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Delek Tulum

3.5 star property

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Photo gallery for Delek Tulum

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Master Suite Oceanfront Beach Terrace | In-room safe, individually decorated, individually furnished
Library
Breakfast, lunch, dinner served; local cuisine, beach views
Junior Double Room, 1 Queen Bed, Garden Area | Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Tulum - Boca Paila km 7, Tulum, QROO, 77780
  • Ven a la Luz Sculpture
    ‪1 min walk‬
  • Tulum Beach
    ‪1 min walk‬
  • Playa Paraiso
    ‪18 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪58 min drive‬

Room options

View all photos for Superior Garden View

Superior Garden View | In-room safe, individually decorated, individually furnished

Superior Garden View

  • 388 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard room, Limited view

Standard room, Limited view | In-room safe, individually decorated, individually furnished

Standard room, Limited view

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Double Room, 1 Queen Bed, Garden Area

Junior Double Room, 1 Queen Bed, Garden Area | View from room

Junior Double Room, 1 Queen Bed, Garden Area

  • 376 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Cabanas Partial Ocean view

Small Cabanas Partial Ocean view | In-room safe, individually decorated, individually furnished

Small Cabanas Partial Ocean view

  • Partial ocean view
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite Ocean view

Master Suite Ocean view | In-room safe, individually decorated, individually furnished

Master Suite Ocean view

  • Ocean view
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Oceanfront Beach Terrace

Master Suite Oceanfront Beach Terrace | In-room safe, individually decorated, individually furnished

Master Suite Oceanfront Beach Terrace

  • Beach view
  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Oceanfront big terrace

Master Suite Oceanfront big terrace | Beach/ocean view

Master Suite Oceanfront big terrace

  • Sea view
  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

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The price is $425
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$592 total
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About this property

Delek Tulum

3.5-star hotel in Zona Hotelera
At Delek Tulum, relax by an outdoor pool or hit the beach where you can enjoy yoga. Change of towels is available on request.
Delek Tulum offers 21 air-conditioned accommodations with MP3 docking stations and safes. Each accommodation is individually furnished and decorated. This Tulum hotel provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.
The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This beach hotel also offers an outdoor pool, spa services, and a terrace. Concierge services and wedding services can be provided. Limited complimentary onsite parking is available on a first-come, first-served basis.

Delek Tulum is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Tatewari - This beachfront restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: USD 19 to 19 for adults and USD 16 to 16 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tatewari

Things to do

  • Beach yoga
  • Bicycle rentals
  • Free beach club
  • Outdoor pool
  • Scooter/moped rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Prenatal massages
  • Sports massages

Accessibility

  • No elevator

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Deposit is payable by bank and is due within 72 hours of booking the reservation.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 19 to 19 for adults, and USD 16 to 16 for children
  • Airport shuttle fee: USD 185.60 per vehicle (roundtrip, maximum occupancy 5)
  • Airport shuttle fee per child: USD 185.60 (roundtrip), (from 1 to 18 years old)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Late check-out fee: USD 100 (subject to availability)
  • Service fee: USD 19 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Delek Tulum Hotel
Delek Hotel
Delek Tulum Hotel
Delek Tulum Tulum
Delek Tulum Hotel Tulum
Delek Tulum located at the party zone

Delek Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 240 out of 315 reviews
Rating 8 - Good. 40 out of 315 reviews
Rating 6 - Okay. 21 out of 315 reviews
Rating 4 - Poor. 7 out of 315 reviews
Rating 2 - Terrible. 7 out of 315 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

NANCY

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Rooms are very nice, however the service is awful. Paid $900/night during peak holiday season and it took over 40min to get a sparkling water from the beach club. They prioritize the patrons off the beach over the guests of the hotel. Hotel is in a great location close to everything. Hotel is extremely over priced for what it offers. Out of all the hotels I have stayed at during my 2 week trip in Tulum, I would not recommend this one unless you are here just for the location.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view master suite was amazing. Could walk 20 ft to the beach and fall asleep to the sound of waves every night. Staff was very attentive, responded to WhatsApp messages immediately and took care of everything we needed, including atv rental.
Stayed 4 nights in Dec 2024

