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Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

3 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Aerial view
Exterior
Fitness facility
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Restaurant
  • Hot Tub
  • Bar
    Bar
  • Pet friendly
    Pet friendly

Explore the area

Map
6000 Rio Mar Boulevard, Río Grande, 00745-6100
  • Wyndham Rio Mar Casino
    3 min walk
  • Luquillo Beach
    8 min walk
  • Wyndham Rio Mar Golf Course
    11 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    32 min drive

Room options

View all photos for Room, 1 King Bed (Renovated, Rainforest)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Renovated, Rainforest)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

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Presidential Suite

  • 1385 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Renovated, Pool)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Renovated, Pool)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Rainforest Collection)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible Bathtub (Rainforest Collection)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible Bathtub, Pool View

View from room

Room, Accessible Bathtub, Pool View

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Roll-in Shower (ADA Rainforest)

Room amenity

Room, Roll-in Shower (ADA Rainforest)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Governor)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite (Governor)

  • 1385 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Marbella Suite)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite (Marbella Suite)

  • 1274 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Suite (Rainforest)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite (Rainforest)

  • 774 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Atlantic Suite)

Suite (Atlantic Suite) | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite (Atlantic Suite)

  • 1386 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Pool View

  • 775 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Pool, Renovated)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Pool, Renovated)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Renovated Ocean)

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Suite, 1 King Bed with Sofa bed (Renovated Ocean)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Discovery Suite)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite (Discovery Suite)

  • 1274 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Room, 2 Queen Beds (Ocean)

Room, 2 Queen Beds (Ocean) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Ocean)

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Pool)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Pool)

  • 475 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Ocean)

Suite (Ocean) | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite (Ocean)

  • 775 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Resort)

Fitness facility

Room, 1 King Bed, Mobility Accessible (Resort)

  • 475 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Ocean View

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Rainforest Collection)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible Bathtub (Rainforest Collection)

  • 475 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Renovated, Ocean)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Renovated, Ocean)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Rainforest, Renovated)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Rainforest, Renovated)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Rainforest)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Rainforest)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible Bathtub, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Accessible Bathtub, Ocean View

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

View from room

Room, 2 Queen Beds, Pool View

  • 475 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Rainforest)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Rainforest)

  • 475 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Pool, Renovated)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Pool, Renovated)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Roll-in Shower (ADA Rainforest)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, Roll-in Shower (ADA Rainforest)

  • 475 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Rainforest, Renovated)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed (Rainforest, Renovated)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Ocean, Renovated)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Ocean, Renovated)

  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About this property

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

5-star Río Grande resort, connected to the convention center in Mameyes II
Spend the day relaxing at the beach, practicing your swing on Wyndham Grand Rio Mar Rainforest Beach and Golf Resort's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
Wyndham Grand Rio Mar Rainforest Beach and Golf Resort offers 400 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs, designer toiletries, and hair dryers.

LCD televisions come with premium digital channels and pay movies. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mandara Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at Wyndham Grand Rio Mar Rainforest Beach and Golf Resort, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 beach bars, 2 poolside bars, and 4 bars/lounges. This luxury resort also offers a children's pool, a sauna, and a fitness center. Onsite parking is available (surcharge).

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort is a smoke-free property.

A complimentary manager's reception is offered each day.
Wyndham Grand Rio Mar Rainforest Beach and Golf Resort has 2 restaurants on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (USD 15 per night)
  • Secured, covered valet parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 32 to 42 for adults and USD 16 to 26 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 restaurants
  • 4 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 12 gaming tables
  • 152 slot machines
  • 3 outdoor pools
  • 3 spa tubs
  • 36-hole golf course
  • Art gallery
  • Bicycle storage
  • Bingo
  • Casino (7,500 square feet of space)
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Water sports equipment
  • Waterslide
  • Winery release events

