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Canaan International

3.5 star property

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Photo gallery for Canaan International

Front of property - evening/night
Lobby
Standard Room, 2 Twin Beds | Down comforters, desk, blackout drapes, iron/ironing board
Reception
Interior detail

Reviews

6.2 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
132 East Street, Xi'an, Shaanxi, 710001
  • Xi'an City Walls
    ‪1 min walk‬
  • Xi'an Bell Tower
    ‪18 min walk‬
  • Xi'an Bell Tower and Drum Tower
    ‪4 min drive‬
  • Xi'an (XIY-Xianyang Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Down comforters, desk, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds

  • 279 sq ft
  • Sleeps 3
  • 2 Twin Beds

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down comforters, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Down comforters, desk, blackout drapes, iron/ironing board

Deluxe Suite, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Canaan International

3.5-star hotel in Xi’an City Center
A restaurant, a sauna, and self parking are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and concierge services are onsite.
Canaan International offers 258 accommodations with MP3 docking stations and DVD players. Beds feature down comforters. A pillow menu is available. Cable television is provided. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Xi'an hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 5382 square feet (500 square meters) include conference space. This business-friendly hotel also offers a sauna, an arcade/game room, and multilingual staff. Concierge services and wedding services can be provided. Parking is available onsite for a surcharge.

Canaan International has designated areas for smoking.

Zhen Wei Pin Chu - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (surcharge)

Food and drink

  • Breakfast available for a fee: CNY 15 to 30 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Zhen Wei Pin Chu

Things to do

  • Arcade/game room
  • Sauna

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Meeting room

Accessibility

  • Elevator

More

  • 16 floors
  • 2 buildings
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • HDTV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 8 AM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately CNY 15 to 30 per person
  • Airport shuttle fee: CNY 25 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Canaan International Hotel
Canaan International Hotel Xi'an
Canaan International Xi'an
Canaan International Hotel China/Shaanxi
Canaan International Xi An
Canaan International
Hotel Canaan International
Canaan International Hotel
Canaan International Xi'an
Canaan International Hotel Xi'an

Canaan International Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 94 reviews
Rating 8 - Good. 28 out of 94 reviews
Rating 6 - Okay. 30 out of 94 reviews
Rating 4 - Poor. 16 out of 94 reviews
Rating 2 - Terrible. 11 out of 94 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Queenie, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly toilet with terrible hotel staffs.
Was not greeted nicely upon check-in and check-outs ; when i ask the service manager for shopping guides & things to do nearby, he replied with "I don't know". Even after i suggested him to BAIDU (google) about such, he remained nonchalent

6/10 Okay

Tafoou, Fiji

Liked: Property conditions & facilities, room comfort
Hotel Overall
They do not have bilingual staff and I could not find anyone who spoke English. It was very frustrating at check in. I had a hard time looking for the Hotel to begin with. Luckily some locals helped me with their GPS. Even when i was in front of the hotel I was looking for the hotel name in English but nothing until some locals helped me out again. My only way of communicating with the staff was via the translation apps. There was no safety box in the room nor the lobby. No laundry service. I took a walk to another hotel to look for English speaking staff to help me book the Terracotta warrior trip. The front desk staff did their best to communicate and I am very grateful for all their efforts. On my second night when I came back from my trotting, the room was well serviced except there was no toilet paper. the 7/11 shop was just nearby so i had to buy my own. It was too embarassing to ask.

8/10 Good

Verified traveler

Liked: Staff & service
Very convenient for Railway Station and fairly central

6/10 Okay

Alberto

First off, the hotel address is not accurate. It is very important to find the right address BEFORE arriving there. It took me about 25 min to figure it out at 1 am when my wife and I arrived in Xi'an. The hotel is ok if you just need a place to crash.

8/10 Good

Paul James, Brooklyn

Liked: Staff & service, property conditions & facilities, room comfort
Xi'an Solo Getaway
Wi-Fi was a bit spotty but excellent neighborhood and incredible value for the price.

6/10 Okay

Sany, Saga

Liked: Staff & service
Good position
The second time I stayed here. It's cheap. Besides, it is very convenient to ZhongLou and other places of interests.

8/10 Good

Verified traveler

Good price for the service and condition received.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Trick of morning meal.
Hotel supply Morning meal coupon just one and it is for one person. Even though Booking is included. I claim it at fornt. But no meaning. They are robot. They daid Buy coupon one more. Morning meal no meaning and they are trick for customer

6/10 Okay

tsee, london

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Good location
Looks good exterior but poor in interior! Main light and table lamp out of order. Bathroom forever wet and the toilet doesn't flush properly unless you know how. Tower etc seem to be not dried properly! The main problem is that the chinese name of the hotel is not shown which will end up no body will find it.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

4/10 Poor

Geoff, Australia - VIC - Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Horrible, Run-down, Bare minimum; Value: Fair price; Service: Bad; Cleanliness: Grubby; Shouldn't market something which is not true.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Howard, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xi'an Favourite
The Canaan has had a makeover recently.New Lobby and rooms refurbished. I always stay at this hotel when In Xi'an this has been my 6th stay so I have seen the hotel improvements.