10/10 Excellent

Marielis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was awesome, everything was clean and well maintained. I have stayed in multiple places in the hotel zone and this is my favorite of them all. My husband and I didn’t hear any noise which was one of the biggest concern from other reviews. We stayed in room 1 and it was absolutely perfect! Highly recommended. We will definitely be back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Sohail

Stayed 2 nights in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanksgiving Getaway

Fantastic! Will definitely be back.
Stayed 4 nights in Nov 2024

6/10 Okay

Arif

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Pooja

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

❤️❤️❤️

Location location location! What a beautiful property which is centrally located. Everything is within walking distance. Super helpful front desk that made our stay so comfortable and seem less from the moment you make the reservation! Airport transfers, restaurant reservations ,recommendations of activities, etc etc etc everything was taken care of, smallest of the details. Come and get pampered. True vacation.
Stayed 1 night in Oct 2024

10/10 Excellent

PATRICIA DELA TORRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos

Stayed 4 nights in Sep 2024

10/10 Excellent

Marta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place , food and drinks were good . It is my 3 time visit I love it
Stayed 4 nights in Oct 2024

10/10 Excellent

julio

Traveled with family
Liked: Cleanliness, staff & service, amenities
it was ok
Stayed 5 nights in Sep 2024

8/10 Good

julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good and they treated us really nice
Stayed 5 nights in Sep 2024

10/10 Excellent

Marcin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Delek is still absolutely the best place to stay. Now they have upgraded an area with live music and the restaurant menu is wider with really great food. Our stay was awesome agian with great hospitality and many thanks to great people that were making our time super pleasant: Emanuel, Eduardo, Edrey. Muchas gracias por TODO!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Andy

Stayed 1 night in Aug 2024

10/10 Excellent

Misleydis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La pasamos genial.todo es impecable,muy buena atención y el ambiente muy agradable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice! The outdoor bathroom with view of the ocean along with the bathtub with great ocean view was a very nice experience. Staff was very nice and always ready to cater to you. Overall, I would definitely return to delek.
Stayed 4 nights in Sep 2024

2/10 Terrible

mario

Stayed 2 nights in Aug 2024

10/10 Excellent

Marc Machhour

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, secure, beautiful and friendly. Staff is excellent. Overall A . Stayed for 9 days so we did experience this hotel quite a bit. Prime location. Close to everything. Rooms are absolutely amazing and spacious. Get the master suite. Bar is A . Their tacos are excellent. Music has a good vibe. Great yoga classes. Gets packed on weekend but we always had a bed on the beach thanks to Sheriff. Many many thanks to Delek family, Sheriff, Abigail, Manuel, Eduardo, Hanibal, Ximez and special thanks to Steff and the manager for taking care of my wife’s sprained ankle. Tezmacal ceremony with Francisco is a must. Wish we could’ve done it everyday. Ice baths were fun. Imix tattoo artist was creative. We felt at home and will surely be coming back.
Stayed 9 nights in Aug 2024

10/10 Excellent

Marcelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delek is an amazing option if you are looking to stay in the hotel zone of Tulum. The staff is simply amazing!! They respond to your needs so quickly, and are extremely accommodating. Cannot wait to be back at Delek! 5/5 stars!
Stayed 2 nights in Sep 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of town and perfect proximity to the beach and fine dining, while also feeling like the quintessential Tulum experience one would expect regarding the aesthetic of the hotel itself.
Stayed 1 night in Aug 2024

10/10 Excellent

Moi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an awesome resort, walking distance to many shops and restaurants. The staff was super friendly and the hotel/rooms were so unique and amazing, very eco friendly and comfortable. The morning coffee delivered to our room daily was an awesome treat, the property is in such a great location. The beach is beautiful and the hotel restaurant food was great as well. The beach club staff was always friendly and always accommodating and made our stay very enjoyable.
Stayed 3 nights in Aug 2024

2/10 Terrible

mario

Traveled with family
Disliked: Staff & service
The staff are so rude and ignorant, they are so focused just on making money , and the quality of service !
Stayed 2 nights in Aug 2024

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Can’t recommend enough
Stayed 6 nights in May 2024

10/10 Excellent

Norma, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024