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Hotel Palma Real

3.5 star property

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Photo gallery for Hotel Palma Real

Bar (on property)
Master Suite | Private kitchenette | Coffee/tea maker
Master Suite | Premium bedding, down comforters, in-room safe, desk
Master Suite | Living room | 32-inch LCD TV with satellite channels, TV
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
200 Mts. Norte del ICE, Sabana Norte, San José, San Jose, 694-1005
  • Sabana Park
    ‪7 min walk‬
  • National Stadium of Costa Rica
    ‪11 min walk‬
  • Museum of Costa Rican Art
    ‪12 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, in-room safe, desk

Junior Suite

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 or 2 Beds

Standard Room, 1 or 2 Beds | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 or 2 Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

  • 1130.1 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Bed OR 1 Twin Sofa Bed

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Outdoor pool

Barceló San José

  • Pool
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4.4 out of 5, Excellent, (1595)
The price is $159
per night
$180 total
includes taxes & fees
Mar 27 - Mar 28
Barceló San José

About this property

Hotel Palma Real

3.5-star hotel in Mata Redonda
Along with a casino, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free full breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Palma Real offers 68 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This San José hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a casino, a 24-hour fitness center, and a rooftop terrace. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests.

Hotel Palma Real is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
1 - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 1

Things to do

  • 24-hour gym
  • 7 gaming tables
  • 90 slot machines
  • Bingo
  • Casino (538 square feet of space)
  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 40 (from 5 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property

Property is also known as

Hotel Palma Real San Jose
Palma Real Hotel
Palma Real San Jose
Hotel Palma Real

Hotel Palma Real Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 389 out of 1000 reviews
Rating 8 - Good. 377 out of 1000 reviews
Rating 6 - Okay. 150 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay!
Clean and comfortable accommodations and a staff that was super friendly and super helpful!
Stayed 1 night in Dec 2024

4/10 Poor

Diego, Coral Gables

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old and has no amenities. I was never offered any upgrade. Rooms were bare and very outdated. AC unit was incredibly noisy and breakfast staff was not that friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Yicheng

Stayed 1 night in Nov 2024

10/10 Excellent

linda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was helpful and great with patrons who don't speak Spanish. Breakfast and other meals were excellent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Oswaldo, San Jose

Stayed 1 night in Oct 2024

8/10 Good

Janice

Traveled with family
Nice staff. It’s close to airport but if it’s rush hour….doesn't feel too close to airport.
Stayed 1 night in Nov 2024

10/10 Excellent

Marc, Guilderland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second day with them, and I always enjoyed the time there. The staff is wonderful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Milenne, Noord

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, the room was nice and clean
Stayed 5 nights in Oct 2024

10/10 Excellent

Luis Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

olman

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Construction. No notice just a rude Awaken early in the morning!
Stayed 3 nights in Sep 2024

4/10 Poor

olman

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Horrible customer service front desk boss. Construction not acceptable had to move room inconvenient my mother is in a wheelchair downgraded because of the noise not apologetic
Stayed 2 nights in Sep 2024

10/10 Excellent

DANETTE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location....the staff....food....room...everything was excellent.
Stayed 4 nights in Sep 2024

10/10 Excellent

Lilian

Stayed 1 night in Sep 2024

10/10 Excellent

Marc, Guilderland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here in San Jose. I really enjoy the friendly staff and how accommodating they are.
Stayed 1 night in Sep 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location. Free breakfast. Not a fancy breakfast but plenty of good food. Should add cinnamon rolls with raisins on top.
Stayed 6 nights in Aug 2024

8/10 Good

Juliana

Liked: Cleanliness, staff & service
Over all a good place but the first floor rooms near the road were noisy at night and pillows way too hard. The food was amazing spectacular breakfast
Stayed 3 nights in Aug 2024

10/10 Excellent

Marc, Guilderland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful, and I received the traditional Costa Rican hospitality.
Stayed 5 nights in Jul 2024

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was made to believe this hotel was close to the airport but was not and that provided transportation , no, had to pay a taxi from and to the airport. The staff was wonderful and the hotel super comfortable and very clean but Hotels . Com led me there when I specifically asked for the above requirement s, I found out too late when I was left at the airport waiting for a shuttle, next time I’ll book directly with the hotels myself, no 3rd parties 😡
Stayed 1 night in Jul 2024

10/10 Excellent

Laura

Traveled with family
They were there to greet us and took our suitcases. Check in was easy and simple. Nice room. Food was very close. Nice staff
Stayed 1 night in Jun 2024

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have at this hotel many times and have gotten to know the people there. Enjoy seeing friends again
Stayed 1 night in Jun 2024

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Jun 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

john

Liked: Staff & service
Very helpful staff at this hotel. Jave at the front was always available to make sure I had everything I needed. Tasty simple breakfast. Would like to see more local fruit choices. Other than that everything was just fine. This is the third stay at this hotel and I would stay again.
Stayed 6 nights in May 2024

8/10 Good

Sophie

Liked: Staff & service, amenities
super friendly and helpful staff, the room had nice amenities but the lamps didn’t work and it was a little dirty.
Stayed 1 night in May 2024

4/10 Poor

Richard

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Cheap sheets on the bed, the lock on door was missing. No aircondicioning. Extremely noisy . Would not recomend
Stayed 1 night in Apr 2024