8/10 Good

Laura, Yorkshire, UK

Liked: Cleanliness, property conditions & facilities
Great location, nice room, hard to find, hard bed
Firstly this hotel is difficult to find and difficult for taxi drivers too, this is because they tell you it's on the Main Street but actually it's situated on the road behind it. Our taxi driver had to get someone on the street to ring the hotel to find out where it is, The location is great, within walking distance of drum and bell towers and the train station. We were pleased with our room. The bathroom was nice, there was a seperate living room and the bedroom was nice, there were some problems with the plugs not working in the room though. The bed is so hard, it's like sleeping on wood. This is normal in China, but was by far the hardest bed out of the three hotels we stayed in. Staff are helpful, all of the information claims they speak perfect English, this isn't true, but with a bit if patience they will help you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Disappointing hotel
Room and bedding smelt of cigarette smoke, We were unable to sleep as the bed was so hard you could have been sleeping on the floor. Our Son who speaks Chinese asked if we could change rooms as we had requested a non smoking room but was told that they don't have specific non smoking rooms and were unable to move us. Not the best location for the Muslin Quarter and city centre.

8/10 Good

Mrs MacDonald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at this hotel. the staff were helpful although their English was quite limited. Didn't manage to find the coffee bar which was supposed to be in the lobby. The views from the room were disappointing at best. There was no safe in the room and when we asked about a safety deposit box the staff had no idea what we wanted.

8/10 Good

Tim, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cheap, clean hotel in Xi'an.
We took the airport shuttle to the drum tower from the airport, and we had trouble catching a cab, although several folks offered to take us to the hotel for an exorbitant price. Once we found someone, they drove us straight to the hotel (behind the former Hyatt Regency--now changed names). Most of the staff spoke little or no English, but Jilly was great--she showed us our room (which she had upgraded). King size, but typical Chinese bed (hard). Hotel is on bus lines, so easy to get around. Lots of restaurants and stores in the vicinity if you are OK with not speaking Chinese. We did not eat in the restaurant at the hotel. We took a tour of the Terra Cotta warriors as suggested by Jilly, which was great.Don't forget to tip your tour guide!

6/10 Okay

Verified traveler

Disliked: Staff & service
Good location, terrible staff, AWFUL BATHROOM
We had a great impression when arriving at this hotel and the front desk girl spoke almost perfect English and walked us to the room, provided us with some information about the city but sadly we never got to see her again, nobody spoke English and neither dare to pick up the phone after seeing the room # calling and knowing you spoke English, very irritating and had me a few times coming downstairs to ask to speak to someone who could understand me, sometimes they called people out of the hotel to translate. Location is pretty good, walking distance from markets and lots of stores, restaurants, busy area, Drum and bell tower, city wall, very convenient. Room seemed pretty good at first, but shower didn't work and we had to get it changed a couple of times, Toilet plugged up terribly at the same with the sink and it was happening all the time! worst thing, nobody wanted to pick up the phone or understood our problems, until I yelled that I needed someone who speaks English, finally they figured it out and got someone to phone me, they sent a lady (yes, she didn't speak English either but at least got that the issue was the shower) then they sent a guy to exchange it. Internet didn't work. This place would be ok only if you're patient and ready to deal with bathroom issues and people not understanding that something is happening to you. Be prepared because if you have problems nobody knows what the heck you are saying. Good Luck!

2/10 Terrible

SAGAR, India

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down; Value: Could be better; Service: Below average; Cleanliness: Unsanitary; Please upload Original photos On Internet.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
not a 3 star rating !

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Xi'an first timer
Overall, the location and service was good. Jilly and Joy were very helpful. The counter staff, cleaning staff and security did their best to assist me. The only issue I had was withthe toilet. At times it did not flush well. I will be back to Xi'an.

8/10 Good

Jayantha, Vancouver,BC, Canada

Liked: Property conditions & facilities, room comfort
Big Rooms in a good location.
Old kind of Hotel with big rooms, need a good maintance-shower heads,sinks. Only a very few Front Desk staff can speak English(or understand). Close to public Transit. Breakfast is 15Y and Chinese orientd will be gone very early. English B'fast cost more money and takes time.

8/10 Good

Jennie, Beijing/ Sweden

Liked: Staff & service
Disliked: Property conditions & facilities
Caanan International Hotel- best service!
The Caanan International Hotel is the place in Xi'an you want to be at when something goes wrong. The standard of the hotel is definetly very so-so, but the service in reception is outstanding! They went out of their way to help us when we had trouble booking trips during the Chinese National Holidays, spending hours to find a way for us to get back to Beijing so that we could reach our flights home on time. The level of english is also one of the best we have met in China, perfect. They also seemed very keen on their guests to really see and experience Xi'an.

4/10 Poor

matt, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No Thank You, Never Again!
the staffing at the hotel i could not complain about, 10/10. manageress Jilly came to my room 10 minutes after check in to welcome me, and also booked me a private driver to take me to visit the terracotta army, again 10/10! but the room itself was just not acceptable, the walls were covered with years of smokers in the room, windows were very thin and traffic and shouting could be heard non stop, there was used cigarette butts on the floor along with a dead ladybid, wasnt sure if to pull the curtains closed incase something like a spider fell off!

10/10 Excellent

Earl, Honolulu, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in Xian , Canaan is a very good hotel
This is a very good hotel, it is located in the inner walls of the ancient city of Xian. There are 2 managers, and ther are there to help foriegners. They give you a map of the city, and a set of instructions on how to take the bus to get to locations, if you choose not to walk. Most things are within walking distance of the hotel. Menues in the hotel are in English as well as in Chinese. If you are going to do any tours, do it through the hotel. Just talk to any of the 2 mangers, they will help you with anything. Over all, Canaan International Hotel is a very good hotel.