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Yuzawa Grand Hotel

3.5 star property

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Photo gallery for Yuzawa Grand Hotel

Spa
Breakfast and dinner served
Breakfast and dinner served
Exterior
Spa

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Yubinbango 2494, Minamiuonuma-gun, Yuzawa, Niigata-ken, 949-6101
  • Ippon Sugi Ski Resort
    ‪5 min walk‬
  • Yuzawa Kogen
    ‪9 min walk‬
  • Yuzawa Kogen Ropeway
    ‪10 min walk‬

Room options

View all photos for Designer's Modern Room Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Designer's Modern Room Non Smoking

  • Sleeps 4
  • 2 Twin Futons and 2 Twin Beds

View all photos for Room With Half Open Air Bath Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Room With Half Open Air Bath Non Smoking

  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Japanese-Style Deluxe Room-Non-Smoking

Bathroom | Separate tub and shower, free toiletries, hair dryer, slippers

Japanese-Style Deluxe Room-Non-Smoking

  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese Western Style Room Non smoking

Down comforters, in-room safe, desk, iron/ironing board

Japanese Western Style Room Non smoking

  • Sleeps 7
  • 2 Twin Beds and 5 Twin Futons

View all photos for Japanese Style Room With 10 Tatami Non Smoking

Separate tub and shower, free toiletries, hair dryer, slippers

Japanese Style Room With 10 Tatami Non Smoking

  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room (15-17.5 Tatami) -Non-Smoking

Bathroom | Separate tub and shower, free toiletries, hair dryer, slippers

Japanese-Style Room (15-17.5 Tatami) -Non-Smoking

  • Sleeps 7
  • 7 Twin Futons

View all photos for Japanese Style Room With 8 Tatami

Separate tub and shower, free toiletries, hair dryer, slippers

Japanese Style Room With 8 Tatami

  • Sleeps 3
  • 3 Twin Futons

View all photos for Room With Open Air Bath

Down comforters, in-room safe, desk, iron/ironing board

Room With Open Air Bath

  • Sleeps 6
  • 6 Twin Futons

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About this property

Yuzawa Grand Hotel

3.5-star Yuzawa ryokan close to Gala Yuzawa
Yuzawa Grand Hotel offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes.
Yuzawa Grand Hotel offers 87 air-conditioned accommodations with safes and slippers. Beds feature down comforters. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

This Yuzawa ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Getting to the slopes is a breeze with the ryokan's complimentary ski shuttle. Conveniences like ski storage, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes.

Dining options at the ryokan include a restaurant and a coffee shop/cafe. A computer station is located on site and wireless Internet access is complimentary. Complimentary self parking is available on site.

Yuzawa Grand Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Kasuteria - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 10:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,200 to 4,400 for adults and JPY 1,650 to 3,300 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kasuteria

Things to do

  • Arcade/game room
  • Hot springs
  • Karaoke
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Ballroom
  • Built in 1933
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees apply if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 to 4400 for adults, and JPY 1650 to 3300 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Yuzawa Grand Hotel
Yuzawa Grand
Yuzawa Grand Hotel Ryokan
Yuzawa Grand Hotel Yuzawa
Yuzawa Grand Hotel Ryokan Yuzawa

Yuzawa Grand Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 71 reviews
Rating 8 - Good. 23 out of 71 reviews
Rating 6 - Okay. 4 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 4 out of 71 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY B

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible sales, not customer oriented
Don't stay here. This place is dishonest and too much sales-focused. I have been traveling to Japan over 30 times across different prefecture, for both business and vacation, and this is the weirdest hotel I've ever stayed. #1. Trying to double charge for the breakfast, which I already paid. When we checked in, they informed us that breakfast is not included from their system. I showed them my booking with Hotels.com which clearly indicates breakfast buffet. They agreed that I booked it but because they cannot see it from their system, they insisted we have to pay it again. After 3 times appealing to their upper management, they fixed it. Tiring. #2. Gave us a blocked view room with no privacy, while we booked the mountain view. First night we realized that the room window is facing to other house, leaving us no privacy at all. Next morning I went to the reception telling them it seems we've got a wrong room. They agreed that it's not a mountain view, but all their mountain view rooms are taken so I have to pay extra to upgrade to the suite if I want a mountain view. Their solution from 2 occasions are, "paying more money to fix your problem". I'm not asking more. I just wanted what I booked and paid. Sharing my reservation details below, plus view from the window. ------- Room details Japanese Western Room, Mountain View Reserved for XXXX, 2 adults Included amenities Free Valet Parking Breakfast Buffet
Stayed 2 nights in Dec 2023

