8/10 Good
Rashika
Traveled with group
Dec 11, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this resort was a great find. Beautiful and we had an awesome ocean view.
Travelocity, we were very disappointed in your website ads. you advertised this resort as an all inclusive. But it turned out this was not the case when we arrived. This made for an exhaustive and prolonged check in. By the end of it, all staff on duty had taken a turn to try to understand. They tried calling Travelocity to clear things up, with no luck.
You do not get even a slice of toast for breakfast. You have to pay high prices for everything because nothing is close enough. Travelocity, it was disappointing to be mislead this way and being put in a precarious situation. If we had known, we would have taken the Marriot hotel right next to the Marina, making everything accessible within walking distance.
Also the La Estancia charges USD12 per day which is only mentioned after ticket purchase. Hotel wanted a different amount (higher) This did not make sense, but we had not choice as we could not cancel and go elsewhere last minute on a short getaway.
The perks offered to us, well, what a headache. An issue at every turn. Just make it simple and charge what you need and make it clear to the buyers. Just know there are other suppliers out there.
We spent most of our time outside the resort due the inconveniences. The restaurants on the resort was way too overpriced. It cost more than what we would pay at home (Canada)
Thank you
Bella
Rashika
Stayed 7 nights in Nov 2024