdoor pool, concierge services, and 24-hour room service. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in November 2023.

Mercure Newcastle is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Mercure Newcastle has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Self parking on site (AUD 16 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • Free crib
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 28 per person
  • Self parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Mercure Newcastle Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 218 out of 1000 reviews
Rating 8 - Good. 377 out of 1000 reviews
Rating 6 - Okay. 243 out of 1000 reviews
Rating 4 - Poor. 105 out of 1000 reviews
Rating 2 - Terrible. 57 out of 1000 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location, easy parking and decent room which has all you need. Unfortunately a bit noisey with co struction at the moment
Stayed 2 nights in Nov 2024

8/10 Good

Rowan

Traveled with family
Liked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Rachel

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude receptionist who had a bad attitude right from the start. I mentioned I had called the day before to ask about an early check in. The lady I had spoken to said if the room was ready we’d be able to check in, but couldn’t guarantee it. No mention of a charge. Upon check in, receptionist said room was ready but it’d be $60 to check in early. We arrived at 12.30 so 1.5 hours early. I said the lady on the phone never mentioned a charge. Receptionist said “of course there’s a charge, we had to get the room ready for you early!” She then proceeded to tell me that all hotels in the world charge for early and late check ins. I said no they don’t. She said yes they do and kept arguing with me!! She was just unbelievably rude and it was totally unnecessary. The room had some gross thing stuck to the bedside table and there was someone else’s old food in the fridge. Won’t be staying there again!!
Stayed 1 night in Nov 2024

6/10 Okay

Joshua

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Had to self check in, not enough towels for number of people, the bathroom needs a full renovation, and can not pay cash or order meals without scaning QR code.
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Business traveler
Disliked: Property conditions & facilities
Shower in the bath extremely unsafe. Lack of access to PowerPoints. Noisey.
Stayed 1 night in Nov 2024

6/10 Okay

Melissa

Traveled with family
Disliked: Amenities, property conditions & facilities
The beds were amazing The bathroom was very old outdated and tried to cover it up with tile paint. Toilet did not flush well. Needs renovation
Stayed 1 night in Nov 2024

8/10 Good

Suzanne

Business traveler
Liked: Staff & service, room comfort
Bed was comfy. Room could do with updating Bathroom needed more cleaning
Stayed 1 night in Oct 2024

2/10 Terrible

malak

Stayed 1 night in Oct 2024

8/10 Good

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Oct 2024

6/10 Okay

Dil

Stayed 1 night in Oct 2024

6/10 Okay

Ahmad

Traveled with family and small children
Liked: Cleanliness
The location is good to the shops but a bit far from the beach.
Stayed 3 nights in Oct 2024

6/10 Okay

Jade

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking is terrible, I don't want to park on the street overnight it doesn't feel safe. The bathrooms are outdated, the carpet isn't great. The pool closes too early at night and there's no gym. Not what I'd expect from a Mercure more like an Ibis.
Stayed 1 night in Sep 2024

8/10 Good

Gail

Stayed 1 night in Aug 2024

8/10 Good

sharon, Surrey Hills

Stayed 1 night in Aug 2024

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and i had an amazing stay, everyone was kind and friendly and helped us with any and all questions that we had. We will definitely be back
Stayed 1 night in Sep 2024

8/10 Good

Neha

Traveled with family and small children
Liked: Cleanliness, staff & service
Mercure Newcastle is a good option for travelling with family.
Stayed 1 night in Aug 2024

10/10 Excellent

Wilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean value for money option for those not wanting prime waterview locations. Easy walk to Honeysuckle. Friendly welcome, simple easy access to car park, close to supermarket, eateries etc.
Stayed 1 night in Aug 2024

10/10 Excellent

DR PAULA JANE

Liked: Cleanliness, staff & service, property conditions & facilities
it is close to town, serviceable and staff were helpful.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bathroom needs renovations cracked tiles in bath/ shower area near taps fixed with no more gaps not replaced. Overall batheroom needs renovation other than than that room comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy central location. Everything a short walk away. The staff were very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great here
Stayed 1 night in Jun 2024

8/10 Good

Vanessa

Very good location, room very comfortable clean and well fitted out. The outside area needs urgent updating bad trip hazard at entry to motel.
Stayed 2 nights in Jul 2024