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Sunway Hotel

4.5 star property

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Photo gallery for Sunway Hotel

Exterior
Hallway
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Deluxe Business suite | Living area | 39-inch LCD TV with satellite channels, TV
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Parking available
  • Gym
  • Housekeeping
  • Room service

Explore the area

Map
Shiye Road, Fuwei, Fuyong Community, 18, Shenzhen, Guangdong, 518128
  • Shenzhen Airport Golf Course
    ‪7 min walk‬
  • Fenghuang Mountain
    ‪9 min walk‬
  • Yijia Shopping Mall
    ‪3 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪13 min walk‬

Room options

View all photos for Business twin room

Business twin room | In-room safe, desk, blackout drapes, iron/ironing board

Business twin room

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe twin room

Deluxe twin room | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin room

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Business suite

Deluxe Business suite | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Business suite

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior twin room

Superior twin room | In-room safe, desk, blackout drapes, iron/ironing board

Superior twin room

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

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includes taxes & fees
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About this property

Sunway Hotel

4.5-star hotel in Bao'an
This hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a 24-hour business center, a conference center, and self parking.
Sunway Hotel offers 236 air-conditioned accommodations with washers/dryers and safes. 39-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center, 6 meeting rooms, and limo/town car service.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This luxury hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited onsite parking is available on a first-come, first-served basis (surcharge).

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Mun Chuan Cantonese - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • 24-hour airport shuttle
  • Limo/town car service
  • Free RV/bus/truck parking on site
  • Self parking on site (surcharge)
  • Extended parking on site (surcharge)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: CNY 38 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Mun Chuan Cantonese

Things to do

  • Gym

Family friendly

  • Babysitting
  • Grocery/convenience store
  • In-room washer/dryer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Conference center (9,688 square feet of space)

Outdoors

  • Garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1997
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 39-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 120.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 38 per person
  • Rollaway bed fee: CNY 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sunway Hotel Shenzhen
Sunway Shenzhen
Sunway Hotel Hotel
Sunway Hotel Shenzhen
Sunway Hotel Hotel Shenzhen

Sunway Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 131 reviews
Rating 8 - Good. 51 out of 131 reviews
Rating 6 - Okay. 40 out of 131 reviews
Rating 4 - Poor. 7 out of 131 reviews
Rating 2 - Terrible. 8 out of 131 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jayant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Better places to stay
One of the best in Service. Good Breakfast. Forgot my glasses and the staff member expeditiously delivered the same to me at the Airport. Outstanding service at the counter. Timely Shuttle drop off to the airort
Stayed 2 nights in Nov 2019

8/10 Good

Leung

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Staff & service
This property has THE hardest beds I've ever touched in my life. The staff is unenthusiastic about customer service. It was a smelly 80F degrees in the lobby. The room was clean, very bare - and that was okay for the price. But the bed literally felt like plywood with sheets on it.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on!
Great staff very hospitable. They went out of their. The rooms are clean and comfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only real issue was lack of internet access. Although connected to their WiFi the internet connection was v hit and miss. Essentially useless. Otherwise fine. What you might expect for the price paid.
Stayed 1 night in May 2019

8/10 Good

Jethanand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel convenient for early morning flights.
They have 24 hour Shuttle Bus to and from Airport. The rooms are average, but clean.
Stayed 1 night in Mar 2019

6/10 Okay

Inkang

Disliked: Property conditions & facilities
Basic basic place to sleep, needs a lot of attention.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Sunway Hotel, has nice staff, good location and affordable rates. But needs renovation everywhere.
Stayed 2 nights in Feb 2019

4/10 Poor

Andy, Hangzhou

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
23C and hotel air conditioning turned off. Nuff said.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd Trip
Staff is very friendly! Always enjoy our stay.
Stayed 3 nights in Sep 2018

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family stayed at the hotel to catch a early flight. They enjoyed the stay and appreciated the accommodating airport shuttle service. I will definitely choose this hotel for our next trip. Thank you everyone at Sunway.
Stayed 1 night in Sep 2018

10/10 Excellent

Ronna, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The showers had wonderful pressure and they were clean. This is a 3 star hotel and I was pleasantly surprised. The beds were a little hard for me, but that is China for you so no point in complaining there. Front desk had people who spoke English and so did the restaurant and bar. That is exciting for me. If I ever come back to Shenzhen I would definately stay here. My stay was inexpensive and it included breakfast. They also have a free shuttle to the airport.
Stayed 1 night in Aug 2018

4/10 Poor

Jeff, Austin, TX

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor choice for Shenzhen
The hotel staff themselves were all very nice. The hotel itself was disappointing. Our rooms were available when we arrived (a plus), but everything is run down and just feels like you are staying in an ashtray. The bed was essentially an elevated concrete block and the shower head in the bathtub was about 3' above the tub. Would never stay there again.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good rate hotel for transit
This hotel rate was good for transit. Hotel staff is all kindness and helpful for stay
Stayed 1 night in Mar 2018

6/10 Okay

Anazion, Atlanta, GA

Liked: Cleanliness, staff & service
Good location but needs renovation.
Despite the good location and excellent staff, the proprietary needs renovations in all areas,
Stayed 1 night in Mar 2018

8/10 Good

Szeeming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our third time stayed at Metropark, each time was a enjoyable experience.
Stayed 1 night in Oct 2017

4/10 Poor

albert, Guam USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisment, bad resevation problem
Location are far away from airport, when call foe hotel pickup, they insist I dont have researvation, no pickup. I had to tell them that I will pay again then send pickup. Checkin took 20min due to not able to find researvation. I had to promise them that I will pay when check out This is a expedia false with not giving researvation to hotel, cause me with problem after problems. Room are dirty and outdated, hallway are dark, almost need flash light just to wall the hallway. False addvertisement on room newly renovated !!, Bathroom dirty, and not clean at all, I have pictures to proof it. Carpet fell sticky, it not shampoo for long time. When we finally check in its already 11:15pm, My flight is 8:50am, need ti be at airport at 6am, ask if I can have my free breakfast at 6am, they flat out say no ! We did not even get anything to eat !! This is worse trip ever !
Stayed 1 night in Oct 2017

6/10 Okay

Kelvin

Liked: Staff & service, room comfort
Disliked: Cleanliness
Smoky room close to airport
Close to airport and they even picked us up from the airport very late at night. The room was smoky and I had to open the window to actually try to sleep.
Stayed 1 night in Oct 2017

6/10 Okay

Anazion, Atlanta, GA, USA

Liked: Cleanliness, staff & service
Airport convenient location.
Good stay. Good staff. Needs some improvements in the cafeteria.
Stayed 1 night in Oct 2017

6/10 Okay

Derek, London

Hotel is NOT opposite the airport
The hotel is NOT opposite the airport, it is opposite the OLD airport, therefore it is a 15 minute drive. The hotel is old, dimly lit, and not very appealing. The staff speaks little English, the breakfast is laid out like a cafeteria with no service staff.
Stayed 1 night in Sep 2017

6/10 Okay

Maung

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
The hotel is too old and a little dirty.
Stayed 3 nights in Aug 2017