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San Agustin Urubamba & Spa

4.0 star property

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Photo gallery for San Agustin Urubamba & Spa

Seasonal outdoor pool, open 7:00 AM to 4:30 PM, pool umbrellas
Courtyard
Manicures and pedicures, massages
Reception
View from property

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Room service
  • Parking included
  • Breakfast included
  • Housekeeping

Explore the area

Map
Av. Ferrocarril SN, Urubamba, Cusco, 84
  • Plaza de Armas
    ‪6 min walk‬
  • Iglesia de Urubamba
    ‪7 min walk‬
  • Santuario del Senor de Torrechayoc
    ‪7 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪93 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Triple Room

  • 291 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, 1 Double or 2 Twin Beds

Double Room, 1 Double or 2 Twin Beds | Minibar, in-room safe, free WiFi, bed sheets

Double Room, 1 Double or 2 Twin Beds

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Bed(s) OR 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Double Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s) OR 2 Twin Bed(s)

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About this property

San Agustin Urubamba & Spa

4-star Urubamba hotel with restaurant
This smoke-free hotel features a restaurant, a snack bar/deli, and a sauna. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a seasonal outdoor pool, and a business center are onsite.
San Agustin Urubamba & Spa offers 100 accommodations with minibars and safes. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Urubamba hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
San Agustin Urubamba & Spa features a sauna and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, meeting rooms, and coworking spaces. This Urubamba hotel also offers spa services, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

San Agustin Urubamba & Spa is a smoke-free property.

A complimentary full breakfast is served each morning between 5:00 AM and 10:00 AM.
Naranjachallo - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 5:00 AM to 10:00 AM
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Naranjachallo

Things to do

  • Billiards/pool table
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 20513278960

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 4:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel San Agustín Urubamba
San Agustín Urubamba
Hotel San Agustín
Hotel Spa San Agustín Urubamba
Agustin Urubamba & Urubamba
San Agustin Urubamba & Spa Hotel
San Agustin Urubamba & Spa Urubamba
San Agustin Urubamba & Spa Hotel Urubamba

San Agustin Urubamba & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 82 reviews
Rating 8 - Good. 28 out of 82 reviews
Rating 6 - Okay. 15 out of 82 reviews
Rating 4 - Poor. 7 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

patel

Disliked: Cleanliness, staff & service, property conditions & facilities
I’m not happy with staff service and behaviour. The location was good to stay but car parking issue and there was not any help in finding travel information and guideline
Stayed 7 nights in Nov 2024

10/10 Excellent

Hugo, CHEVY CHASE

Stayed 1 night in Aug 2024

10/10 Excellent

Gheorghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

WenHui

Traveled with family
You pay what you get for i guess. I booked 2 rooms. One we found roaches, another, bathroom sink was clogged. But the whole resort is nice
Stayed 2 nights in Aug 2022

10/10 Excellent

Rchard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience. Hotel is fairly far from the town but it is a cheap (4 Soles) ride in by mototaxi.
Stayed 1 night in Jul 2022

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a peaceful sleep!
This was the quietest place we stayed in for our entire trip. This place is classy but a little out of the way.
Stayed 1 night in Apr 2019

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

4/10 Poor

Pablo, Lima

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
No good place for rest, 5.30 am Chain saw starts working at few feets from the hotel. Call recepcion , nothing happend, same chain saw. Fire place is a scam.. they dont fire it , if they fire it they put light wood just up for 20 minutes. The pictures at expedia are much much better than the real thing. its a tourist trap!!
Stayed 2 nights in Nov 2018

8/10 Good

Isolda Yolanda

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay
Stayed 2 nights in Oct 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Faye, La

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tania is amazing, she is very nice, warm, and helpful. Thank you for all you help.
Stayed 6 nights in May 2018

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Urubamba
Great Hotel and the staff very helpful. We traveled with kids and they enjoyed the gardens and pool
Stayed 2 nights in May 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall okay
Our room was nice, the grounds were beautiful, but it was further away from the city center than we thought. We were uncomfortable walking to other restaurants (streets aren't lit at night, at it was further than we'd prefer especially if we had any alcohol with dinner). Everyone in the restaurant was very kind. The front desk helped with contacting transportation for us. Although most online reviews stated that it was 20-30 soles to get to Ollantaytambo, we ended up paying more like 60-70. Lots of tour groups use this hotel, so be prepared for groups at dinner/breakfast and making noise early as they prepare to head out. Good water pressure in the bathrooms, and good housekeeping. We regularly saw staff members cleaning, but still managed to get sick (doctors said parasite infection that is common in the area). We ended up wishing that we'd either stayed closer to city center, or in Ollantaytambo closer to the station.

10/10 Excellent

Hedva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Basic comforts with good beds and shower
Hotel is nice enough and rooms are large with good shower and comfortable beds Front desk are not very friendly or helpful it other staff were nice and friendly. Noise outside the room is quite loud but would depend on other guests. Breakfast is fair. Dinner was good.

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was wondefull ...
Stayed 1 night in Nov 2017

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Urubamba
Urubamba is in relatively poor shape but the hotel is an oasis in the city. We enjoyed the common areas and the breakfast!
Stayed 1 night in Jul 2017

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Needs some improvements
We had a good stay at the hotel. The people were very friendly and and the breakfast was excellent! My only problem with that the spa was open but it seemed like it hadn't been used for quite sometime. The cleaning of oour room needed improvement. They made the bed and changed the towels but no one swept the floor which was pretty dirty.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfoy and Cozy place!
Very comfortable and had a nice time.