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Tsuetate Onsen Hizenya

3.5 star property

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Japanese Western Room Buffet Style Breakfast & Dinner | In-room safe, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Spa
  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

Map
4223 Simojo, Oguni, Kumamoto-ken, 869-2503
  • Tsuetate Onsen
    ‪4 min walk‬
  • Kitazatoshiba Saburo Memorial
    ‪9 min drive‬
  • Nabegataki
    ‪13 min drive‬
  • Kumamoto (KMJ)
    ‪61 min drive‬

Room options

View all photos for Executive Suite Buffet Style Breakfast & Dinner

Executive Suite Buffet Style Breakfast & Dinner | In-room safe, iron/ironing board, free WiFi

Executive Suite Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 4
  • 1 Twin Futon

View all photos for Japanese Western Room Buffet Style Breakfast & Dinner

In-room safe, iron/ironing board, free WiFi

Japanese Western Room Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 1 Twin Futon OR 2 Twin Beds

View all photos for Suite Japanese style Buffet Style Breakfast & Dinner

Suite Japanese style Buffet Style Breakfast & Dinner | In-room safe, iron/ironing board, free WiFi

Suite Japanese style Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese Western Buffet Style Breakfast & Dinner

In-room safe, iron/ironing board, free WiFi

Japanese Western Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Japanese style Buffet Style Breakfast & Dinner

In-room safe, iron/ironing board, free WiFi

Japanese style Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Run of House

Run of House | In-room safe, iron/ironing board, free WiFi

Run of House

  • Valley view
  • Sleeps 3
  • 3 Twin Futons

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About this property

Tsuetate Onsen Hizenya

3.5-star Oguni ryokan with restaurant
This smoke-free ryokan features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a microwave in a common area, and a seasonal outdoor pool are onsite.
Tsuetate Onsen Hizenya offers 144 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.

In addition to hot springs, Tsuetate Onsen Hizenya features a fitness center and a seasonal outdoor pool. The ryokan offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly ryokan also offers a children's pool, spa services, and a vending machine. Complimentary self parking is available on site.

Tsuetate Onsen Hizenya is a smoke-free property.

YAOYOROZU DAINING - Onsite restaurant.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • YAOYOROZU DAINING

Things to do

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Gym
  • Hot springs
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Spa

  • 24-hour public bath
  • Hot springs
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • In-room dining only
  • Refrigerator

More

  • Air conditioning
  • Fusuma (room partition)
  • Iron/ironing board on request
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from July to August
Pool access available from 3:00 PM to 7:00 PM
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Set meals are served in guestrooms only (no menus or public dining)
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hizenya Hotel
Tsuetate Kanko Hizenya
Tsuetate Kanko Hizenya Hita
Tsuetate Kanko Hotel Hizenya
Tsuetate Kanko Hotel Hizenya Hita
Tsuetate Kanko Hotel Hizenya Oguni
Tsuetate Kanko Hizenya Oguni
Tsuetate Kanko Hotel Hizenya Japan/Oguni-Machi
Tsuetate Onsen Hizenya Inn Oguni
Tsuetate Onsen Hizenya Inn
Tsuetate Onsen Hizenya Oguni
Tsuetate Onsen Hizenya Oguni
Tsuetate Onsen Hizenya Ryokan
Tsuetate Onsen Hizenya Ryokan Oguni

Tsuetate Onsen Hizenya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 91 reviews
Rating 8 - Good. 33 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 1 out of 91 reviews
Rating 2 - Terrible. 4 out of 91 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zoe

Traveled with partner
Everyone was so nice to me, I felt like a king; and the property was so beautiful.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service!! I really want to come back again!!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Though the hotel is a little old but overall the service was excellent. Room is spacious and clean.
Stayed 1 night in Dec 2019

8/10 Good

Tony, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Open bath is excellent. Buffet dinner and breakfast are nice. Good services.
Stayed 1 night in Nov 2018

2/10 Terrible

Sheok Hoon Rachel

Disliked: Staff & service, property conditions & facilities, room comfort
Poor unfriendly service, noisy and run down
In our regular travels to Japan, this is our worst ryokan experience. The service lady (not Japanese) was rude from the beginning. She pointed somewhere in the pitch black distance and told us to park our car ourselves (we don't know where the parking is actually) and to carry our own luggage from the car, which is unheard of for an authentic Japanese Ryokan. This is followed by wrongly allocating us to a much smaller room, despite paying a premium for a bigger 5 person room. We were told that there was no error in room allocation. Upon our insistence that there must have been a mistake, we were then directed to another bigger room, as we found out that they had overbooked and wrongfully allocated our original room to other guests. This ryokan is run down and there are many tourists and it feels like a market more than a restful ryokan. We will definitely avoid this ryokan in future, as we did not enjoy the experience. If you are looking for a peaceful ryokan, this is the wrong one.

8/10 Good

Yin Mei Alice

Liked: Staff & service
Disliked: Cleanliness, room comfort

8/10 Good

Sam, Hong Kong

Liked: Staff & service
Nice hotel with great Onsens
Very nice and quite hotel with several onsens. A little bit remote and difficult to find by google map. Suggest to arrive before sunset.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very helpful and friendly staff. Lovely variety of onsens to visit. Large selection of foods for breakfast. A great place.

10/10 Excellent

Wai kwan

Stayed 2 nights in Nov 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

???

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
熊本県側の温泉、大分県側の温泉、送迎バスで行く別館の露天風呂。 とても良かったです。 スタッフがとても親切で気持ちよかったです。 食事も美味しかったです。 ビールも上手に注いでくれて美味しかったです^ - ^
Stayed 1 night in May 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extraordinary
Juste irréprochable, charmants, attentifs et au delà;;; merci
Stayed 3 nights in Apr 2024

10/10 Excellent

JONGKWANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

junmo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
츠에타테 혼센 히젠야
온천욕이 정말 대단한곳 입ㅂ니다 가족들과 행복한 시간을 같이 공유 할수 있는곳 입니다
Stayed 1 night in Apr 2024

8/10 Good

in fan

Stayed 1 night in Mar 2024

2/10 Terrible

DONGHYEUK

Disliked: Staff & service, property conditions & facilities
not so good
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
즐거웠습니다
친구들과 여행가기에도 좋았고 가족들과 여행하기에도 너무 즐거웠습니다. 식사와 온천 모두 마음에 들었습니다
Stayed 1 night in Jan 2024

6/10 Okay

HIROSHI

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
レストラン入り口に立つ人間（サービスマン）のレベルが低い。その時の対応がマニュアル通りで臨機応変に対応出来ず客に不快感を与える
Stayed 1 night in Nov 2023

10/10 Excellent

eunjung

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
정말 만족스러운 투숙이었어요. 직원분들도 정말 친절하고, 온천시설 훌륭하고, 조석식 부페음식이 다양하고 모두 맛있었어요~! 아름다운 산과 계곡의 공기좋은 곳에서 느긋하게 잘 쉬다 왔습니다.
Stayed 1 night in Nov 2023

8/10 Good

ちかこ

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

May Ching

Stayed 1 night in Aug 2023

10/10 Excellent

ゆうこ

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

CHUNGHYEON

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Yoshinori

Stayed 1 night in Oct 2022