4/10 Poor
Thomas
Traveled with partner
Jan 15, 2025
Disliked: Staff & service, amenities
On the morning of January 13 housekeeping knocked and I responded, "Occupied". I then left the room for and returned about 7 PM. When I got back to the room it was obvious the room was not made up. Dirty towels we on the floor,trash was not emptied, the coffee service need replenishment and the two queen beds were not made up. I called the desk and was told no one was available to make up the room and asked what we needed. I said what we need is for the room the be made up. I was told all they could do was give me towels. I was not satisfied with that answer and iterated that I was not getting the service and comfort I was paying for. The clerk a ten dollar adjustment on my bill. I said what I wanted was to receive the service I paid for. I was then told there was nothing else they could do and that someone would deliver the towels which was later done. I was very disappointed in the attitude and non responsive nature of the desk clerk's communication. I have stayed in this facility many times but never again.
Thomas
Stayed 2 nights in Jan 2025