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The Crossways

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Crossways

Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Deluxe Suite | Living area | Flat-screen TV
Restaurant
Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Bar
  • Pet friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

Map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Wells Cathedral
    10 min drive
  • Vicar's Close
    11 min drive
  • Wells Bishop's Palace
    11 min drive
  • Bristol (BRS-Bristol Intl.)
    56 min drive

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Twin Room

  • 200 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premier Double Room, Multiple Beds

  • 360 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Suite

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room

  • 200 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Single Room

  • 200 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Double Room

Executive Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Double Room

  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

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About this property

The Crossways

5-star Shepton Mallet inn with restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free inn. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
The Crossways offers 22 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) are also available.
The inn offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and 4 meeting rooms. This luxury inn also offers a terrace, barbecue grills, and concierge services. Onsite uncovered self parking is complimentary.

The Crossways is a smoke-free property.

Guests are offered a complimentary English breakfast each morning.
The Crossways has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 456 reviews" "
Rating 8 - Good. 138 out of 456 reviews" "
Rating 6 - Okay. 41 out of 456 reviews" "
Rating 4 - Poor. 14 out of 456 reviews" "
Rating 2 - Terrible. 11 out of 456 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Clive

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Lovely hotel but let down by upkeep. Room wasnt cleaned properly, bin not emptied, tissue box empty and floor not hoovered! Two makes of gin run out and no stock available! Not enough staff had to ask for dinner and drinks order to be taken 20 mins later. Service very slow. All in all not very impressed, certainly not 4*
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay - nice food and fantastic service
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, easy parking, room was clean and modern.
Stayed 1 night in Sep 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. We only stayed one night, the staff were excellent and the evening meal just perfect. The only dissapointment was the breakfast experience , The girl who booked us in was very detached . Once she had said her speel which was quicker than a lidl checkout and i couldnt understand her ,her interest was gone and sadly the breakfast was cold . If they could capture in the morning what they do in the evening i would then say it was excellent.
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovley place. Relaxing night away
Stayed 1 night in Sep 2024

8/10 Good

Chelsey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Marianne

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with a comfy bed and plenty of space. The hot tub wasn't working when we first came into the room, but the staff were happy to sort it for us. We also ordered pizza and it was delivered to the room free of charge and was tasty, but the breakfast was even better!
Stayed 1 night in Sep 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Nigel

Traveled with partner
Very rowdy foul mouthed wake on Thursday. Should have been controlled early on. Many drunk.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find lots of space in the room
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, family friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Sallyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
We had an extremely comfortable stay. Room was very spacious including a huge bathroom with both a bath and walk in shower. Food was delicious especially the breakfast. Highly recommend.
4 poster room 122.
Stayed 2 nights in Sep 2024

8/10 Good

Arron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. We stayed for the night on the way back from a day at Bath. The hotel also communicated beforehand that there was an event on so our room would be the furthest away, which ended up being the case. It was very quiet whilst the rest of the hotel was very busy. The only recommendation was that it wasn’t clear what breakfast was available and it wasn’t until we ate cereal, fruit etc which was in the breakfast area that we seen others ordered cooked breakfast, so if we knew how and where beforehand it would have been the perfect experience. Would definitely stay again if in the area.
Stayed 1 night in Aug 2024

8/10 Good

Karolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. Room for 4 people was nice and clean, the view from the window wasn't the best-overlooking the roof of the hotel, but we were only staying 1 night.. the restaurant food was good but we waited a long time due to ordering system fault.. however, the restaurant manager has sorted the problem out and offered us drinks on the house. Breakfast was very good and you can order a'la carte. Good stay overall.
Stayed 1 night in Aug 2024

8/10 Good

Mira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly remarkable hotel in a quiet corner of Somerset, yet within minutes of Wells and Glastonbury. Oh, and the views from the roof terrace bar are wonderful!
Stayed 1 night in Aug 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay,comfortable bed,wonderful shower and a great location.
Stayed 2 nights in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Room walls were thin, and opening & closing doors and conversations were clearly audible. Otherwise quite comfortable, though bed was a bit too firm for my tastes.
Stayed 1 night in Aug 2024

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A lovely stay with our young family. Great cooked breakfast and nice room. Nice, quiet location and lovely decor. Close to Glastonbury and beautiful area.
Stayed 1 night in Aug 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable well looked after property staff friendly attentive food good large selection of food for breakfast although party Saturday night did not effect our stay
Stayed 2 nights in Aug 2024

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tsvetan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Aug 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Matt

Stayed 1 night in Jul 2024