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Phoenix

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix

Exterior
Exterior
Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes
Free daily buffet breakfast
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Housekeeping
  • Bar
  • Gym
  • Pet friendly

Explore the area

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Chez Heini
    2 min walk
  • Zermatt (QZB-Zermatt Train Station)
    6 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Room

Room | Down comforters, in-room safe, desk, blackout drapes

Room

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn)

  • 279 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down comforters, in-room safe, desk, blackout drapes

Standard Double Room (Matterhorn View from Balcony)

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 2 Twin Beds

Standard Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Standard Double Room, 2 Twin Beds

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

Superior Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, 2 Twin Beds

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Twin Beds

Deluxe Double Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Twin Beds

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Hotel Parnass

Breakfast included
Free WiFi
Restaurant
Laundry
4.8 out of 5, Exceptional, (170)
The price is $259
per night
$278 total
includes taxes & fees
Jan 5 - Jan 6
Hotel Parnass

About this property

Phoenix

3-star Zermatt hotel steps from Zermatt-Matterhorn Ski Paradise
A fitness center, a bar/lounge, and spa services are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a meeting room, express check-out, and tour/ticket assistance are onsite.
Phoenix offers 27 accommodations with espresso makers and safes. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.
A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Zermatt hotel also offers a fitness center, spa services, and multilingual staff. For a surcharge, the property provides a train station pick-up service and a train station drop-off service.

Phoenix is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 4 miles (CHF 20 per day)
  • Train station pick-up and drop-off shuttle (surcharge) from 8:30 AM to 5:30 PM
  • Train station shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • Helicopter/airplane tours
  • Ropes course
  • Ski storage
  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains
  • On a river

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 9:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

This property does not allow children
Rollaway/extra beds are available for CHF 100 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Phoenix Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 462 out of 652 reviews" "
Rating 8 - Good. 158 out of 652 reviews" "
Rating 6 - Okay. 22 out of 652 reviews" "
Rating 4 - Poor. 3 out of 652 reviews" "
Rating 2 - Terrible. 7 out of 652 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kin Hin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Stayed 2 nights in Sep 2024

8/10 Good

Rich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to RR station and Sunegga lift. Nice staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Thor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, cozy hotel great value
We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Stayed 2 nights in Jul 2024

6/10 Okay

Nirvikar, St Louis

Disliked: Staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Stefania

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Jun 2024

10/10 Excellent

Senna Mei San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Zermatt
Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.
Stayed 3 nights in May 2024

10/10 Excellent

Kim, Cannon Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!
Stayed 2 nights in May 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 1 night in May 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Jon, Happy Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Feb 2024

10/10 Excellent

Irina

Stayed 2 nights in Jan 2024

10/10 Excellent

True

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.
Stayed 1 night in Jan 2024

10/10 Excellent

Leah Czarina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Helpful Staff
Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.
Stayed 1 night in Sep 2023

6/10 Okay

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well-maintained
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Dundas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!
Stayed 2 nights in Sep 2023

10/10 Excellent

Martita

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Maureen Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazing stay, great location, very friendly staff, suggestions for walking routes and dinner. Well equipped room, very clean.Good breakfast, would love to return.
Stayed 2 nights in Sep 2023

2/10 Terrible

suja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were charged 20chf for a lost room key card but never gave us a replacement.we were never told during check in that there is a cost for lost key card!
Stayed 2 nights in Sep 2023

10/10 Excellent

xiaoyu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staffs and very helpful for me. good location.
Stayed 1 night in Aug 2023

10/10 Excellent

Mahnaz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay, property, most friendly staff, super clean, top breakfast. Will definitely stay here again.
Stayed 2 nights in Aug 2023