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Hotel Universel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Universel

Spa
Indoor pool
Spa
Reception
Spa

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪11 min walk‬
  • Place Sainte-Foy
    ‪2 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪15 min drive‬

Room options

View all photos for Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Plus Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Plus Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Kitchenette

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Ambassadeur Hotel

Pool
Spa
Pet friendly
Kids pool
3.8 out of 5, Good, (2157)
The price is $94
per night
$112 total
includes taxes & fees
Feb 6 - Feb 7
Ambassadeur Hotel

About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hotel Universel provides a health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 15 to 20 for adults, and CAD 15 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 512 out of 1917 reviews" "
Rating 8 - Good. 598 out of 1917 reviews" "
Rating 6 - Okay. 430 out of 1917 reviews" "
Rating 4 - Poor. 230 out of 1917 reviews" "
Rating 2 - Terrible. 147 out of 1917 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Terri

Stayed 3 nights in Oct 2024

6/10 Okay

Yi

Stayed 1 night in Oct 2024

6/10 Okay

Therese

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Renovations are being done and it's greatly needed
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Eau froide et accueil froid
Très mauvais accueil 2e matin pas d’eau chaude pourtant prévenus depuis la veille qu’il n’y avait pas d’eau chaude J’ai dû prendre une douche froide je suis tombée malade le lendemain aucune compréhension à la réception quant à la situation pas d’excuses C’est la dernière fois pour nous dans cet hôtel
Stayed 2 nights in Oct 2024

8/10 Good

Sasiskumaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2024

6/10 Okay

Pierre

Na
Stayed 1 night in Oct 2024

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Tyler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If a hotel can't provide a place for its guests to be able to sleep, it shouldn't be operating. Full stop. This hotel failed all 3 nights we stayed there. From night one, the heating element in the room makes a constant tapping sound that kept us up. By the third night, the bassy music from the Boston Pizza was pounding our room so hard that sleeping was actually impossible. When I asked the front desk, they told me that BP's closed at midnight, but it was well after 2am when the music finally stopped. Not ideal when we had to be up at 4:30 to travel for the next leg of our trip. The room seemed nice upon walking in. You might be happy if you don't start looking any closer. - The shower door did not properly close. Couldn't shower without getting the bathroom floor wet. Between the door panels was filled with mold and scum. - After the second night we placed the "Please make up our room" card on the outside of our door while we went out that day. We were surprised to find when we came back at 8pm that no one had entered our room. No housekeeping was done at all. - The spa/pool area doesn't live up to the pictures. The decor is falling apart, and the bottom of the hot tub was gritty with dirt. There are two saunas - one didn't work and the other is bizarrely just two heat lamps wired up to a bathroom timer. Québec City was amazing, but this hotel was unfortunately not it.
Stayed 3 nights in Oct 2024

2/10 Terrible

Megan

Disliked: Cleanliness, property conditions & facilities
Nous sommes très déçue de notre expérience! Aucune expérience thermale. Le spa est froid et les sona ne sont pas fonctionnels ! Que dire de la piscine… il y avait un excrément humain, elle a été fermer
Stayed 1 night in Oct 2024

4/10 Poor

Tao

Stayed 1 night in Sep 2024

6/10 Okay

Shima

Very average! Not bad
Stayed 2 nights in Oct 2024

2/10 Terrible

Sarah

Stayed 1 night in Sep 2024

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Nathalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service at check was very slow and gentleman serving me was not very friendly. The pictures posted of the hotel were very deceiving. The floor our room was on was under renovation with half primed walls. A few people accidentally rubbed against the wall and ended up with some white dust-like stuff on their clothing. The hallway floors were very uneven. We forgot a pair of Disney pyjamas hung up behind the bathroom door. I called back a few times to see if they had been brought back to the desk by housekeeping. The first call, the gentleman said he didn’t know where to look for them at the front desk and refuse to ask anyone else. The next day, I made a second phone call and the lady was quick to respond that they had nothing. I figure housekeeping must of kept them as a pair of adult pyjamas is pretty hard to miss.
Stayed 1 night in Sep 2024

10/10 Excellent

Italo

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant topm
Stayed 3 nights in Oct 2024

8/10 Good

Benoit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Irene

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Business traveler
Stayed 1 night in Sep 2024

8/10 Good

Alinelonguepee

Stayed 4 nights in Sep 2024

10/10 Excellent

Jomel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

8/10 Good

srikumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic rooms. Pools and jacuzzi were a disappointment- jacuzzi jets not functioning
Stayed 2 nights in Sep 2024

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

linda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
concierge at desk very irrogant, malfunctions in the room, and to my surprise was under the impression of paying 152.00 canadian but was charged 213.00 which they said was expedia\
Stayed 1 night in Sep 2024

4/10 Poor

Henri

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024