6/10 Okay
Alison
Traveled with family
Sep 22, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Expectations for The Ritz are high and there are some opportunities for refinement at this property. The property is lovely and well located and we had a very nice room and also a great spa experience but it still seemed to be working kinks out which was disappointing. Just a few tweaks would be helpful: 1) No greeters or concierge staff available during our stay; 2) Despite having do not disturb light on room received turn down service and then turn down service was not great - no additional water provided, no new towels; we had three people in the room - all on the reservation and still only two water glasses, two waters - just some of the details were missed; 3) Pool area not well cleaned and no available plastic water cups for use with water dispenser; 4) Would benefit from a little more diversity on the restaurant menu/opening the lobby bar area earlier for small plates/healthier lunch options. Again, love The Ritz but have very high expectations for service and amenities which unfortunately need a little work at this property.
Alison
Stayed 2 nights in Sep 2025



























