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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Lobby
Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout drapes, iron/ironing board
Courtyard

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Room service
  • Bar

Explore the area

Map
27 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪3 min walk‬
  • TSS Earnslaw Steamship
    ‪11 min walk‬
  • Skyline Queenstown
    ‪15 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds, Lake View

  • Lake view
  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

  • Lake view
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (King)

Superior Room, 1 King Bed (King) | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed (King)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (2 Double)

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds (2 Double)

  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Lake View

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Double Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Two Double Room With Lake View

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior King Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior King Room With Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Two Double Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Living area | 32-inch TV with satellite channels

Junior Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

In-room safe, desk, blackout drapes, iron/ironing board

Copthorne Hotel & Apartments Queenstown Lakeview

  • Hot Tub
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1003)
The price is $140
per night
$161 total
includes taxes & fees
May 3 - May 4
Copthorne Hotel & Apartments Queenstown Lakeview

About this property

Copthorne Hotel and Resort Queenstown Lakefront

4-star hotel in Queenstown City Centre
A restaurant, a bar/lounge, and a hot tub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1894 square feet (176 square meters) include conference space. This eco-certified hotel also offers a hot tub, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Copthorne Hotel and Resort Queenstown Lakefront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Impressions Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (NZD 15 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
  • Covered self parking fee: NZD 15 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
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Copthorne Resort Queenstown
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Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 395 out of 1003 reviews
Rating 8 - Good. 378 out of 1003 reviews
Rating 6 - Okay. 158 out of 1003 reviews
Rating 4 - Poor. 52 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ali

Liked: Staff & service
Stayed 6 nights in Jan 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat older, but well-kept. Great location, easy walk to shops and restaurants.
Stayed 3 nights in Jan 2025

8/10 Good

Lisa, Bishops Stortford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was clean, great staff but room was very tired and well overdue a refresh.
Stayed 1 night in Jan 2025

6/10 Okay

Cathrona

Liked: Cleanliness, staff & service
The room had no air conditioning and was like a sauna! Staff provided a fan, but definitely a disadvantage not to have aircon. Corridors and lift could have used a vacuum. Although our room was clean. There is no signage and the layout of the hotel is difficult to navigate without pointers. We spent sometime trying to find our way around. The private hot tub was nice but a very basic facility.
Stayed 1 night in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn't use the hot tubs cuz they were booked up in the evening and they weren't available in the morning until after checkout time
Stayed 1 night in Jan 2025

6/10 Okay

Leanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is great for walking into the town and the view of the lake from the room was nice. The staff were helpful and friendly but the room was dated. There was no air con in room but a fan and the window barely closed with the latch which was loose. Overall it suited me for the location but the rooms could benefit from updating.
Stayed 3 nights in Jan 2025

6/10 Okay

Jay

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
Terrible. Room service was a joke.
Stayed 1 night in Jan 2025

2/10 Terrible

Parikshit

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Issue with Expedia: Was promised a room with a view but when reached property, there were no room with view available. Had to spend lot of time talking with the Hotel and then with Expedia executive before we can check-in. Ultimately received a refund of $60 and had to take whatever was available. Issue with Hotel: No air conditioning there was a table fan which couldn't cover whole room. Bathroom was not stocked , floor was not clean or vaccumed Coffee maker was filthy. Overall staff was good and very helpful but the room we got was terrible. We trust Expedia when we do booking so Expedia should have some accountability when we don't get what we are promised or have paid for.
Stayed 1 night in Jan 2025

4/10 Poor

Wayne, Auckland

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property needs an upgrade. The room we got the walls were yellow. The room was very dated. We moved to another room and it wasnt much better for the price. The plis points the bed, shower and jet bath. The room was not good and i would not stay there or recommend the hotel to anyone. Very disappointing
Stayed 2 nights in Jan 2025

6/10 Okay

Melinda, Arlington

Traveled with partner
For the price we paid, this hotel was lacking. The breakfast buffet was just not good. Like barely decent. And even though we had prepaid for the breakfast, by day 3 we skipped it altogether. Just so very blah. And also, the cleaning crew came around 6pm and 4pm respectively both. Nights, as in when we had returned from a day being out, our room still hadn’t been cleaned. For the price we paid, this hotel was definitely blah. *Note: great location and gorgeous lakeside view.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Traveled with family
Liked: Amenities, property conditions & facilities
Staff was very helpful and place was great for walking down to main street
Stayed 2 nights in Dec 2024

2/10 Terrible

Justin, La Jolla

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay. There is no air conditioning. The windows don't have screens. I couldn't sleep as there were bugs buzzing around me all night. This is not a 4 star hotel in the USA...not even a 3 star. If it were in the US it would be 2.5 stars max. The hotel caters to Chinese tourists who probably have different expectations.
Stayed 3 nights in Dec 2024

10/10 Excellent

Murray

Stayed 2 nights in Dec 2024

6/10 Okay

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night staff seemed to not want to answer any phone calls to reception. Beds were comfortable but no aircon on a hot summer night. Facility seemed very dated. Awesome view from the bar balcony. Bathroom had a strange odour and should have had more towels for a deluxe room
Stayed 1 night in Dec 2024

10/10 Excellent

Salman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hospitality.. Very Professional and Friendly Staff, Delicious and Gorgeous BF. Highly Recommended for Family Stay..
Stayed 2 nights in Dec 2024

8/10 Good

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Stephen

Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel and Niharika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite I had was tad dated, however, the lakeviews more than made up for it. The bed was comfy and the room was clean & tidy. Didn't quite get the opportunity to try out the in-house restaurants. Staff were courteous. The resort is within walkable distance to the town centre and to the Queenstown Gardens. Will definitely return next time.
Stayed 2 nights in Dec 2024

10/10 Excellent

John, Falls Church

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a suite with a fantastic view over the lake. Bed and shower were excellent. We used hotel parking which was convenient. Hotel is a 10 minute walk to shopping and restaurants with botanical garden access on the way.
Stayed 2 nights in Nov 2024

6/10 Okay

Phillip

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs a big upgrade, getting very old, vanity was cracked and leaking, staff were very good, shower kept going scolding hot and cold.
Stayed 4 nights in Nov 2024

8/10 Good

Stacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great being on the ground floor with a grass area and a beautiful view of the mountains and lake. Room was not ready when we arrived after 2pm and our room was not redressed until 5pm. Staff were very friendly and accommodating. The view of our room made up for it - would have been disappointed otherwise
Stayed 2 nights in Nov 2024

8/10 Good

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
A long walk to our room but a very quiet and convenient hotel. Lovely helpful staff at checkin
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2024