10/10 Excellent
Ryan
Dec 9, 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing welcome to Queenstown
I booked a lake view room for 1 night stay. I asked to have an early check in so I could park my car and they gladly got a room ready, and SURPRISE somehow they got me a free room upgrade to a balcony room, what a magical view and room with a big bed and kitchen and tv. Service was excellent and the staff, forgot the girls name but she was there 1pm on November 21st massive shout out everyone that day!
The room was amazing, the hotel entrance is beautiful and relaxing. The main hotel hallways were iffy, it can be confusing and the staircases needed improvement and took a few reminders to get me to my room but staff were very helpful. Looked like they were also renovating some rooms and they were fairly quite even during the day, and keeping it clean too.
The parking of the biggest weakness but the staff and workers were amazing and very helpful, even allowed me to extend my parking stay until I left the city the next day.
Some notes:
Hotel is up a steep hill from downtown, don't mind some exercise but it's STEEP, but anyone can do it so have fun just don't plan on going back and forth.
Ask for a map lol.
Coffee is a 10/10 and restaurant is fancy.
I would 100% stay here again, lake view and balcony rooms look very nice and full cable and streaming on the TV, full kitchen, 10/10 bathroom, 1000/10 king size bed. Amazing views of the city and lake and mountains too!
Ryan
Stayed 1 night in Nov 2024