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Hotel Eloisa - Near Playa de los Muertos

3.0 star property

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Photo gallery for Hotel Eloisa - Near Playa de los Muertos

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Terrace/patio
2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Lobby sitting area
Aerial view

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Outdoor Space
  • Free WiFi

Explore the area

Map
Puerto Vallarta
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪5 min walk‬
  • Malecon
    ‪18 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Blackout drapes, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

  • Resort view
  • 258 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Blackout drapes, iron/ironing board, bed sheets

Suite

  • Mountain view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Futons

View all photos for Junior Suite

Junior Suite | Blackout drapes, iron/ironing board, bed sheets

Junior Suite

  • Mountain view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Studio

Standard Studio | Blackout drapes, iron/ironing board, bed sheets

Standard Studio

  • Resort view
  • 280 sq ft
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

Blackout drapes, iron/ironing board, bed sheets

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Quadruple Suite

Blackout drapes, iron/ironing board, bed sheets

Quadruple Suite

  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Studio Deluxe With View

Blackout drapes, iron/ironing board, bed sheets

Studio Deluxe With View

  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Eloisa - Near Playa de los Muertos

3-star aparthotel in Romantic Zone
At Hotel Eloisa - Near Playa de los Muertos, spend the day on the nearby beach or relax by one of the aparthotel's 2 outdoor swimming pools. Each apartment offers a flat-screen TV with cable channels, plus a ceiling fan and a shower.
Hotel Eloisa - Near Playa de los Muertos offers 77 air-conditioned accommodations with complimentary toiletries and ceiling fans. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Eloisa - Near Playa de los Muertos features 2 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. This beach aparthotel also offers a rooftop terrace, a library, and multilingual staff.

Hotel Eloisa - Near Playa de los Muertos is a smoke-free property.

Languages

English, Spanish

Property amenities

Beach

  • Sandy beach (direct access)

Pool/Spa

  • 2 outdoor pools
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Family friendly

  • Children stay free (see details)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Library

Outdoor areas

  • Rooftop terrace

Work spaces

  • Coworking space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city center
  • Near a hospital
  • Near the airport
  • Near the bay
  • Near the boardwalk/promenade

Things to do

  • Shopping
  • Bicycle rentals nearby
  • Ecotours nearby
  • Horseback riding nearby
  • Whale watching nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 5 floors
  • 77 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eloisa Hotel
Eloisa Puerto Vallarta
Hotel Eloisa
Hotel Eloisa Puerto Vallarta

Hotel Eloisa - Near Playa de los Muertos Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1401 reviews
Rating 8 - Good. 498 out of 1401 reviews
Rating 6 - Okay. 288 out of 1401 reviews
Rating 4 - Poor. 106 out of 1401 reviews
Rating 2 - Terrible. 69 out of 1401 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Julie Belle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and very clean hotel. The rooftop pool and patio area was beautiful with a view of the ocean and can watch the sunset. The area is noisy at night with 2 bars next door, but they serve excellent drinks and the lovely park acrooss the street has many cultural events. Not a place for those who want peace and quiet! Great location close to beach and all the excellent restaurants in the Romantic zone.
Stayed 14 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Very convenient location. Roof top pool and patio area was great.
Stayed 3 nights in Jan 2025

6/10 Okay

Chari, Scottsdale

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was definitely a budget property. The location was great if you don’t mind the noisy activities in Lazaro Cardenas Park. The Saturday market there is fun with tasty food. Although it was clean and the employees were pleasant, there were 2 problems. 1. The elevator broke down 2 different days for hours at a time. We were on the 5th floor and I have bad knees. That was no fun. 2. I understand that the pipes cannot accommodate toilet paper but it would be much more pleasant to live with it if they provided trash containers with lifs to cut down on the odor.
Stayed 6 nights in Jan 2025

8/10 Good

Robert

Liked: Property conditions & facilities
Good hotel a little bit noisy
Stayed 7 nights in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Ellen Colleen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel Eloisa is a great hotel in the Romantic Zone of Puerto Vallarta. The staff are very friendly and accommodating but it would help visitors if the speak some Spanish
Stayed 14 nights in Jan 2025