8/10 Good

nicholas a

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mindell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful onsen with both indoor and outdoor options. It was especially beautiful this morning with snow covered trees. They have a lovely woman who does massages and who greeted me with a smile whenever our paths crossed. The hotel is right across from the train and bus station so getting around was very easy!
Stayed 2 nights in Dec 2023

10/10 Excellent

Kam Lun Eric

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so friendly and easy to deal with
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! The staff was incredibly friendly and helpful! I would definitely stay here again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Yu-Chen

Stayed 2 nights in Jan 2023

10/10 Excellent

Huy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was a mistake when we checked in but in general, the hotel is wonderful. We love the outdoor onsen.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great stay with nice outdoor onsen. breakfast is very good with wide variety. location is convenient and having free shuttle services from train station is a nice touch to good services.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ! Good food good location Come back next month
Stayed 1 night in Jan 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of snowboarding, relax at the hotel’s onsen enjoying the most wonderful bath I ever had in my life. Hotel also offer a variety choices of bath and beauty products for you to try on. I actually bought some of the products are the shops. The breakfast is awesome as well, staffs are very kind and thoughtful. I’ll defintely come stay again!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall stay at a winter resort.
Very nice ryokan hotel with a big choice of breakfast.
Stayed 1 night in Oct 2018

10/10 Excellent

Gibson, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Excellent! Staff were very kind and very helpful. The room was warm and spacious with a very nice view of the mountains. Hotel was very kind to pick us up and drop us off at the highway bus stop at no extra cost.
Stayed 1 night in Feb 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly atmospheric with beautiful scenery and gorgeous amenities. The breakfast buffet was delicious and the onsen were a real treat! The staff were courteous and helpful. The location is perfect, being just a few minutes walk from the echigo-Yuzuwa station which is easily accessible via shinkansen.
Stayed 2 nights in Feb 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

ms, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
Helpful staff. Really close to train station, minutes away. We weren’t sure where the hotel was so we took a cab. He was surprised but drove us to the hotel, which took about one minute. Best Japanese breakfast buffet.
Stayed 2 nights in Oct 2017

2/10 Terrible

Jamie, Auckland

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unwelcoming, unfriendly hotel
We arrived at the hotel at 11am after an international flight - 4 hours before check in. We asked if we could pay a fee for early check in - and they quoted a fee equivalent to 2 x the nightly rate we paid. We declined. The hotel made us wait outside, saying we were not entitled to be in the hotel until 3pm. Sitting on the street we watched as party after party of local guests were allowed to check in early at no extra charge. This was the most unwelcoming hotel my wife and I have ever experienced, which was exacerbated by the fact no staff spoke English, Chinese, French or Spanish The wifi didn't work at any point during our stay and the hotel was either unwilling or unable to address the problem
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uphill Trek
The hotel is located up a 100 yard trek. It's not easy to do in snow and slush. Asides from that, it is very nice. There are lots of restaurants all around. The hotel staff was very friendly.

8/10 Good

Yuchieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convieient and clean
Comfortable and enjoyable

10/10 Excellent

Nat, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for ski trips
2min walk from Echigo-Yuzawa station. Free shuttle buses to the ski slopes (purple line). Has an in-house ski rental shop too. There are 2 lovely onsens within the hotel (separate male/female). We took the larger Western Room with Mountain view as recommended by other travellers, and it did not disappoint. The living room was huge, and the adjoining bedroom offered a gorgeous view of the mountain range (tip: request for a higher floor if possible). Only gripe was the pillows were a bit hard. Buffet breakfast was great, with a wide selection of food including pancakes. Will definitely stay here again for future ski trips!

8/10 Good

Curtis, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Yuzawa Grand Hotel
The hotel exceeded my needs and expectations: The staff was excellent. They overall feeling I felt from the entire staff was that they were there to serve you...very refreshing. The hotel location was excellent. The train station and convenience store is right across the street. There are numerous independent restaurants within a short walk. The hotel breakfast buffet provided something for everyone, regardless if you're accustomed to their cultural foods or not. I recommend it. I did not partake in the dinner buffet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love to coming back
Snowboarding and Onsen with Family (incl.6yo) Hotel staff is nice and friendly. Tasty n variety. Located near Yuzawa Stn. Easy to find restaurant. Just 1 thing, if u come this hotel by car, I strongly recommend you to call hotel before arrive. Following GPS you will get lost...

8/10 Good

Noriko

Stayed 2 nights in Oct 2024

8/10 Good

Wai Chuen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
到車站距離短，要到滑雪埸非常方便
Stayed 1 night in Feb 2024