4/10 Poor
Stuart
Traveled with family
Aug 25, 2024
Liked: Cleanliness
Gone down hill massively
This wasn't my first time staying at City Suites. After three successful stays over a year ago, I encountered my first bad experience on New Year’s Eve this year when the entire hotel lost hot water, leaving all guests unable to shower. As you can imagine, that's far from ideal when everyone is preparing to go out for the evening.
I hoped this was an isolated incident, but sadly, it’s clear that the hotel has declined over the past year. Upon check-in, I was told that breakfast was included, but no one mentioned that it needed to be scheduled in advance. This oversight led to an hour-long wait the next morning just to be seated and served.
The stay cost over £300, which isn't cheap, especially for just two people. The most disappointing aspect was that my son had to sleep on a broken sofa bed that creaked loudly with every movement. While some might suggest we should have requested a room change, we discovered the issue late in the evening and moving rooms at 10 PM with a child wasn’t a practical option.
In hindsight, I should have moved rooms, as neither of us slept well. The unreasonable wait for breakfast the next morning was the final straw. Unfortunately, this will be my last stay at this hotel.
It's a real shame because it was evident that the staff were embarrassed and clearly overworked.
Stuart
Stayed 1 night in Aug 2024