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Candlewood Suites - Syracuse Airport, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Candlewood Suites - Syracuse Airport, an IHG Hotel

Exterior
Interior
Property amenity
Exterior
Room amenity

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Kitchen
  • Air conditioning
  • Free WiFi
  • Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    6 min drive
  • NBT Bank Stadium
    6 min drive
  • St. Joseph's Hospital Health Center
    7 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    3 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn & Suites East Syracuse - Carrier Circle

Breakfast included
Pet friendly
Parking included
Free WiFi
3.1 out of 5, (387)
The price is $79
per night
$93 total
includes taxes & fees
Dec 14 - Dec 15
Quality Inn & Suites East Syracuse - Carrier Circle

About this property

Candlewood Suites - Syracuse Airport, an IHG Hotel

North Syracuse hotel with in-room kitchenettes
This hotel features a 24-hour fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite. Weekly housekeeping is available.
Candlewood Suites - Syracuse Airport, an IHG Hotel offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

The hotel offers a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a 24-hour fitness center, a library, and barbecue grills. Onsite uncovered self parking is complimentary.

Candlewood Suites - Syracuse Airport, an IHG Hotel has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • Free crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 5 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 5 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 21 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse
Candlewood Suites Syracuse Airport
Candlewood Suites Syracuse Airport an IHG Hotel
"Candlewood Suites Syracuse Airport an IHG Hotel"
Candlewood Suites - Syracuse Airport, an IHG Hotel Hotel

Candlewood Suites - Syracuse Airport, an IHG Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 300 out of 1062 reviews" "
Rating 8 - Good. 276 out of 1062 reviews" "
Rating 6 - Okay. 140 out of 1062 reviews" "
Rating 4 - Poor. 139 out of 1062 reviews" "
Rating 2 - Terrible. 207 out of 1062 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

anthony, Philadephia

Disliked: Staff & service, property conditions & facilities
No breakfast
Stayed 1 night in Aug 2024

4/10 Poor

Colleen

Service was nice but the faculty was in poor conditions.
Stayed 1 night in Aug 2024

4/10 Poor

Karen

The lobby is under renovation and very noisy through out the building. Not very restful. The entrance from the road was tricky to find and follow. The room door was hard to open - sticky. This is an older hotel. Decent but not 5 stars.
Stayed 1 night in Aug 2024

4/10 Poor

Eugene

Traveled with family
Disliked: Property conditions & facilities
The hotel was under construction during our stay. Not really happy this was not disclosed before our stay. I believe they will be better in the future on remodeling is complete
Stayed 1 night in Aug 2024

2/10 Terrible

Deborah

Stayed 1 night in Aug 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was a mess. We were given a room at first and went to room to find someone else already in room. Got to room and that was dirty. Had no toilet paper in room.the ftont entrance was a mess.
Stayed 2 nights in Aug 2024

4/10 Poor

Projwal

Disliked: Staff & service, property conditions & facilities
Property was under construction. They should put the information on their website about the construction. Room was clean but some kind of moldy smell. No amenities just black coffee pack in room. Gym was next to construction. We will never stay in this hotel again.
Stayed 1 night in Aug 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible avoid this hotel at all costs!
Stayed 1 night in Aug 2024

8/10 Good

Byron

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was great, the girl at check in was professional, attentive and answered any questions. The room though was a different story: Marks on the walls, there were used towels in the closet, the coffee maker still had a used coffee pod/pack and the pots were not cleaned properly there was still food crusted onto the bottom of the pans. Thankfully the bathroom was clean, toilet bowl and shower were fine and the bed sheets seemed okay too. Just those minor details in cleaning that needed to be done but when you add them up it just felt the cleaning was haphazard.
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Disliked: Property conditions & facilities, room comfort
Cannot provide iron
Stayed 1 night in Aug 2024

4/10 Poor

Gillian

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel needs updating. Unpleasant smell throughout building. Walls in room scraped up. Bathroom was updated and clean.
Stayed 1 night in Aug 2024

8/10 Good

Dave

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was super awesome and helpful. Our first room failed due to residual cigarette smoke but the front desk lady took us to see another room that worked out just fine. Thank you Thank you
Stayed 1 night in Aug 2024

6/10 Okay

Lori

Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was very nice. The front door was broken and propped open. The outside area and parking lot was covered in litter. Broken water bottles, empty food bags, wrappers and then several men who didn’t appear to be staying in the hotel sitting in the middle of the sidewalk at the entrance to facility. One cockroach in our room
Stayed 1 night in Aug 2024

4/10 Poor

Timothy G

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The inside was old, lots of cosmetic flaws. Holes in the walls, never fixed. Light between the 2 beds , couldnt be turned off, hard time getting to sleep because of it. Broken drawers, phone didnt work, till we plugged it into a different phone outlet.
Stayed 1 night in Aug 2024

4/10 Poor

Shaokui, tampa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

jessica, Syracuse

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was infested with cockroaches; noticed when turned off all but one light for bed/ had to check out at 1 am and stay elsewhere. Went to front desk to complain and employee was aware that the room and the adjacent room were infested and should not have been rented. We asked to be refunded ; we were not. We checked in @ 9pm and left @1am. We took pictures, there was food behind furniture; blood stains on carpet. Thankfully we did not use any linens. Disgusting. We paid 130/ didn’t expect the best room, but expected a clean room. Door didn’t close all the way, there were bugs in the bathroom, was a suite with kitchenette, also had cockroaches and spiders. TV didn’t work, just a horrible experience. Would never recommend. Feel as though this room is a rent by the hour room
Stayed 1 night in Aug 2024

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is beat up and smelled like urine.
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

james

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and peaceful
Stayed 3 nights in Jul 2024

10/10 Excellent

Brandie

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, amenities
Very good service
Stayed 1 night in Jul 2024

8/10 Good

Jim

Was a nice place and would stay again after remodeling
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron

Liked: Cleanliness
Nice
Stayed 1 night in Jul 2024