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Hotel San Martin Popayan

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel San Martin Popayan

Exterior detail
Reception
Premium bedding, minibar, desk, soundproofing
Interior
2 restaurants, international cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Pet friendly
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Carrera 9 # 18N-40, Ciudad Jardin, Popayán, 190002
  • Clínica La Estancia
    6 min walk
  • Gran Casino Popayán
    8 min walk
  • Humilladero Bridge
    19 min walk
  • Popayan (PPN-Guillermo Leon Valencia)
    4 min drive

Room options

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, desk, soundproofing

Junior Suite, 1 Bedroom

  • 1335 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite (Single Use)

Premium bedding, minibar, desk, soundproofing

Superior Suite (Single Use)

  • 861 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Suite (Double Use)

Superior Suite (Double Use) | Premium bedding, minibar, desk, soundproofing

Superior Suite (Double Use)

  • 861 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, minibar, desk, soundproofing

Standard Twin Room

  • 279 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Junior Suite, 1 King Bed (Double Use )

Junior Suite, 1 King Bed (Double Use ) | Premium bedding, minibar, desk, soundproofing

Junior Suite, 1 King Bed (Double Use )

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 1 Queen Bed, Accessible

Standard Single Room, 1 Queen Bed, Accessible | Premium bedding, minibar, desk, soundproofing

Standard Single Room, 1 Queen Bed, Accessible

  • 269 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Presidential Suite

Premium bedding, minibar, desk, soundproofing

Presidential Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | Premium bedding, minibar, desk, soundproofing

Standard Double Room, Multiple Beds

  • 279 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Double Room, 1 Bedroom

Family Double Room, 1 Bedroom | Premium bedding, minibar, desk, soundproofing

Family Double Room, 1 Bedroom

  • 279 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite (Single Use)

Premium bedding, minibar, desk, soundproofing

Junior Suite (Single Use)

  • 334 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel San Martin Popayan

3.5-star Popayán hotel with casino
Along with 2 restaurants, this hotel has a casino and a nightclub. Other amenities include 3 bars/lounges, a 24-hour fitness center, and a rooftop terrace.
Hotel San Martin Popayan offers 115 accommodations with minibars and bathrobes. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. This 3.5-star property offers access to a 24-hour business center.

Event facilities measuring 2153 square feet (200 square meters) include conference space. This Popayán hotel also offers a casino, a nightclub, and a 24-hour fitness center.

Hotel San Martin Popayan has designated areas for smoking.

Itinerante - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Languages

Spanish

Property amenities

Parking and transportation

  • Free offsite parking

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • Itinerante

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Casino
  • Nightclub
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Desk
  • Free international calls
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: COP 70000

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 60000 per pet, per night, plus a deposit of COP 60000 per night
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 350000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: COP 60000 per night
  • Pet fee: COP 60000 per pet, per night
  • Late check-out fee: COP 70000 (subject to availability)
  • Rollaway bed fee: COP 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel San Martin Popayan
San Martin Popayan
Hotel San Martin Popayan Hotel
Hotel San Martin Popayan Popayán
Hotel San Martin Popayan Hotel Popayán

Hotel San Martin Popayan Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 117 reviews" "
Rating 8 - Good. 33 out of 117 reviews" "
Rating 6 - Okay. 13 out of 117 reviews" "
Rating 4 - Poor. 7 out of 117 reviews" "
Rating 2 - Terrible. 7 out of 117 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Everything was perfect...just one minor detail...no air conditioning in any of the rooms...they only provide a fan...the room gets very very hot at all times...they need to have at least a portable a/c or something better than a fan...other than that it was all excellent
Stayed 4 nights in Mar 2024

2/10 Terrible

Andres

Stayed 1 night in Apr 2024

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have never written a negative review before now, but I had such a frustrating experience I feel it is important to share. As a seasoned global traveler, rarely have I witnessed such a disorganized state of affairs as I found in Hotel Casa Santa Domingo. A warning to all travelers who need to use their room on the day that this hotel cannot provide a smooth transition between its rooms - even when you have paid an extra $194 for an upgrade to ensure it. I was forced out of my room promptly at noon and not given access to my new room until after 3 pm. I was offered the bustling hotel entrance for my private Zoom meeting as there was no quiet place to offer me when I needed it most, including my own room. I only paid the upgrade to be in a better room thinking it would be a smooth transition. Had I known I would be evicted at noon, I never would have paid it. Won’t be making the mistake of upgrading here again. On a more positive note, the property is a museum
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was bad raining like crazy. Start at 5 am and stop like at 11:00 am. I had tp purchase one more night at the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Andres

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Friendly people
Stayed 2 nights in Jul 2023

10/10 Excellent

Monte

Traveled with group
Liked: Cleanliness, staff & service, amenities
this hotel is very 80s, a bit worn around the edges and junky even, there is a pool table in the lobby and one of those awful fake suites of armor, the art is very 80s but of the three hotels I have stayed in this trip do to availability because of Holy Week this is the one I would stay in again.
Stayed 2 nights in Apr 2023

6/10 Okay

Flora

Business traveler
Liked: Cleanliness
Ok, good location. Room service food not very good.
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I.L.I. I Love It. Best staff ever.
A long awaited trip to visit family. 30 years in the making. Great place and near everything. The staff went above and beyond to accommodate my Wife and Sister and even up grated the room free. Great restaurant in the hotel and flowers everywhere. Will recommend. I.L.I. I Love It…… I must commend the staff that made that place one of the best overall and I have being in 23 countries. I.L.I.
Stayed 4 nights in Sep 2022

8/10 Good

Nury

Stayed 1 night in Aug 2022

10/10 Excellent

David

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un gran servico en especial el trato por llevar a mi perro fue lo mejor muchas gracias
Stayed 5 nights in Jun 2022

10/10 Excellent

Joao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly service
Stayed 1 night in Jun 2022

4/10 Poor

Nury

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
El desayuno no es bueno, simple y frio, no hay variedad
Stayed 1 night in Jun 2022

8/10 Good

valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didn't have a/c so we asked for a fan. You can open the windows because the temperature was lovely. But it's annoying because of the sound of the cars. The rest was ok, the pool wasn't available during my stay
Stayed 1 night in Jan 2022

2/10 Terrible

Steven

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room description said 800 square feet. The room was at most 300 sq feet
Stayed 1 night in Jan 2022

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Nury

Traveled with partner
Liked: Cleanliness, staff & service
Toallas del baño en pésimo estado, la seguridad durante el día para ingresar al hotel es mínima, NO tienen aire acondicionado.
Stayed 1 night in Aug 2021

10/10 Excellent

Octavio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great expierence , everyone was professional and resourceful.
Stayed 2 nights in Oct 2019

2/10 Terrible

Octavio

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Horrible noise all night until 3 am each night. No A/C so I couldn’t close the windows. Double edge sword close the window and burn up or open to the all the noise.
Stayed 7 nights in Nov 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Small but decent boutique hotel
Nice boutique hotel just outside of downtown. Very clean with good atmosphere. The front desk didn't speak any English at all, so some things were a bit complicated. Adjoining restaurant knocked on our door at 11 pm to retrieve the wine glass from earlier, which was a bit strange since we didn't tell them our room number. Overall, a decent and safe place though.
Stayed 2 nights in Jul 2018

10/10 Excellent

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good hotel, the restaurants are very good, the food is excellent and the personal is very friendly. I recommend this hotel for your next trip to Popayan.

10/10 Excellent

john, raleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I love this hotel My favorite everytime i go to popayan Modern Great staff Easy to ger to
Stayed 1 night in Aug 2017