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • In-room refrigerator
  • Lifeguards on site
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24 meeting rooms
  • 24-hour business center
  • Conference center (21,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 12 2024 to December 1 2024 (dates subject to change):
  • One of the dining venues
  • Business center
  • Casino/Gaming facilities
  • Sauna
  • Spa tub
  • Swimming pool
The property will be renovating from August 26 2024 to December 23 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Business center
  • Casino
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Sauna
  • Select guestrooms
  • Spa tub
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night (maximum USD 1 per stay), plus a deposit of USD 75 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: 22 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • Wired internet access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 32 to 42 for adults, and USD 16 to 26 for children
  • Airport shuttle fee: USD 44 per person (one-way)
  • Airport shuttle fee per child: USD 22 (one-way), (up to 12 years old)
  • Covered self parking fee: USD 15 per night (in/out privileges)
  • Covered valet parking fee: USD 20 per night (in/out privileges)
  • Pet deposit: USD 75 per night
  • Pet fee: USD 75 per pet, per night (maximum USD 1 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar and geothermal energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wyndham Grand Rio Mar Beach
Wyndham Grand Rio Mar Beach Resort
Wyndham Mar Beach
Wyndham Mar Beach Resort
Wyndham Grand Rio Mar Beach Resort & Spa Puerto Rico/Rio Grande
Wyndham Rio Grande
Rio Grande Wyndham
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Rio Del Mar Puerto Rico
Wyndham Grand Rio Mar Puerto Rico Golf Beach Resort Rio Grande
Wyndham Grand Rio Mar Puerto Rico Golf Beach Resort
Wyndham Grand Rio Mar Puerto Rico Golf Beach
Wyndham Grand Rio Mar Beach Resort Spa
Wyndham Grand Mar Resort Spa

Wyndham Grand Rio Mar Rainforest Beach and Golf Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1218 out of 2070 reviews" "
Rating 8 - Good. 436 out of 2070 reviews" "
Rating 6 - Okay. 204 out of 2070 reviews" "
Rating 4 - Poor. 108 out of 2070 reviews" "
Rating 2 - Terrible. 104 out of 2070 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Christopher M

Traveled with partner
Rooms smells disgusting bring plugs ins with you!!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Barbara Ferrer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy neighbors, room could have been kept a little bit better, not a luxury room.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sean brown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing vacation. Everyone is kind and helpful. The landscaping is gorgeous.
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniela

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Great for both adults and kids, the pool areas area amazing, so many places to eat through the hotel and right by the beach.
Stayed 2 nights in Aug 2024

8/10 Good

Venicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful staff very nice. Housekeeping could clean better.Like the majority of the reviews that i read I can agree that it's very pricey. I bought 2 bags of chips ( regular size)and a small 8oz gingerale total $14.50. Dont get me wrong I would stay here again just with more money. Oh NO CASH card or bill to room avoid that one if you could.
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor resort en el que nos hemos quedado
Stayed 11 nights in Aug 2024

8/10 Good

Freddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property and the staff was excellent. Only thing that I didn’t like was that I was not made aware of the extremely high deposit that had to be paid at check in. No where on any of the confirmation emails was I told there would be a $650 dep.
Stayed 3 nights in Aug 2024

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndham was quiet, comfortable and easily accessible to other attractions in the area by Uber … the natural wooded setting was peaceful
Stayed 2 nights in Aug 2024

10/10 Excellent

Mulund Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Iuliana isabella

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unique is the fact that there is no service for the money they charge. It is unbalanced. Lacks entertainment, joy, All there is, is overcharge for everything and I mean everything. Receptionist don't tell you about water or champagne when you check in. No authenticity in food nor customs. What a waste of natural beauty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jonathan German

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property everyone did an exceptional job
Stayed 5 nights in Aug 2024

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 2 nights in Aug 2024

2/10 Terrible

Lisa Marie

Traveled with group
Liked: Cleanliness, staff & service
The place was nice but I missed it all. It was to be all inclusive but it was not
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Stayed 1 night in Aug 2024

10/10 Excellent

Kadeem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, food was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Nayela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally recommended. Great service and amazing hospitality. Very clean!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel para hospedarse !!
Stayed 4 nights in Aug 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Love this place
Stayed 5 nights in Aug 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Maria Angela Paludo de Assis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The beach is very nice and the property and gardens as well. Staff is super friendly and helpful. Food is good but too pricy. Negative points: this is the first resort that I stayed where there is a charge ($45/hour) to play tennis and to be honest the tennis courts were not that well maintained. I though this should be covered by the daily resort fee that is charged. Also, I do not understand why pay for parking if they have such a huge property with lots of space. The main reason for the 2 stars is because I am very disappointed with the customer service and lack of transparency. One day before our departure we asked the receptionist if there were any reports of bed bugs as my daughter had several bites, very itchy and with a pattern that suggested bed bugs, but of course we could not prove anything. The hotel sent two security personnel to the room to take my daughter's statement and pictures of the bites. They also mentioned the next day they would bring a specialized company to do an inspection, and we would receive a report in 24. It has been almost two weeks, and I have never received the report despite calling the hotel three times during this period.
Stayed 5 nights in Aug 2024