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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

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Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
65-inch flat-screen TV with satellite channels, TV, pay movies
Reception
View from room
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Parking available
  • Spa
  • Pool
  • Gym

Explore the area

Map
12042 West Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    ‪12 min walk‬
  • Henrico Doctors' Hospital
    ‪12 min drive‬
  • University of Richmond
    ‪14 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds

View from room

Classic Room, 2 Queen Beds

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

65-inch flat-screen TV with satellite channels, TV, pay movies

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

View from room

Superior Room, 1 King Bed with Sofa bed

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

  • 380 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

View from room

Classic Room, 1 King Bed

  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Suite, Non Smoking

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

View from room

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | View from room

Junior Suite, 1 King Bed, Non Smoking

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area | 65-inch flat-screen TV with satellite channels, TV, pay movies

Parlor Suite Non-Smoking

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (2652)
The price is $126
per night
$147 total
includes taxes & fees
Apr 24 - Apr 25
Drury Plaza Hotel Richmond

About this property

Hilton Richmond Hotel & Spa/Short Pump

4-star hotel in Short Pump
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Aura Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.
In addition to a full-service spa, Hilton Richmond Hotel & Spa/Short Pump features an indoor pool and a hot tub. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 11 meeting rooms. Event facilities measuring 21937 square feet (2038 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

Hilton Richmond Hotel & Spa/Short Pump has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Aroma Cafe - This café serves breakfast only.
Shula's Steakhouse - This steakhouse specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
The Restaurant - This restaurant specializes in American cuisine and serves breakfast only. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse
  • The Restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2 percent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1004 reviews
Rating 8 - Good. 199 out of 1004 reviews
Rating 6 - Okay. 81 out of 1004 reviews
Rating 4 - Poor. 50 out of 1004 reviews
Rating 2 - Terrible. 39 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big relief
We stayed here last minute due to water issues in the City of Richmond. We really needed the stay to be smooth and clean... and IT WAS!
Stayed 1 night in Jan 2025

10/10 Excellent

Taiwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Very clean and nice hotel
Stayed 1 night in Nov 2024

8/10 Good

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the convivence of the location. Clean, friendly staff. For the price per night, it would be nice if the breakfast was complimentary.
Stayed 1 night in Dec 2024

10/10 Excellent

Kyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Keith

Stayed 1 night in Dec 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Pierre

Stayed 1 night in Dec 2024

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean would have liked more onsite lunch options
Stayed 2 nights in Dec 2024

10/10 Excellent

Brendan, Appomattox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great area!
Stayed 1 night in Dec 2024

10/10 Excellent

Roger, LANCASTER

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and covenient
Stayed 1 night in Dec 2024

2/10 Terrible

Francesca

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service, cold showers, messy presentation
Stayed 1 night in Dec 2024

10/10 Excellent

LARRY

Stayed 1 night in Dec 2024

10/10 Excellent

Paul E

Stayed 1 night in Nov 2024

10/10 Excellent

lauren

Stayed 3 nights in Nov 2024

6/10 Okay

Brandon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The beds are too firm for my liking. My back was in pretty rough shape from one night.
Stayed 1 night in Dec 2024

8/10 Good

Ellen

Liked: Cleanliness, property conditions & facilities
Great for business
The property was clean.. However, I did not feel that I was at a four star Hotel. it seemed to be More business oriented. No nice little touches that I expect from a property with this Rating.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I was only in town for a few days, so I did not have time to check out all of their amenities. However, I did go the restaurant and the food was amazing! I would definitely recommend ordering the mushroom ragout. The service from my arrival was top tier. I could not leave the desk without becoming a rewards member. Whether it is quick or long trip, I would highly recommend staying here.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel!
Stayed 3 nights in Dec 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Spa was closed
Stayed 5 nights in Nov 2024

8/10 Good

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael L.

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
5 stars says it all.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephen, Winchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location. Super convenient to lots of stores, food options and a short walk to an awesome gym.
Stayed 1 night in Nov 2024

8/10 Good

William a

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel & close to everything
Beautiful hotel and area; friendly staff and close to everything. FREEZING temps on the main level (lobby through conference rooms on the first day on my stay).
Stayed 2 nights in Nov 2024