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Courtyard by Marriott Rochester Downtown

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Courtyard by Marriott Rochester Downtown

Front of property - evening/night
Lobby
Lobby
Exterior
Property amenity

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
390 East Avenue, Rochester, NY, 14607
  • Park Avenue
    6 min walk
  • Rochester Museum and Science Center
    7 min walk
  • Eastman School of Music
    10 min walk
  • Rochester, NY (ROC-Greater Rochester Intl.)
    9 min drive

Room options

View all photos for Suite, 1 Bedroom

Individually furnished, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 638 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Individually furnished, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Individually furnished, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Non Smoking

  • 319 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Individually furnished, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites Rochester Downtown

Pool
Free airport shuttle
Pet friendly
Parking included
4.8 out of 5, Exceptional, (307)
The price is $167
per night
$191 total
includes taxes & fees
Jan 6 - Jan 7
Hampton Inn & Suites Rochester Downtown

About this property

Courtyard by Marriott Rochester Downtown

3-star hotel in Downtown Rochester
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
Courtyard by Marriott Rochester Downtown offers 126 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. 55-inch Smart televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. 2 meeting rooms are available. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Onsite covered self parking is complimentary.

Courtyard by Marriott Rochester Downtown is a smoke-free property.

To-go breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Bistro - This bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 8 to 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bistro

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height bed
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately USD 8.00 to 14.00 per person
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Courtyard by Marriott Rochester Downtown Hotel
Courtyard by Marriott Rochester Downtown Rochester
Courtyard by Marriott Rochester Downtown Hotel Rochester

Courtyard by Marriott Rochester Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 153 out of 200 reviews" "
Rating 8 - Good. 31 out of 200 reviews" "
Rating 6 - Okay. 3 out of 200 reviews" "
Rating 4 - Poor. 3 out of 200 reviews" "
Rating 2 - Terrible. 10 out of 200 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon, Elmira

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was horrible at the food court in the lobby. Systems were down, staff was slow and overpriced. Hotel itself was clean but they messed up reservation for some in our party.
Stayed 2 nights in Sep 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, clean and safe!
Stayed 3 nights in Aug 2024

8/10 Good

Cindy

Traveled with partner
Hotel was very clean. Person checking us in was very nice as well as people working at Bistro. Always saw workers cleaning up. Bistro prices and market prices were a little high ( as everywhere lately.) A lot of the choices had either avocado mash or garlic aioli on them. When you’re eating prior to a concert or business meeting you don’t want those things for obvious reasons. Only issue we had was with shuttle service which we had clarified when checking in that we needed a shuttle to a venue and afterward to get back. We were assured there would be no problem at all. We got shuttle to auditorium and were told to just call when done if they were not there already to return us. When we were done and no one was there we called hotel and were told the shuttle driver had left due to an emergency. No offer of having someone else come get us. Woman on phone said we could call an Uber! We are in our mid to late 60’s, are not familiar with the area and have never used Uber. We ended up walking back to hotel by luckily having a phone with gps. It was only about 7 blocks but we had no idea of the area safety and were not in a position to walk fast as I have a bad knee. My husband is disabled. By time of our return my knee was in extreme pain. I understand emergencies can happen but to not have a back up plan in those cases is not acceptable. If anything the hotel should have called an Uber or taxi to pick us up and cover the charge since they said there would be no issue.
Stayed 1 night in Aug 2024

10/10 Excellent

MINH, BENNINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GOOD, EXCEPT THAT PARKING MAY BE A PROBLEM. THERE IS LIMITED PARKING SPACES. I WAS LUCKY TO FIND A PARKING SPACE AND DARE NOT TO LEAVE THE PREMISE BECAUSE I DID NOT WANT TO LOOSE THE PARKING SPACE.
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa

Stayed 1 night in Jul 2024

10/10 Excellent

Paramjot

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Willow

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Arthur, Northampton

Liked: Cleanliness
Stayed 3 nights in Jul 2024

4/10 Poor

Amusement

Business traveler
Disliked: Staff & service
I wouI have already sent the GM of the property my discontentment with my stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we received great customer service at the desk. The room was clean and spacious.
Stayed 1 night in Jul 2024

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. The staff were friendly and helpful. Many dining choices in walking distance
Stayed 2 nights in Jul 2024

10/10 Excellent

Joseph

Stayed 1 night in Jul 2024

10/10 Excellent

carmela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown views
Quiet and comfortable beds! Room was clean and surprisingly not busy.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful! It is either brand new or recently renovated. The colors, furniture and decor are modern and really classy. The room has lots of space and the bathroom is roomy as well. The staff have been very friendly and welcoming. This is a top-notch hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

olujinmi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Stayed 1 night in Jun 2024

2/10 Terrible

Chana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe around the hotel. Our car was broken into and they stole a legal pew pew that was locked in the trunk and hundreds of dollars worth of stuff! General manager would not come in so we could view the cameras. The whole thing was shady! Not safe!!
Stayed 2 nights in Jun 2024

8/10 Good

Stephanie

Stayed 5 nights in Jun 2024

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I would find another place
Dont expect to have any friendly treatment, Worst hotel in that way, Over all clean and new, For the check in they are super slow and rude.
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude front desk staff
Nice stay except for customer service, how they talk to you makes you feel like it is a free stay. Rude front desk staff
Stayed 1 night in Jun 2024

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024