6/10 Okay
Kelli
Traveled with group
Oct 12, 2024
Disliked: Staff & service, property conditions & facilities
Decent hotel for the price. Horrible customer serv
We recently stayed for the weekend for a girls trip. I had booked the hotel almost a year ago through a third-party. When I checked in the lady at the front desk was not very helpful. She kept telling me that I only had one room reserved even though, I had confirmation of two rooms and all she kept saying is that my credit card was expired. I assured her that I had another credit card, but I needed to get the room situated because I had a large group of people and we needed a place to sleep. When we asked about another room, she said there was another room available, but it had no working tub. Then she quoted us a price double what we paid, I finally got a hold of the third-party company and when they called her, suddenly, she found the other room. Even though I had given her the confirmation number several times. I know they have no control over third-party reservations, but if she had just looked a little harder, the first time she would’ve saved us 30 minutes of stress and aggravation, trying to figure out last minute solution. The room itself was comfortable if you were just looking for a place to lay your head.
Kelli
Stayed 2 nights in Oct 2024