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Matum Hotel & Casino

3.5 star property

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Photo gallery for Matum Hotel & Casino

Outdoor pool
Casino
Minibar, in-room safe, blackout drapes, iron/ironing board
Casino
Casino

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Monument to the Heroes of the Restoration
    ‪7 min walk‬
  • Bella Terra Mall
    ‪20 min walk‬
  • Historic San Luis Fort Museum
    ‪20 min walk‬
  • Santiago (STI-Cibao Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Presidential Suite

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds

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Front of property - evening/night

Platino Hotel & Casino

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, (1000)
The price is $73
per night
$93 total
includes taxes & fees
Feb 19 - Feb 20
Platino Hotel & Casino

About this property

Matum Hotel & Casino

3.5-star Santiago de los Caballeros hotel with casino
A casino, an outdoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Limited housekeeping is available.
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Matum Hotel & Casino provides an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This Santiago de los Caballeros hotel also offers a casino, a nightclub, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Matum Hotel & Casino has designated areas for smoking.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Casino
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Chef service
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Hotel Matum
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Matum Casino
Matum Casino Santiago
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Matum Hotel & Casino
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Matum Casino Santiago de los Caballeros
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Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.6
Rating 10 - Excellent. 178 out of 728 reviews
Rating 8 - Good. 181 out of 728 reviews
Rating 6 - Okay. 153 out of 728 reviews
Rating 4 - Poor. 90 out of 728 reviews
Rating 2 - Terrible. 126 out of 728 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Stayed 1 night in Oct 2024

6/10 Okay

Demetrius

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Do not recommend!
Not a good experience. The hotel is in major need a renovation… It could be a lot better if they just upgraded the lighting. At check in they only charge me for one of my two nights reservations and told me if I did like it. I did not have to say another day that should have been a major warning to me. They got them 3 stars instead of 1 star. There’s no casino and the nightclub will keep you up all night if you’re on that side of the hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the accommodation just the breakfast should me hot because the food was little cold
Stayed 1 night in Oct 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members very well and Clem
Stayed 4 nights in Oct 2024

6/10 Okay

Diosmary

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The breakfast was very good. THE POOL area is abandoned. When I checked out I surprised that they charge me ONE package of coffee. I have to pay it!!! Coffee is FREE in all hotels
Stayed 1 night in Oct 2024

8/10 Good

octavio

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Juan

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Newfrank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Does not have a casino as advertised. Rooms were very nice. Staff is excellent.
Stayed 5 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay but great. Stayed one night. Check in staff and bellman were all welcoming. Place was clean.
Stayed 1 night in Sep 2024

4/10 Poor

Andres

Traveled with family
Liked: Cleanliness, amenities
You can’t sleep because of the club in the property, music is too loud
Stayed 2 nights in Sep 2024

10/10 Excellent

Altagracia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es antiguo pero majestuosa
Stayed 1 night in Sep 2024

10/10 Excellent

Efren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and safe
Stayed 4 nights in Aug 2024

10/10 Excellent

Yerfani

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a very good location, the hotel staff is very helpful. I didn't like that the place is very old and that several areas have to be restructured.
Stayed 1 night in Aug 2024

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s really old and bad I hope they finish the renovations all around the property and that this hotel can come back to life
Stayed 1 night in Aug 2024

4/10 Poor

Juan

Traveled with family
Disliked: Amenities
Food wasn't good
Stayed 1 night in Aug 2024

6/10 Okay

Jaime

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The tv wasn’t working and the elevator was broken, to much noise around the hotel… room 214
Stayed 2 nights in Jul 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical place with a long history of opulence. One is able to absorb such a history while there. Great pool!!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shaunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel thank you
Stayed 4 nights in Jun 2024

2/10 Terrible

Ana

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The picture has to be old and it’s false advertisement the hotel is scarey looking it looks like they are renovating it it felt like we were the only guest there I checked the same day and found and nicer and better hotel
Stayed 5 nights in May 2024

2/10 Terrible

Yimerre

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction, not very appealing,staff was great but location doesn’t feel safe, the only thing I enjoyed was the breakfast
Stayed 3 nights in May 2024