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DoubleTree by Hilton Hotel Veracruz

3.5 star property

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Photo gallery for DoubleTree by Hilton Hotel Veracruz

Outdoor pool, sun loungers
Bar (on property)
Bar (on property)
Standard Room, 2 Queen Beds, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
  • Laundry

Explore the area

Map
Blvd. Manuel Avila Camacho 707, Col. Flores Magón, Veracruz, VER, 91900
  • Regatas Beach
    ‪4 min walk‬
  • Malecón de Veracruz
    ‪9 min walk‬
  • Veracruz Aquarium
    ‪12 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking (Interior View)

Room, 2 Double Beds, Non Smoking (Interior View) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking (Interior View)

  • 308 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Beach View

Standard Room, 2 Queen Beds, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Beach View

  • 672 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking, Beach View

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking, Beach View

  • 500 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Room, 1 King Bed, Non Smoking (Interior View) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking (Interior View)

  • 308 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking (Interior View)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Beach View

Junior Suite, 2 Queen Beds, Non Smoking, Beach View | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 2 Queen Beds, Non Smoking, Beach View

  • 500 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Beach View

Room, 1 Queen Bed, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, Non Smoking, Beach View

  • 388 sq ft
  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking (Beach View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Double Bed, Accessible, Non Smoking (Beach View)

  • 388 sq ft
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Beach View

Room, 1 King Bed, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Beach View

  • 308 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Beach View

40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Beach View

  • 527 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

Studio Suite, 2 Queen Beds, Non Smoking | Living area | 40-inch flat-screen TV with cable channels, TV

Studio Suite, 2 Queen Beds, Non Smoking

  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Beach View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Beach View

  • 388 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard With Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard With Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Suite Junior With Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Suite With Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior With Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Front of property - evening/night

Emporio Veracruz Hotel

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (1169)
The price is $73
per night
$87 total
includes taxes & fees
Mar 9 - Mar 10
Emporio Veracruz Hotel

About this property

DoubleTree by Hilton Hotel Veracruz

3.5-star hotel in Malecon
An outdoor pool, a restaurant, and a health club are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
DoubleTree by Hilton Hotel Veracruz offers 155 air-conditioned accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

This Veracruz hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
In addition to a children's pool, DoubleTree by Hilton Hotel Veracruz provides an outdoor pool and a health club. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center, 10 meeting rooms, and coworking spaces. Event facilities measuring 484 square feet (45 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and laundry facilities. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

DoubleTree by Hilton Hotel Veracruz has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and noon.
Enxebre - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to noon for a fee: MXN 330 for adults and MXN 199 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Enxebre

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (484 square feet of space)
  • Coworking space

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible shuttle
  • Elevator (45 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Pool access ramp on site
  • Sign language-capable staff
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1993
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 600.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 330.00 for adults and MXN 199.00 for children
  • Late check-out fee: MXN 600.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Veracruz
Hotel Novo Mar Veracruz
Novo Mar
Novo Mar Veracruz
Doubletree By Hilton Veracruz
DoubleTree by Hilton Hotel Veracruz Hotel
DoubleTree by Hilton Hotel Veracruz Veracruz
DoubleTree by Hilton Hotel Veracruz Hotel Veracruz

DoubleTree by Hilton Hotel Veracruz Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

zulema

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly welcoming the minute we stepped into the hotel, which was a nice feeling after traveling for a long period of time. Our view was incredible as well since we chose a room with an ocean view. I will say, though, that one little invonvenience was the elevator. There were times when it was not working too well, taking a little longer to open once we reached our floor of choice. Other than that though, wonderful experience, would come again.
Stayed 1 night in Oct 2024

6/10 Okay

Marixza

Stayed 5 nights in Sep 2024

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning and linens needs to be updated.
Stayed 4 nights in Sep 2024

10/10 Excellent

bella

Stayed 1 night in Sep 2024

6/10 Okay

Nereyda

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Staff is unfriendly, wind noise came inside the window
Stayed 1 night in Oct 2024

10/10 Excellent

Ana elena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente es un gusto poder quedarnos a dormir con ustedes
Stayed 1 night in Sep 2024

10/10 Excellent

María del Pilar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Rodrigo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2024

8/10 Good

Benigno

Liked: Property conditions & facilities
I like the area really nice
Stayed 1 night in Sep 2024

8/10 Good

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing pool area. We were able to check in early from an overnight flight. Made the day and evening easy to enjoy after a nap!
Stayed 3 nights in Aug 2024

10/10 Excellent

Arjeniz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super comfortable
Stayed 1 night in Aug 2024

6/10 Okay

Gerardo

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

GUADALUPE

Traveled with family
They give me a room that was next to some closet that was making a lot of noise. I asked him to switch my rooms. They say no they also give me towels that were ripped and hot holes in it, which was really disgusting. The bathroom smelled like sewer and this is really disappointing for the money that I paid for, and requesting a refund I left Hotel due to this Horrible experience I will never recommend this to anybody. I hope someone does anything about it. They supposed to be fun times when you go on vacation, but this is horrible experience and a refund for my stay there. Contact me at area code 661-221-1771. My name is Guadalupe thank you for your time and I hope you do something about it.
Stayed 9 nights in Jul 2024

6/10 Okay

CHIA YIN

Business traveler, Traveled with partner
Liked: Staff & service
ubicacion excelente, frente a la playa, hotel ya tiene antiguedad, se escucha ruidos del pasillo en la nochey del aire acondicionado.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Delicious food and beautiful place
Stayed 1 night in Jul 2024

8/10 Good

Edgar O.

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

6/10 Okay

Tomas

Stayed 2 nights in Jun 2024

8/10 Good

Hugo

Stayed 1 night in Jun 2024

10/10 Excellent

LUIS ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Veracruz
Everything was great
Stayed 5 nights in Jun 2024

6/10 Okay

Luis Antonio

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Arnol a

Traveled with partner
Liked: Cleanliness, amenities
Excellent services, always clean, good air condition and closed to the malecon, and other areas for recreation and fun
Stayed 4 nights in May 2024

4/10 Poor

Sol Veronica

Traveled with family
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Denis

Traveled with group
Stayed 1 night in May 2024

8/10 Good

Cs

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Sonia

Traveled with partner
Disliked: Property conditions & facilities
Very old and not well maintained. Bed linen and towels are the oldest I have seen in a hotel - quite disrespectful . Windows so dirt that a beach view is pointless. Staff is well trained.
Stayed 3 nights in Mar 2024