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Hotel Andiroba Palace

3.5 star property

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Photo gallery for Hotel Andiroba Palace

Outdoor pool, sun loungers
Front of property
Comfort Triple Room | Premium bedding, minibar, in-room safe, desk
Reception
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Breakfast available
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Boulevard Angel Albino Corzo, Col. Las Palmas 1239, Tuxtla Gutierrez, CHIS, 29040
  • Ambar Fashion Mall
    ‪3 min drive‬
  • Tuxtla Guitierrez Central Square
    ‪4 min drive‬
  • Marimba Park
    ‪5 min drive‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪31 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Premium bedding, minibar, in-room safe, desk

Comfort Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Comfort Triple Room

Premium bedding, minibar, in-room safe, desk

Comfort Triple Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, minibar, in-room safe, desk

Comfort Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Andiroba Palace

3.5-star Tuxtla Gutierrez hotel with outdoor pool
An outdoor pool, a snack bar/deli, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a children's pool, and a 24-hour front desk are onsite.
Hotel Andiroba Palace offers 80 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.
Hotel Andiroba Palace features an outdoor pool and a children's pool. The hotel offers a snack bar/deli. A 24-hour business center is on site at this 3.5-star property.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

Hotel Andiroba Palace has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 160 per person
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed with a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 160 per person
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Andiroba Palace Tuxtla Gutierrez
Andiroba Palace Tuxtla Gutierrez
Andiroba Palace
Hotel Andiroba Palace Hotel
Hotel Andiroba Palace Tuxtla Gutierrez
Hotel Andiroba Palace Hotel Tuxtla Gutierrez

Hotel Andiroba Palace Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 115 reviews
Rating 8 - Good. 43 out of 115 reviews
Rating 6 - Okay. 14 out of 115 reviews
Rating 4 - Poor. 6 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Daryl, Laredo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Hot water takes forever, its the white dot btw. Pretty basic with hard mattresses. Still, for the price, theres a nice bar el conejo around the corner
Stayed 1 night in Nov 2024

6/10 Okay

Sarah

Traveled with family and small children
Liked: Staff & service
This is a fine hotel for a quick and cheap one night stay, but It has gone down hill since our last stay in 2018. Towels and sheets are dingy, shower head sprays everywhere, window is broken, etc. Not great, but not terrible either!
Stayed 1 night in Jul 2024

10/10 Excellent

Jerome

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Emmanuel

Business traveler
Liked: Staff & service, property conditions & facilities

Bueno en general, recomiendo

Bueno en general, excepto por un zumbido incómodo que dificultó dormir, se un tragaluz, probablemente algún transformador eléctrico.
Stayed 2 nights in Jan 2024

10/10 Excellent

CARLOS, chula Vista

Traveled with group
Liked: Amenities
Good place and near Restaurants and shopping and Mall
Stayed 2 nights in Sep 2023

8/10 Good

Alberto Herrera

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was NO hot water
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ihave stayed here often. It is clean and convenient for me. Restaurant is terrible and should be avoided.
Stayed 1 night in Jun 2023

2/10 Terrible

Maricela

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Muy mal hotel.

La persona en el counter para hacer el check in ni buenas noches dice, igual con la persona al hacer check out. El guardia de seguridad te quita las maletas de las manos aún diciéndole que no, toda para que le des propina. Las luces de los pasillos apagadas plástica mente caminas a oscuras. El cuarto está muy bien pero la cama muy pequeña y solo te ponen dos almohadas que son muy incómodas. Tienen un restaurante en la parte abajo pero solo venden bebidas alcoholicas nada de comida, al menos cuando yo llegue a las 8pm. No se si durante el día venden comidas. Jamás vuelvo a este lugar.
Stayed 1 night in Sep 2022

6/10 Okay

Francisco

Traveled with family
Disliked: Staff & service, property conditions & facilities
There is not good service, not explain all the details about the scanning the card for the room, every day I need to active the card that they never mentioned. The water is hallway but there not cups to serve the water. There wasn’t towels in the room. I have to get it at the front desk.
Stayed 1 night in Sep 2022

10/10 Excellent

Gilberto

Liked: Staff & service, amenities, property conditions & facilities
Simplemente es un buen lugar para quedarse
Stayed 3 nights in May 2022

10/10 Excellent

Alberto, San Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very comfortable Pool it’s beautiful Service excellent I strongly recommend you stay here Also many restaurants, banks, and store services super close to the hotel.
Stayed 1 night in Apr 2022

8/10 Good

wook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

4/10 Poor

Annel

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Very noisy and didn’t like the fact that a lot of rooms were blocked for precautionary reasons. I don’t know if that hotel is being used for Covid patients but it was kind of fishy.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities
Pobre servicio, el hotel necesita mantenimiento aparente, el servicio de restaurante es nulo, ni la televisión sirvió. Hay mucho que mejorar.
Stayed 5 nights in Jul 2021

4/10 Poor

SALOMON

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

You'll wake up with water all around

Air conditioner in Room 115 was terrible, leaking the whole time, creating a pool on the floor. Water pressure and temperature regulation was bad. Poor lighting, turning on and off by itself even with the key on place.
Stayed 1 night in Jun 2021

10/10 Excellent

margarita

Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and clean. Front service staff was friendly and helpful with any questions we had. Location was great, located close to many stores and restaurants.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful! The pool was incredible and the center of the building was breathtaking. One odd thing was the window pointing out into the hall where lights were kept on until 1am and then on again few hours after. Other than that, then property was clean, beautiful modern, well taken care of, and spacious!
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Jorge

Liked: Cleanliness, staff & service

Good in general.

Nice hotel, average property and good for a 3 star hotel. The pool is awesome, rooms comfortabel but nothing spectacular. The biggest caveat is that they don't have hairdryers, that's unnaceptable in any hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Pretty modern and clean hotel, close to everything, recomended
Stayed 1 night in Nov 2018

8/10 Good

Jose, Tabasco, Mex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average dowtown style hotel, nothing extraordinary. The staff was very pleasant. The wi-fi was bad and the bed's protector under the sheets was too plasticky-noisy, it felt like they left the wrap from when they bought it, it wasn't bad just weird.
Stayed 1 night in Oct 2018

10/10 Excellent

Jorge

A truly reat hotel at a reasonable price in Tuxtla

I had discovered the Andiroba Palace hotel by accident on a previous trip to Tuxtla. I liked its location and its ample, clean rooms, not to mention the very nice swimming pool that is then centerpiece of the place. So on this second trip to Tuxtla there was no doubt in my mind that I would be staying there again. It blows out of the water all other hotels in Tuxtla in its price category. The staff is courteous, the parking lot is great and they have a good restaurant to boot.
Stayed 1 night in Aug 2018