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Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
International cuisine, alfresco dining
In-room safe, blackout drapes, iron/ironing board
Lobby
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle Las Damas
    4 min walk
  • Alcazar de Colon
    4 min walk
  • Santa Maria la Menor Cathedral
    5 min walk
  • Santo Domingo (HEX-Herrera Intl.)
    25 min drive

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building) | In-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Bright)

In-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Bright)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony | In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Balcony

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking (Bright)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Twin Beds, Non Smoking (Bright)

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,)

Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,) | In-room safe, blackout drapes, iron/ironing board

Room, 2 Twin Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board

Room, 2 Twin Beds, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Bedrooms, Non Smoking

Room, 2 Bedrooms, Non Smoking | In-room safe, blackout drapes, iron/ironing board

Room, 2 Bedrooms, Non Smoking

  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5-star Santo Domingo hotel, connected to the convention center in Zona Colonial
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Colonial hotel also offers a fitness center, a rooftop terrace, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in August 2020.

Gran Hotel Europa Santo Domingo, Trademark by Wyndham has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (DOP 550 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Sky Europa

Things to do

  • Gym

Family friendly

  • Free crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (43 inches high)
  • Handrails in stairways (43 inches high)
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1930
  • Colonial architecture
  • Designated smoking areas
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for DOP 1320.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 312 out of 543 reviews" "
Rating 8 - Good. 143 out of 543 reviews" "
Rating 6 - Okay. 52 out of 543 reviews" "
Rating 4 - Poor. 18 out of 543 reviews" "
Rating 2 - Terrible. 18 out of 543 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the affordability, cleanliness, the meals, walkability, the view. The english/spanish language barrier created a bit of problem. I would recommend to friends and family.
Stayed 2 nights in Sep 2024

8/10 Good

Ainsley

Stayed 7 nights in Jul 2024

8/10 Good

Emmanuel

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Dawayne, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay the staff was excellent, hotel is safe and secure security was noticeably 24 hours of the day. Guest friendly
Stayed 3 nights in Sep 2024

6/10 Okay

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with family
The room I booked and paid for wasn’t available when I got to the hotel plus checking in was horrible they couldn’t find my reservation and when they found my reservation the Yeah room I booked they had given it to somebody else and mind you I paid for this before getting there then they tried to make it seem that because the miss understanding they were going to accommodate me my baby No and my husband in a better room than what I paid for, which it was the opposite they downgrade me to smaller room with little space no windows horrible. Mind you I waited for about 2hrs to check in my baby is under one year and he was uncomfortable crying when I got the room they finally gave me had no energy to complain about the situation of how small of a room it was
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, safe place to stay
Stayed 3 nights in Sep 2024

8/10 Good

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Sep 2024

8/10 Good

Dannaliz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

OMAR ANTONIO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an amazing place just that I paid less in my previous visit with a bigger room. Un lucky maybe. Great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank Estephany, Alexandra, Mari cruz, yulesuy, yeuri, Alexander, Manuel, Liz and Nicole were the best of my stay. They were attentive to all our needs during our stay. Thank you all for your customer service. See you soon.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mercedes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very attentive
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great allocation
Stayed 1 night in Sep 2024

8/10 Good

Angie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

argenis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gran Hotel Europa Santo Domingo, Trademark by Wyndham, is located in the heart of Santo Domingo's Colonial Zone, making it a great base for exploring historical attractions. Guests appreciate the central location, friendly staff, and clean accommodations. The hotel features modern amenities like free Wi-Fi and a rooftop bar with panoramic city views.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to stay. I will come back
Stayed 1 night in Sep 2024

8/10 Good

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito! El personal es amable, excepto el personal de Roof Top. Estuvimos esperando mas de 20 min sin que se acercaran a ofrecernos el menú y solo habían 6 personas mas. Salimos y el oficial de seguridad nos recomendó un restaurante italiano al frente de hotel, la mejor decisión. Nos alegramos del mal servicio del Roof Top del hotel porque comimos nuestra mejor cena en Republica Dominicana. Si ocupan parqueo, el del hotel es pequeño y estrecho, y a la hora de reservar no dicen que lo cobran por aparte pero en el check in cobran 15 dólares por parquear. Las habitaciones son modernas y lindas, pero todo se escucha! a las 5am nos despertamos con los vecinos conversando mientras esperaban el ascensor así que si tienen el sueño liviano es posible que les moleste. El desayuno incluido es bueno.
Stayed 1 night in Sep 2024

10/10 Excellent

Farit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice staff. Clean. We had a wonderful rest.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff. Breakfast is varied and pretty decent. There's a rooftop restaurant with nice ambiance. This is my second stay at this hotel. I would recommend it.
Stayed 2 nights in Sep 2024

6/10 Okay

Rose

Traveled with family
The room was average, quite small and unremarkable. The hotel itself is clean and in a nice area.
Stayed 2 nights in Aug 2024

4/10 Poor

Biancania

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful lobby but not so nice room.
Well first off, we were given a room on the main floor. The door was giving complications and it was a safety issue. We have a 7 month old and had to take precautions on the room since it’s close to the lobby. Then I saw the sink on the verge of breaking and there was no soap holder in the shower. Lastly before checkout we turned on the AC and a flying roach fell on top of me and the baby.
Stayed 1 night in Sep 2024

8/10 Good

Garrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Aug 2024

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaidalynet, bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay one night, twice, during my stay in DR and this place was PERFECT. As soon as you walk in the decor is simple but elegant, the staff is friendly. Mr. Montero at the front desk was great, the check-in was effortless. They serve a nice hot typical breakfast but what makes it a great experience is the staff in the restaurant; Rosanna, Elvin, Manuel y Mari Cruz were very attentive, kind and offered excellent service. They smiled and greeted my family genuinely. We loved our room best the second time around (Room 215). Overall if you want a place right in the heart of the zoom colonial, don’t hesitate to reserve this hotel.
Stayed 1 night in Aug 2024