2/10 Terrible
Guadalupe
Traveled with family and small children, Traveled with partner
Apr 23, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so unhappy about this place. We had traveled from Texas so we were to exhausted to cause a fuss. But i did let the guy know that the floors were nasty, mind you it was not carpet. I told the guy it needed to be swept and moped. He looks at me as if i sooke another language. So i repeatedly saod the floor needs to be moppes i have 2 small children. He said ok and left. He comes back with a bath mat. Again i said no the floor is dirty! He then says oh, um i dont have a mop and the maids arent here. (Hand on face) he said i can have them mop tomorrow. We shower and proceed to go to a graduation. Both my kids and my feet were dirty from walking on the floor. Im already heated. I go down to tell them again , before we leave. To come back to it still not clean. We couldn't leave caise we had 2 more days paid for. Here is the better not so better ending. The remote and my babies pacie fall behind the bed. My husband's moves the bed to find a ball gage. Now im supper pissed. Yes i went and to look for the manager, to where they were nowhere to befound. So the next morning i went about 6 or 7 am because it was time tp leave. AGAIN stoll no one to be found, i had to call the emergency nunber tjat was left in the night window. He come like 15 mins later. When i told him what we found. He immediately try to offer another night or free points. To which i wasnt given the full as promised. I told him he needed to retrain his ladies to clean better.
Guadalupe
Stayed 1 night in Apr 2025