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Jade Tulum

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Jade Tulum

3 outdoor pools
Signature Suite | Premium bedding, pillowtop beds, in-room safe, laptop workspace
Lobby
Deluxe Studio Suite | Premium bedding, pillowtop beds, in-room safe, laptop workspace
Presidential Penthouse | Terrace/patio

Reviews

4.0 out of 10

Popular amenities

  • Pool
  • Spa
  • Kitchen
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
Calle 29, Tulum, QROO, 77760
  • Tulum National Park
    6 min drive
  • Los Morros Tulum
    4 min drive
  • Tulum Bus Terminal
    5 min drive
  • Tulum, Quintana Roo (TUY)
    18 min drive

Room options

View all photos for Presidential Penthouse

Presidential Penthouse | Living area | 42-inch TV with digital channels, Netflix, streaming services

Presidential Penthouse

  • 1800 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Standard Suite

Standard Suite | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Suite

  • 600 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite

Signature Suite | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Signature Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite

Luxury Suite | Bathroom | Separate tub and shower, jetted tub, free toiletries, hair dryer

Luxury Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Deluxe Studio Suite

  • 1200 sq ft
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Jade Tulum

5-star Tulum aparthotel close to Tulum Beach
This aparthotel features 3 outdoor pools, spa services, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities. Each apartment boasts a jetted tub and offers free WiFi and a kitchen. A TV with digital channels and Netflix provide a bit of entertainment, and guests will also find comforts like a pillowtop bed and premium bedding. Housekeeping is available on request.
Jade Tulum offers 31 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. Accommodations at this 5-star aparthotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with digital channels and Netflix. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.
Jade Tulum features 3 outdoor swimming pools. Public areas are equipped with complimentary wireless Internet access. This luxury aparthotel also offers spa services, concierge services, and laundry facilities. Onsite uncovered self parking is complimentary.

Jade Tulum has designated areas for smoking.

Languages

English, Spanish

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Microwave
  • Mini-fridge
  • Mixer
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch TV with digital channels
  • Netflix
  • Streaming services

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Area rugs in room
  • No elevator
  • Smooth flooring in room
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Meal delivery service
  • Safe

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 31 units
  • Connecting units available
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 6:00 PM)
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from July 26 2024 to July 25 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 35 per accommodation, per stay (varies per unit)
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jade Tulum Tulum
Jade Tulum Aparthotel
Jade Tulum Aparthotel Tulum

Jade Tulum Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 4 out of 9 reviews" "

3.6/10

Cleanliness

3.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Alejandro

Traveled with family and small children
You are in the middle of nowhere, and is difficult to get there. The surroundings don't offer anything but jungle. The property is nice, but lacs a little bit of maintenance.
Stayed 2 nights in Jan 2024

4/10 Poor

Abraham

Traveled with family and small children
Disliked: Cleanliness, amenities
Place was dirty when we arrived need bottoms floor pull was green
Stayed 2 nights in Jan 2024

2/10 Terrible

Francois

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, it was clear that the hotel profile on Expedia was a misrepresentation of the property. First, it is not a hotel and should not be listed as a hotel. The staff did not speak English and were not helpful. Our room and washrooms were extremely dirty. Garbage was everywhere along with dried blood, dirty tampons, pads and bugs. The kitchen counter had white powder on it, shower and floors were dirty & smelly. The third night, an employee of the facility came in to our room uninvited while we were sleeping at 2am. The employee did not announce himself and simply entered the room which was very alarming and scary for us. We were woken up by this unwelcome person in our room while we were sleeping. The employee was told to leave and he insisted saying he was concerned for water overflowing in the jacuzzi which did not make sense as we had not used the jacuzzi. The next morning, when approached, the employee said we could not speak to his manager and tried to justify his entrance by saying he had simply entered the wrong room. Because of this very alarming event, we did not feel safe all week. We also weren’t able to get help from Expedia to deal with all these issues. On the 6th day, the building had no running water for toilets and showers etc. The staff at the facility were not helpful and simply said to contact our administrator (Expedia). We we told that the condos are privately owned condos and the property owners are unreachable therefore no help was provided.
Stayed 7 nights in Dec 2023

8/10 Good

Seanee

Stayed 2 nights in Dec 2023

2/10 Terrible

Alexandria

Stayed 4 nights in Dec 2023

2/10 Terrible

Ammar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start. This is one of the worst places I’ve ever stayed. Without reading the rest, just save yourself the trouble and PICK ANOTHER PLACE. Don’t be deceived. Don’t think twice. On to the next! Right from when we walked in the toilet seat is the most disgusting I have seen. The WiFi didn’t work for the duration of our stay. The jacuzzi which all the neighbors can clearly see, did not work and is very dirty. It smells like sewage and draining was extremely slow. The sink shoots out water and spills everywhere. Driving to the place there are horrible roads so it can easily cause damage to your car. The power went out several times. You were listed on Expedia as a hotel, and you couldn’t replace our towels or change our garbage, despite the length of our stay. No one here could help because they repeated this is not a hotel and we need to contact our administrator. Our administrator was difficult to reach, lacked professionalism and was slow to respond. And with all this they still charge you a ridiculous price. I spent half my stay trying to fix this mess. The standards for this place were horrible. They are trying to pretend to be something they are not. Hospitality 0.
Stayed 4 nights in Dec 2023

2/10 Terrible

Isaax

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No hay servicio de limpieza a la habitación Tina de hidromasaje inservible Aveces no están en recepción No está en función las actividades del hotel La habitación la entregan medio limpia No hay personal ni de mantenimiento ni de limpieza
Stayed 2 nights in Apr 2024

6/10 Okay

Antonio

Traveled with family
Disliked: Amenities
No fue lo que yo contrate, me cambiaron de lugar de hospedaje a última hora y el lugar no fue el adecuado
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Det kunne være meget bedre
Det er et lejlighedshotel. Der er ingen service. Receptionen taler kun spansk. Ingen rengøring eller skift af sengetøj eller håndklæder, selvom vi havde 6 overnatninger. Området er en stor byggeplads, så vejene er hullede grusveje.
Stayed 6 nights in Dec 2023