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DoubleTree by Hilton York

4.0 star property

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Photo gallery for DoubleTree by Hilton York

Exterior
Cafe
Exterior
Courtyard
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Pet friendly

Explore the area

Map
St Maurices Road, York, England, YO31 7JA
  • York St. John University
    ‪4 min walk‬
  • Shambles
    ‪5 min walk‬
  • York Minster
    ‪6 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪57 min drive‬

Room options

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | In-room safe, individually decorated, desk, blackout drapes

Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible

In-room safe, individually decorated, desk, blackout drapes

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

In-room safe, individually decorated, desk, blackout drapes

Family Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Cosy Room)

In-room safe, individually decorated, desk, blackout drapes

Room, 1 Double Bed (Cosy Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex) | In-room safe, individually decorated, desk, blackout drapes

Room, 1 Double Bed (Duplex)

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, individually decorated, desk, blackout drapes

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout drapes

Deluxe Room, 1 King Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (2 Rooms)

In-room safe, individually decorated, desk, blackout drapes

Family Room (2 Rooms)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | In-room safe, individually decorated, desk, blackout drapes

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hampton by Hilton York Piccadilly

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1001)
The price is $100
per night
$120 total
includes taxes & fees
Feb 25 - Feb 26
Hampton by Hilton York Piccadilly

About this property

DoubleTree by Hilton York

4-star hotel in The Groves
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area.
DoubleTree by Hilton York offers 143 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 4 meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and multilingual staff.

DoubleTree by Hilton York has designated areas for smoking.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner, and light fare.
Yorkshire Cafe - This café specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.2 miles (GBP 15 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Yorkshire bar & grill
  • Yorkshire Cafe

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 for adults and GBP 7.50 for children
  • Nearby parking fee: GBP 15.00 per day (984 ft away)
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Monkbar Hotel York
Monkbar York
Monkbar
Hotel Monkbar
DoubleTree by Hilton York York
DoubleTree by Hilton York Hotel
DoubleTree by Hilton York Hotel York

DoubleTree by Hilton York Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1003 reviews
Rating 8 - Good. 306 out of 1003 reviews
Rating 6 - Okay. 167 out of 1003 reviews
Rating 4 - Poor. 96 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Lyndsey

Traveled with family
Liked: Staff & service
Staff were all very nice and attentive. Let down a by the condition of the room and corridors.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
very nice hotel with excellent spacious room and massive bed. Welcoming staff and free cookie at checkin. Marvellous breakfast with many options. Definitely recommend.
Stayed 1 night in Nov 2024

4/10 Poor

R

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Leigh

Business traveler
Liked: Room comfort
A little tired.
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a great location. We had a well fitted disabled room in the Town House adjacent to the hotel.The bathroom was perfect with a shower, bath and lots of handles and there were 2 double beds. There was a bed and bowl for our dog with dogs allowed in most of the public areas of the hotel. Great staff, service and food too.
Stayed 2 nights in Nov 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large family room
Lovely stay. Gorgeous large room for a family room - 2 doubles plus a cot. Felt really accommodated with young children. Just be careful that there are 5 Hilton’s in York so we went to the wrong one initially 🙃
Stayed 1 night in Nov 2024

6/10 Okay

Robin

Hilton York
Front staff friendly. Had room upgrade to deluxe room 220. Nice entrance bar and lower floor . Unfortunately the lifts was out of order and we was on the second floor. Breakfast was not to standard to the Hilton hotels we stop before with.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Absolutely lovely hotel situated within easy walking distance of the minster and the shops. Hotel room was clean and cosy. Tea and coffee station which is always my favourite and warm cookies on arrival! Would definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visited as a special occasion. Mentioned this to the guy on reception when checking inn. Had a few surprises in our room! Breakfast good, beds comfy. A great location for exploring york.
Stayed 2 nights in Oct 2024

8/10 Good

Neil J

Stayed 1 night in Jul 2024

10/10 Excellent

Catherine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
York
Lovely hotel with very friendly staff. Had a very warm welcome and the warm cookies were a lovely touch. Our room was clean and tidy. Struggles to connect to the WiFi. Parking was limited. I had to park across the road at the closest car park
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

MARION

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

.rs

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Parking chaos
At reception to check in as we couldn't find a parking space. There was a receptionist who had long blond hair and had only started the job a few days earlier. She tried very hard to be helpful and advise us about parking. We had just had a very long journey and was tired and stressed. The other receptionist was not as good. Spoke quite rudely to me and when i said i wasnt happy that we had to another car park and pay £20 and then move the car at 8am or pay even more she said well we would have chaged you £50 to park in here. I find this disgusting. We had already paid £245 which i think is far too expensive. To have the cheek to then try and charge £50 to park is disgraceful. Very stressful start to our stay in york. There wasnt even a biscuit to have with our cup of tea when we went to the room. The hotel is lovely and the breakfast was great but the parking situation is ridiculous. My husband then put the car in a space near the entrance door and the receptionist who had been rude said you cant keep it there. Those spaces are just for drop off. There was a car in the next space and it was still there the next morning so they obviously arent just for drop off. The blond receptionist was lovely and she will be an asset to the hotel. The other one needs some training in customer service. I realise that there isnt a lot you can do about the car park but that situation was not good and had a negative impact on us. If guests need to park they should not be asked for £50
Stayed 1 night in Oct 2024

10/10 Excellent

Tamara M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and respectful. The hotel was nice with good amenities. I would definitely stay there again.
Stayed 9 nights in Oct 2024

4/10 Poor

Joanne

Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid Rooms 51-52 above an Indians not a very good smell
Stayed 2 nights in Jul 2024

2/10 Terrible

Paul

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I stay The Double Tree Hylton at least 4nights a year with 2 other quests for over 6yrs visitng York Races. Both rooms stunk of onion bargie also the corridor. There was rubbish left outside of the rooms what was removed after i complained later when we arrived back to ther rooms.We told reception about the smell in the morning to be told we was staying above an indians.When we returned to our rooms on the 2nd night our room door was left wide open by the cleaner. who had tried to remove the onion bargie smell.For next year will definatley not be booking ther again Very disappointed as this was our favourite hotel but not any more
Stayed 2 nights in Oct 2024

10/10 Excellent

M

Stayed 1 night in Oct 2024

4/10 Poor

James

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Noisy all night and we were woken at 6am to doors banging and people running about. All the lights in the hotel had gone off, so we just had to sit and wait for it to get light so we could get up and leave.
Stayed 1 night in Oct 2024

8/10 Good

nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position of hotel was great ; quiet but convenient for walking to shops , theatre & restaurants .
Stayed 1 night in Oct 2024

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner came back to the hotel after been around the city during the day. We came back to freshen up and get ready for the night time but when attempting to get a shower, we weren’t able too as there wasn’t any hot water. We tried to ring down to reception but no one answered the phone. When telling the reception just before we left the hotel, all they said was they would let the manager know.
Stayed 1 night in Oct 2024