*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
- Kayaking
- Snorkeling
Land activities
- Bicycling
- Fitness facilities
- Miniature golf
- Soccer
- Volleyball
Lessons/classes/games
- Aerobics
- Cooking
- Dancing
- Pilates
- Water fitness
- Yoga
Entertainment
- Onsite entertainment and activities
- Access to onsite nightclubs
- Onsite live performances
- Theme parties
Not included
- Golf green fees
- Use of golf cart
- Use of golf equipment
- Motorized water sports
- Sailboats
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Tennis lessons
- Tennis racquets
- Childcare
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
- Transportation to offsite activities
- Kayaking included
- Access to onsite nightclubs included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Water fitness classes/lessons included
- Volleyball included
- Soccer (football) included
- Childcare not included
- Scuba diving excursions not included
- Snorkeling excursions not included
- Scuba diving certification not included
- Motorized water sports not included
- All available beverages included
- Golf green fees not included
- Use of golf equipment not included
- Bicycling included
- Use of golf cart not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Miniature golf included
- Transportation to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Pilates classes/lessons included
- Sailboats not included
- Aerobics classes/lessons included
- Tennis rackets not included
- Dancing classes/lessons included
- Tennis lessons not included
- Onsite entertainment and activities included
- Gratuities included
- Cooking classes/lessons included
- Additional gratuities accepted
- All meals included
- Minibar (all beverages included)
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
- Snorkeling included
Property Features
Grand Velas Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Enjoy your summer holiday at Grand Velas Riviera Maya - All Inclusive with a pampering treatment at the full-service spa and refreshing swim in one of the 2 indoor and 3 outdoor swimming pools.
Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 swim-up bars, and 6 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Onsite self parking and valet parking are complimentary.
Grand Velas Riviera Maya - All Inclusive has designated areas for smoking.
- Picnic area
- Daily
- Children's games
- Number of indoor pools - 2
- Children's toys
- Number of outdoor pools - 3
- Number of hot tubs - 4
- Elevator
- Fitness facilities
- Showcase for local artists
- 24-hour front desk
- Free grocery shopping service
- Business center
- Porter/bellhop
- Vegan menu options available
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Games
- Limo or town car service available
- Computer station
- Swimming pool
- Table tennis
- Wheelchair accessible
- Foosball
- Conference space size (meters) - 8784
- Free reception
- Terrace
- Luggage storage
- Free buffet breakfast
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 539
- No accessible shuttle
- Internet access - wireless
- Number of floors - 4
- Number of buildings/towers - 3
- Internet access
- Couples/private dining
- Private picnics
- Registration desk height (inches) - 47
- Registration desk height (centimeters) - 120
- Karaoke
- Elevator door width (inches) - 43
- Number of bars/lounges - 6
- Elevator door width (centimeters) - 110
- Number of poolside bars - 3
- Full-service spa
- Number of beach bars - 2
- Number of swim-up bars - 3
- Free beach shuttle
- Beach umbrellas
- Conference space
- Free breakfast
- Spa treatment room(s)
- Billiards or pool table
- Free beach cabanas
- Concerts/live shows
- Meeting rooms
- Tours/ticket assistance
- Year Built - 2008
- Beach sun loungers
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Babysitting or childcare (surcharge)
- Number of coffee shops/cafes - 1
- Children's club (free)
- Supervised childcare/activities (free)
- Children's pool
- Safe-deposit box at front desk
- Spa services on site
- Area shuttle (surcharge)
- Proposal/romance packages available
- Number of restaurants - 8
- Conference space size (feet) - 94548
- Ballroom
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- Beach towels
- Air hockey
- Arcade/game room
- Wedding services
- Garden
- Multilingual staff
Family Friendly Amenities
- Family property
- Number of indoor pools - 2
- Number of outdoor pools - 3
- Children's pool
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Miniature golf on site
- Sofa bed
- Free cribs/infant beds
- DVD player
Room Amenities
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Jetted bathtub
- Balcony