10/10 Excellent

rodolfo

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Joan

Traveled with family and small children
Disliked: Amenities
Upon checking in with my three year old, there was two young workers boy & girl who checked us in but never gave me any details of the hotel just gave room key, bracelet and had the bell man take our luggage to our room. I booked 10 days with my 3 year old daughter with a room with a view. The young workers gave us a room with a window looking inside hotel to staircases. Anyone walking by to their room can look into our room so I constantly had to have the curtains closed.. I couldn’t even have window open open for air because anyone could put their hands inside! Yikes lol very nerve wracking. So after a long flight we rested then next morning I tried to ask the older lady if we could have a room with a view which I booked. She said she cannot help me to change rooms. Very disappointing with how the older lady was to me. No greeting from the older lady or the two younger workers everytime we came and went from hotel. The maids were excellent very nice, kind always talk to me and my little girl. Also I never knew they had coffee in main area until I seen it on a table days later. The two young workers never gave me no information at all upon arrival. The only good thing was the location. Also, the pools were very cold to go in for us, like ice water
Stayed 10 nights in Dec 2024

10/10 Excellent

June

Liked: Cleanliness, room comfort
Friendly staff, great location
Stayed 14 nights in Dec 2024

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Had some trouble with shower draining & getting hot water but otherwise an enjoyable stay
Stayed 7 nights in Jan 2025

8/10 Good

Corie

Traveled with partner
Liked: Cleanliness, amenities
We are a couple in our twenties. We have been to Puerto Vallarta multiple times and have stayed in resorts in Puerto Vallarta and Nuevo Vallarta. We are often exploring and don’t care for the pool or all inclusive. We wanted something walking distance to everything there is to enjoy. This was perfect. It was cheap, not luxurious but perfect for us. We had a junior suite but were updated to a suite. We had a kitchen (we never used it though). Pros: very close to restaurants, coffee shops and the beach. Staff was nice and helpful. The rooms were cleaned daily. Cons: sewer smell, closet had an open ceiling. You could see pipes and such. Small pools. However we didn’t book this place for the pools. We knew we weren’t going to use them. This is a great hotel if your coming to enjoy PV. If your someone that spends hours and hours at your hotel book somewhere else. We aren’t very picky so we enjoyed our stay. We really only used the hotel to sleep. There is AC. We didn’t use the WiFi. I heard it sucks. We have Verizon which offers internet access abroad. Again our favorite part was that we were so close to everything!! Enjoyed drinks at the American sports bar and some really great PHO a couple places down. And one of our favorite taco shops Senoritas around the corner.
Stayed 6 nights in Dec 2024

8/10 Good

Rosalba

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Dec 2024

10/10 Excellent

Fernando

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

denise

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 4 nights in Nov 2024

6/10 Okay

Leticia

Liked: Cleanliness, property conditions & facilities
There was a bar underneath thatvwas very loud until 3am every single night. Dud nit have a big enough pool to accommodate a lot of guests.
Stayed 4 nights in Dec 2024

6/10 Okay

Linda

Stayed 8 nights in Dec 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Womderful place womderful location
Stayed 2 nights in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 5 nights in Dec 2024

8/10 Good

Vita, HIGHLAND PARK

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is an older hotel with everything nearby or walking distance. Staff was very friendly and helpful and speak English!

10/10 Excellent

Lori

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Duygu

Disliked: Cleanliness, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

Cleanliness Issues & Unprofessional Evening Staff

Pros: -Excellent location with easy access to nearby activities. -Nice coffee/tea setup provided every morning. -Exceptional morning staff: Dora, in particular, was outstanding. She went above and beyond to address any issues and make our stay more enjoyable. Her professionalism and problem-solving skills truly held everything together and were the highlight of our experience. Cons: -Cleanliness issues: The bedboards and side tables were dusty, requiring cleaning before settling in. We also found a bedbug in the bed. While the room was changed, it raised concerns about whether the original room was properly sanitized for the next guests. -Room assignment: Despite requesting a high floor, we were placed on the noisy first floor for our first night, where the bathroom had a strong moldy smell. -Elevator delays: The elevator was extremely slow, often taking over 5 minutes, which became frustrating during our 10-day stay. -Unprofessional evening staff: Unfortunately, the evening team was disappointing. A young male receptionist and a bellboy were consistently unhelpful and dismissive. On our last night, after a fall resulting in a head injury, we requested ice but were rudely told to go to the shop instead. Their lack of empathy and unwillingness to assist guests reflected poorly on the hotel and contrasted sharply with the outstanding morning staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Lugar callado limpio y bien ubicado …
Stayed 1 night in Dec 2024

10/10 Excellent

alice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024