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Solace Hotel Santiago

4.0 star property

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Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Lobby sitting area
Property entrance
Porch
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪14 min walk‬
  • Julio Martinez Pradanos National Stadium
    ‪6 min drive‬
  • San Cristobal Hill
    ‪11 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Novotel Santiago Providencia

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.6 out of 5, Wonderful, (785)
The price is $140
per night
$140 total
includes taxes & fees
Apr 5 - Apr 6
Novotel Santiago Providencia

About this property

Solace Hotel Santiago

4-star hotel in Providencia
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Solace Hotel Santiago has designated areas for smoking.

A complimentary manager's reception is offered each day.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from November to April
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1004 reviews
Rating 8 - Good. 158 out of 1004 reviews
Rating 6 - Okay. 36 out of 1004 reviews
Rating 4 - Poor. 17 out of 1004 reviews
Rating 2 - Terrible. 7 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yanina

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Service of staff was really great, always friendly and helpful. Room was clean and nice, things to improve would be seemed difficult to regulate the temperature of the room, and the bed needed a mattress protector.
Stayed 2 nights in Dec 2024

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel. Flexible and professional. Allowed early check-in. Overall, we had a great experience. Would stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Angela, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2024

10/10 Excellent

Navdeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend- modern, large rooms and great location.
Stayed 3 nights in Dec 2024

8/10 Good

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and very helpful. The rooftop is spectacular
Stayed 2 nights in Dec 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the river, historical centre, restaurants, and parks Staff were lovely. Good selection for breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Angela, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

afshin, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a very nice location.
Stayed 3 nights in Dec 2024

8/10 Good

Roderick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Tushar

Stayed 2 nights in Dec 2024

10/10 Excellent

Noel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, nice rooms and staff. Great location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff in a neighbourhood full of cafés, restaurants and typically Chilean architecture. The view of the Andes from the room and, not those mountains, but the city and San Cristobal from the roof cafe was outstanding. The staff were super friendly and accommodating. The buffet breakfast was plentiful and fresh. It was very central to the city and the Metro. Definitely staying there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet stay
We had a corner room on the 11th floor with beautiful panoramic views through floor to ceiling windows. The room was spacious and modern, coffee, water and soft drinks in the honor bar were included. Espresso machine and water dispenser in the lobby also gratis. Beautiful drinks and surprisingly good dinner on the top floor. Breakfast was also included and adequate. Safe neighborhood, close to the Metropolitan Park with gondola and funicular, and the lively Bellavista neighborhood for nightlife.
Stayed 2 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location! Room was amazing. Brand new property. But out lock didn’t work so after 1st night we packed our luggage and moved to another room. 2nd day of out stay they forgot to clean our room, but front desk kindly provided fresh towels and water for minibar with coffee capsules.
Stayed 3 nights in Nov 2024

10/10 Excellent

Isaschar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff went above and beyond to welcome us back and we love the rooftop bar and pool
Stayed 1 night in Nov 2024

4/10 Poor

Nathalie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not sure i would go again
We arrived ar 11.15 pm and despite of previous email confirmation reminder and automatic survey for check in rating from Hotel.com, they couldn't find our booking. It took more than 20 mns to finally get⁰ keys but when we arrived at the room it was already occupied!! Coming down at the reception the receptionist first lpicked up his phone and wanted to "understand" why the room was occupied instead of finding us an other room...(by that time we had passed mighnight and simply wanted to finally get a room) When we finally could get in yhe room, it was smelling cigarettes but they never came to disinfect Too bad as it has all infrastructure to be a nice place ... It kept its promises you can read in yhe elevator "unforgettable"... indeed but not for the right reasons...
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional, helpful and friendly and the pool deck and bar were a beautiful place to relax.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotel choice
The 3rd time at the Solace and we will never consider another hotel as it delivers what we need, i.e friendly staff, clean rooms with always free water and coffee, nice breakfast and good location. Also free parking
Stayed 3 nights in Nov 2024

10/10 Excellent

Fatmir

Stayed 1 night in Oct 2024

10/10 Excellent

Warley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipe da recepção muito bem preparada e atenciosa, quartos limpos, camas muito confortáveis, chuveiro de teto com boa pressão, água quente, quartos amplos e muito aconchegantes. Café da manhã farto e delicioso.
Stayed 3 nights in Nov 2024

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good hotel. Clean, spacious room, good breakfast, great location near restaurants and metro on doorstep. Would recommend
Stayed 3 nights in Nov 2024