2/10 Terrible
Irene
Oct 12, 2024
Disliked: Staff & service
The place is a scam and a sham!
I made reservations for 9/17–overnight with early checkout. We have an emotional support dog who we take everywhere (he has a heart condition and cannot be left alone so we are his support! Not a large dog—30lbs. We checked in at the front desk and were met with an extremely rude young woman who asked if he was a service animal. I told her it was illegal to ask but yes he was. She said she didn’t see a vest so she turned us away. I told her the whole reason I chose that motel was due to their pet friendly description online. She said I was lying and they have no such policy. I asked her to show me where it said “only service dogs” and she told me take it up with Expedia and to LEAVE!! She had a thick accent which was hard to understand and when I looked at her incredulously she started to climb over the front desk!!! I was in tears and hoped we could find a place at 9PM. The people waiting behind us were given a hard time by her as well by the things they said as they were asked to leave as well. We had lived in San Luis Obispo for 45 years and had NEVER been treated so poorly. Upon making my reservation, I chose to pay upon checkout so I wasn’t too concerned. Upon reading my credit card statement I saw I HAD been charged—the nerve!!! That was our last night in town as we’re moving to another state the next day. If we were still living in SLO, I would have gotten to the bottom of that rat’s nest issue
So you are my next resort. Thank you
Irene
Stayed 1 night in Sep 2024