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Desk
- In-room climate control (air conditioning)
- Patio
- Premium bedding
- Sofa bed
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- Wireless internet access
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Internet access (complimentary)
- Slippers
- Separate bathtub and shower
- Cable TV service
- HDTV
- Free WiFi
- Dial-up Internet access (surcharge)
- Down comforter
- Pillowtop mattress
- Pillow menu
- TV size: 65
- TV size measurement: inch
- Rainfall showerhead
- Bathtub or shower
- Private hot tub
- Sofa bed size single
- Balcony or patio
- Connecting/adjoining rooms available
- Free cribs/infant beds
- Minibar (stocked, free items)
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Smart TV
- Number of beds 3
- Champagne service
- Soap
- Shampoo
- Toilet paper
- Laptop-friendly workspace
- Child-size bathrobes
- Deck or patio
- Wardrobe or closet
- Toothbrush and toothpaste available
- Private hot tub (indoor)
- Desk chair
- Travel crib
- WiFi speed 100+ Mbps (good for 1–2 people or up to 6 devices)
Parking
Free self parking , Free valet parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary buffet breakfast is served each morning between 7:00 AM and noon. A complimentary manager's reception is offered each day.
Cocina de Autor (+12) - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Piaf (+12) - This beachfront fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.
Spa Services
SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
- Number of treatment rooms 42
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Aromatherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Mud bath in spa
- Sauna in spa
- Hot tub in spa
- Massages
- Body treatments
- Facial treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Steam room in spa
- Minimum age to access spa is 16
- Thai massage
- Reflexology
- Sports massage
- Detoxification wrap
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible concierge desk
- Braille or raised signage
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
3 outdoor swimming pools, 2 indoor swimming pools, and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna, a fitness center, and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Free bicycles on site
- Beach volleyball on site
- Health or beauty spa nearby
- Yoga classes/instruction on site
- Beach yoga on site
- Boat tours nearby
- Fitness classes on site
- Hiking/biking trails nearby
- Sailing nearby
- Scuba diving nearby
- Ecotours on site
- Water skiing nearby
- Miniature golf on site
- Golfing nearby
- Parasailing nearby
- Hiking/biking trails on site
- Surfing/bodyboarding nearby
- Cave exploring/spelunking nearby
- Kayaking on site
- Skydiving nearby
- Windsurfing nearby
- Ziplining nearby
- Pilates classes on site
- Playground on site
Hotel Policies
Payment types
Fees
Optional extras
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 65 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.
Sustainability/community reinvestment (10% revenue or more)
Property does not require health documentation at check-in
Comprehensive food waste policy
Cashless transactions are available
Comprehensive recycling policy
Contactless check-out is available
Security system
Mobile key entry is not available
Staffed front desk
Contactless check-in is available
No rollaway/extra beds available
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Smoke detector
Service animals not allowed
Debit cards
Gap period enforced between guest stays - 72 hours
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
Pet Policy
- No pets or service animals allowed
We should mention
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- All Inclusive Grand Velas Riviera Maya
- Grand Velas All Inclusive
- Grand Velas All Inclusive Riviera Maya
- Grand Velas Riviera Maya
- Grand Velas Riviera Maya All Inclusive Playa del Carmen
- Grand Velas Riviera Maya Playa del Carmen
- Riviera Maya Grand Velas
- Velas Grand Riviera Maya
- Velas Riviera Maya
- Velas Riviera Maya Inclusive
- Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
- Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
- Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
- Grand Velas Riviera Maya All Inclusive Playa del Carmen
- Hotel Grand Velas Riviera Maya - All Inclusive
- Grand Velas Riviera Maya - All Inclusive Playa del Carmen
- Grand Velas Riviera Maya All Inclusive Hotel
- Grand Velas Riviera Maya All Inclusive
- Velas Riviera Maya Inclusive
Awards & Affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.
- EarthCheck
Hotel Reviews
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