6/10 Okay
Marcus
Business traveler, Traveled with family
Sep 27, 2024
Liked: Cleanliness, staff & service, amenities
Facilities were nice, breakfast was good, staff went out of their way to always be welcoming BUT, we were at the hotel less than 12 hours and someone broke my truck window trying to break in. We intentionally looked for cameras to park beneath and the cameras did record the person, vehicle and the driver but the hotel security did not see or catch them. When reported to the police, they never called back to provide an incident number. Another criminal still walks away freely. The hotel did comp the room, although it is still on my card pending Expedia refund. Apparently, they charged the room overnight, even though we had not checked out, so we have to wait the entire refund period to get our money back. Less than 12 hours. While the hotel is maintained, staff is nice, and rooms are big, we will not be returning due to the area and concern for safety. Incident occurred at 3am, with security on site and cameras everywhere. Make your own decision, just providing my insight. Sincerely, service-connected disabled veteran.
Marcus
Stayed 1 night in Sep 2024