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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
4 outdoor pools, free cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Aerial view

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • All inclusive
  • Bar
  • Parking included
  • Room service

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪2 min walk‬
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪18 min walk‬
  • Xaman Ha Aviary
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min drive‬

Room options

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite

  • 534 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

  • 712 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star resort in Playacar
Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Palmaïa-The House of AïA: All Inclusive Wellness Resort is a smoke-free property.

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard
  • Playground

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 398 out of 440 reviews" "
Rating 8 - Good. 25 out of 440 reviews" "
Rating 6 - Okay. 8 out of 440 reviews" "
Rating 4 - Poor. 7 out of 440 reviews" "
Rating 2 - Terrible. 2 out of 440 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities
A beautiful resort. Staff is very friendly but the check in was a bit awkward and they charge you an unecpected $200 deposit. Great spiritual, zen sort of vibe. Very beautiful beach and lounge areas, however be sure to research before you go to make sure you are not going during the off season or rainy season. They cut back on their dining and ceremony options which was disappointing. Also keep in mind that this is not an adult only resort as it should be.
Stayed 6 nights in Sep 2024

10/10 Excellent

Rick

Stayed 5 nights in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience ever! Everything was perfect and hassle free
Stayed 3 nights in Sep 2024

10/10 Excellent

ALEJANDRO, Bogota

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mohamad Bassam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here.. first time in may 2023. Fantastic. Clean property that combines jungle and ocean front rooms in spectacular views. Very friendly staff. Very calming setting and set ip to be that way. If you are a cruise person who likes to trip over by people and having people right and left, this is not for you. If you like quietness, serenity, and nature, this is the spot for you. Food? Yes it is vegan resort. I am mostly carnivore and came back here as the quality is really good. You have three main restaurants that re open, Su Casa, Ume, and Lek. The Mar De Olive that is advertised online on the website is closed but you can get some of its menu out of Su Casa. In addition to the above, there is a Taco truck that has been also closed (can get its food from Su Casa) and a Cafe (Plantis) Out of the above, for dinner, Ume is ghe best. It is Japanese fusion Second is Su Casa, which has great food and nice views as it is ocean front and open for breakfast and lunch. Open for dinner too but see note below. Third is Lek which is ok. Note: Dinner used to rotate where u have two options a night, now only one place a night open for dinner. While this can be a bit annoying, still didn’t affect the overall experience and we didn’t feel that the food was redundant. Childcare: available at the kids club they have and very nice. Available for three ans above to be left there and potty trained. Otherwise, you have to clarify with them as this changes. Spa: amazing and a must.
Stayed 6 nights in Aug 2024

10/10 Excellent

Mariaelena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was so amazing. I will definitely come back to this resort.
Stayed 3 nights in Aug 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing vacation here! It was relaxing, clean, beautiful, etc. I can’t say enough. I would definitely return!
Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa, Agassiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an avid global traveler I can confirm this is a top notch resort with incredible rooms, beach, pools, and amazing staff! What I loved the most was the peace, meditation yoga daily practice and the incredible healthy cuisine. I will definitely be back again especially due to the warm and accommodating team. Muchos gracias!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Dasheika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️
Stayed 7 nights in Aug 2024

10/10 Excellent

TRISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayley Anne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Staff is wonderful!
Stayed 6 nights in Jul 2024

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, beautiful but not 5 starts
Service is hit and miss . Not good by pool and beach areas. Food is not so tasty. Is well kept , clean and quiet place to relax. Mattress was very uncomfortable. Had bumps and uneven. Everything else was good.
Stayed 1 night in Jul 2024

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine, Gainesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfection from the atmosphere, grounds, food, yoga classes, meditation, and healing ceremonies. If you are looking to get out of your daily stress and unwind, this is the place to do it. If I could give it 10 stars I would!
Stayed 4 nights in Jul 2024

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip
Stayed 3 nights in Jul 2024

10/10 Excellent

Nilesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.
Stayed 3 nights in Jul 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start? Palmaia House of Aia is a 5 star experience set in nature. For my birthday I wanted to have the retreat experience without being tied to a group or schedule and this resort exceeded my expectations. My Normadic guide, Esteban was so sweet and took care of me the entire time I was there. The food! Exquisite! The workshops were fun and amazing. I absolutely plan to come back with family and friends and highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Nick, matthews

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy coming here. Great staff, food and amenities
Stayed 4 nights in Jul 2024

10/10 Excellent

Offormata Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect relaxation vacation spot
Stayed 6 nights in Jun 2024