See all properties

Impossible Motel

3.0 star property

Choose dates to view prices

Photo gallery for Impossible Motel

Elite Room - Bath for 2 (Sensational) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi
Breakfast, lunch and dinner served
Reception
Economy Room (The Bank Vault) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi
Signature Double Room, Hot Tub (Stella Solarium) | City view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
3 St. Helens Square, York, England, YO1 8QN
  • Yorkshire Museum Gardens
    ‪2 min walk‬
  • York Christmas Market
    ‪3 min walk‬
  • York Minster
    ‪4 min walk‬
  • Harrogate (HRT-RAF Linton-on-Ouse)
    ‪32 min drive‬

Room options

View all photos for Romantic Room - Bath for 2 (The Red Room)

Romantic Room - Bath for 2 (The Red Room) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Romantic Room - Bath for 2 (The Red Room)

  • 100 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room (The Bank Vault)

Economy Room (The Bank Vault) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Economy Room (The Bank Vault)

  • 210 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room (Experience)

Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Economy Double Room (Experience)

  • 178 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Double Room, Hot Tub (Stella Solarium)

Signature Double Room, Hot Tub (Stella Solarium) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Signature Double Room, Hot Tub (Stella Solarium)

  • 213 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Double Room - 2 Baths (Labyrinth)

Design Double Room - 2 Baths (Labyrinth) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Design Double Room - 2 Baths (Labyrinth)

  • 198 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, Hot Tub (Sir Joseph Terry)

Luxury Room, Hot Tub (Sir Joseph Terry) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Luxury Room, Hot Tub (Sir Joseph Terry)

  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Room (Splendid)

Exclusive Room (Splendid) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Exclusive Room (Splendid)

  • 150 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Mail Room)

Superior Room (Mail Room) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Superior Room (Mail Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Room - Bath for 2 (Sensational)

Elite Room - Bath for 2 (Sensational) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Elite Room - Bath for 2 (Sensational)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superb)

Deluxe Room (Superb) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Deluxe Room (Superb)

  • 150 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room (Spectacular)

Comfort Room (Spectacular) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Comfort Room (Spectacular)

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room (Sublime)

Classic Room (Sublime) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Classic Room (Sublime)

  • 140 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room (Dungeon)

Basic Double Room (Dungeon) | Egyptian cotton sheets, premium bedding, iron/ironing board, free WiFi

Basic Double Room (Dungeon)

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Aerial view

Malmaison York

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1394)
The price is $128
per night
$154 total
includes taxes & fees
Mar 6 - Mar 7
Malmaison York

About this property

Impossible Motel

3-star hotel in City Centre
A restaurant, 2 bars/lounges, and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance. Change of towels is available on request.
Impossible Motel offers 13 air-conditioned accommodations with complimentary bottled water and designer toiletries. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Smart televisions come with pay movies.

Bathrooms include complimentary toiletries and hair dryers. This York hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This York hotel also offers multilingual staff, tour/ticket assistance, and concierge services.

Impossible Motel is a smoke-free property.

Impossible Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Impossible Tea Room - Onsite café. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pink - Onsite cocktail bar. Open daily.
Impossible Wonderbar - Onsite bar. Open daily.

Languages

Dutch, English, German, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Impossible Restaurant
  • Impossible Tea Room
  • Impossible Wonderbar
  • Pink

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • Area rugs in room
  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • Pay movies

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

Impossible Motel York
Impossible Motel Hotel
Impossible Motel Hotel York

Impossible Motel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 76 reviews
Rating 8 - Good. 12 out of 76 reviews
Rating 6 - Okay. 3 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Dave

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed for one night in one of the underground rooms. From the pictures the brick walls and vaulted ceilings give the impression of a solid (and presumably quiet) room. Sadly, the walls are so thin you can hear the occupants of neighbouring rooms! You can also hear footsteps and doors banging, and in case that isn't enough to keep you awake there's always the loud buzzing noise that the air conditioning unit makes every 2 minutes! On the plus side the room looked every bit as stylish as it did in the photos. What perhaps isnt clear from the photos is that there is no toilet door. This seems a massive oversight in a room with no windows! All in all our stay was a unique experience that I hope to never repeat.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place!!
Stayed 1 night in Oct 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Lyndsay

