Coffee/tea in a common area, a microwave in a common area, and laundry facilities are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a vending machine. Housekeeping is available on request.
Fortaleza Suites offers 14 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Hair dryers and change of towels can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Fortaleza Suites features a vending machine, coffee/tea in a common area, and laundry facilities. Wired and wireless Internet access is complimentary. This Colonial guesthouse also offers express check-out, a microwave in a common area, and a water dispenser.
Fortaleza Suites is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transportation
24-hour offsite parking (USD 20.07 per day); discounts available
Food and drink
Coffee and tea in common areas
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Shared microwave
Vending machine
Water dispenser
Guest services
Change of towels on request
Housekeeping (on request)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Stair-free path to entrance
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
More
2 floors
Colonial architecture
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Towels provided
Entertainment
TV with cable channels
More
Individual decor
Individual furnishings
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 12:30 AM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A damage deposit of USD 60.00 will be collected before check-in.
We have included all charges provided to us by the property.
Optional extras
Nearby parking fee: USD 20.07 per day(689 ft away; open 24 hours)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
We should mention
This property does not have elevators
Property is also known as
Fortaleza Suites
Fortaleza Suites Apartment
Fortaleza Suites Apartment San Juan
Fortaleza Suites San Juan
Fortaleza Suites San Juan
Fortaleza Suites Guesthouse
Fortaleza Suites Guesthouse San Juan
Fortaleza Suites Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Omg this place was so spacious and beautiful, but I wish there was an elevator because the luggage was too heavy and difficult to carry upstairs. Place was quiet, clean, beds were comfy, had wifi, AC, and full equiped kitchen. There was a shared area downstairs with coffee, tea, sugar and ice water. I will definitely go back.
Bathroom was not cleaned properly. Toilet had pee on the seat. The day receptionist was rude but the evening receptionist was amazing and very helpful.
I asked the front desk on two different days to have the room cleaned and it wasn't done.
The room barely fit a queen size bed. When I inquire if all the rooms were that small I was told that only that one. Also, that that room was the one given to people who book through hotels.com
I saw two roaches inside the microwave.
The front desk was overall friendly and the location is good.
This is an older building, which should be expected in old town San Juan. This is not a luxury hotel. It has a limitations of an older building, including few outlets, no windows in our room, not a lot of amenities. For a one night stay prior to a cruise, it is probably perfect. Do not bother getting a taxi to the Cruise port, anyone with reasonable health can easily walk and save the taxi. It is also within easy walking distance of all the tourist sites in the old city.
Rooms too small with no windows it is like a prison cell. Will not stay there even if it was free. Horrible experience. Refused to check in and left the hotel. Be wear. Pictures had nothing to do with reality.
This hotel was in the perfect spot to be a walkable distance from everything in the city. The room was perfect for our group size and the balcony was such a nice plus.
Kelly
Stayed 3 nights in Sep 2024
4/10 Poor
Bailey
Oct 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I’m going to preface this with I visited in early Sept, during a week where the Ubers were all saying it was quieter than normal.
That said, I thought the property was very quiet, the bed was insanely comfortable and it was very convenient and walkable to all nearby attractions. It’s a traditional Spainish style building with interior doors/courtyard feel and no exterior windows. The AC worked well and staff was nice.
A few oddities- there’s a ton of signage around the room and hotel outlining fees for every item that can be broken in the rooms and how much you’ll be charged. Felt harsh and made me wonder if it’s often a rough drunken crowd that stays here if they have this big of an issue with it? Also, the shower was barely working. I’ve honestly never had such a tiny trickle of water in my life. I ended up having to wash my hair in the sink because I was in a hurry and didn’t have 45 mins for the 3 drops of water to clean the shampoo out.
I enjoyed staying at Fortaleza Suites. It’s in such a convenient location. Rooms are pretty small, but considering you don’t spend too much time in the room with the many things you can find yourself doing in PR, it’s great! Only unfortunate thing is that you can hear everything going on in the hallway.