6/10 Okay
Ranekaa
Traveled with group
Nov 24, 2024
Liked: Cleanliness, room comfort
Ok but not a great stay
My stay was no so good unfortunately.
Cleanliness was generally good but the first room we stayed in had stains on the coffee table. The Second room the oven tray was dirty.
The heating was not working in our first room and we could not call reception as the intercom wasn’t working either. I had to make 2 trips downstairs to get help with this. It was so cold in the room we were shaking and had the duvet to keep us warm. It was actually warmer on the corridor and in the lift! We were finally told there is an error and would need to move rooms. At no point did the reception staff apologise or acknowledge the inconvenience. At one point when I was in the reception asking why no one had to come back to us, the receptionist named Ravi, did not even look at me or say anything for about 30 seconds and then said “here is your new room”. I asked if the heating is working in this room as they had a technical problem with the intercom, and he did not know. So we checked together and it was working. I asked the receptionist for his name and his colleagues name, he gave his and asked why I wanted his colleagues, to which I said this was because he attended my room and did not return. The receptionists attitudes generally were not very polite, welcoming or courteous.
When we moved rooms, it was warmer which was nicer but actually got too hot at one point and did not seem to get any cooler after changing setings. We had a few issues with lighting, they kept flickering.
Ranekaa
Stayed 1 night in Nov 2024