Traveled with group
Liked: Cleanliness, staff & service
Not great value for money
Quirky hotel, fantastic location. However, not value for money! If you need a separate bathroom and toilet, don’t book the vault room. No doors on either and the room was tiny.
Stayed 1 night in Oct 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. The staff were great. The room itself was amazing with the most comfy bed I've ever slept in. The hidden door to the cocktail bar is also a nice touch. Unfortunately we didn't try the restaurant, but I can only imagine it will be as nice as everything else. The only downside the walls are paper thin, so you can hear everything your neighbours are up to and vice versa. Other than that, a truly enjoyable stay. We certainly will be back in the future.
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. We were able to drop of our bags on arrival and go explore the city. Our room was ready before check in so we were called to let us know. Love that you get to pick your own whipped soap for your room. Our room was spacious with a comfy bed. The complimentary pastries in the morning were a nice touch too
Stayed 1 night in Sep 2024

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique, luxury, Whimsical, Goth Paradise.
Absolutely stunning. Beautiful location. The hotel is situated in the perfect place. Staff are amazing in the hotel and restaurant. We will be back to try the other rooms. Ignore the negative reviews, this is a unique, quirky hotel and if youre a bit of a whimsical goth, you will love this place. Also the restaurant menu and interior is much better than the ivy. The kitchen was closed when we popped in for drinks but would have definitely eaten there rather than the Ivy. Staff really helpful and gave us recommendations (Cut and Craft)of where to eat which was fantastic. The White Company toiletries were gorgeous and i really loved that on arrival we were given a complimentary bathbomb and got to choose a tub of handmade whipped soap which smelt divine. Highly recommend a stay here, we are local but enjoy a night out in York so Impossible Motel will definitely be are go to hotel. I would go as far to say this is the nicest hotel we have stayed in. Well done. Loved it x
Superb Room
The Restaurant from St Helens Square
Open plan Bathroom
View from the gallery bathroom.
Stayed 1 night in Sep 2024

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My self and my wife stayed in the red room at the impossible motel in York. Firstly the hotel is amazing such a unique place and the rooms are incredible. If you are looking for a memorable night away you can’t beat it. The hotel is right in the centre of York so everything is right on the doorstep. The staff were amazing so friendly and helpful. I can’t say enuf good things about it. I can’t wait for our next visit.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marcin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Unique accommodation tailored with a couple experience in mind yet at the same time right in the middle of old York. We definitely will come back.
Stayed 2 nights in Aug 2024

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Kathryn

Disliked: Room comfort
Stayed 1 night in Jul 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Alexandra

Stayed 2 nights in Mar 2024

10/10 Excellent

Aled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Amazing service, quirky room. Would highly recommend.
Stayed 1 night in Jul 2024

10/10 Excellent

null

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and polite and friendly staff. The room was comfortable and everything we needed for a night away. Really cool atmosphere and peaceful. No noise and a real feeling of “getting away”. Shower was decent which is always a big plus. The bed was incredibly comfy. I’ll be visiting again
Stayed 1 night in Jun 2024

6/10 Okay

Matthew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Staff was great! The drunk people on the streets, screaming until 04:30 were not great. Hotel was very centrally located which we loved but it resulted in many sleepless nights because of the noise. Obviously not the hotels fault, just something to be mindful of.
Stayed 2 nights in May 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Allan

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Basement room very noisy and extremely small, we were even handed ear plugs on arrival! So a very unpleasant and noisy first night. Second night we moved to an upstairs room, which was nice until the electricity in the room failed at 10:30 pm. With no one available to check this out but the night porter we spent our second night cold and in the dark. In the morning we had to wash and dress by phone torch light. When we complained it was evident that the staff did not believe us even though the fault was witnessed by the porter. It took an age to get any type of compensation (half money back for the second night only) and this took complaints via Expedia and at least five calls to the hotel. Avoid... it is not nearly as good as it looks in the photographs.

10/10 Excellent

Doina

Stayed 1 night in Dec 2023