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Best Western Plus Grand Hotel Zhangjiajie

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
Aerial view
Miscellaneous
1 bedroom, premium bedding, down comforters, minibar
1 bedroom, premium bedding, down comforters, minibar

Reviews

6.6 out of 10

Popular amenities

  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Laundry
    Laundry

Explore the area

Map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680
  • Yuhuangdong Grotto
    8 min drive
  • Zhangjiajie National Forest Park
    8 min drive
  • Puguang Temple
    8 min drive
  • Zhangjiajie (DYG)
    16 min drive

Room options

Similar properties

Room

Ramada by Wyndham Zhangjiajie

Breakfast included
Free WiFi
Air conditioning
Gym
4.0 out of 5, Very Good, (3)
The price is $69
per night
$80 total
includes taxes & fees
Dec 8 - Dec 9
Ramada by Wyndham Zhangjiajie

About this property

Best Western Plus Grand Hotel Zhangjiajie

4.5-star hotel in Yongding
Along with a full-service spa, this hotel has a restaurant and a fitness center. Self parking is free. Other amenities include a sauna, spa services, and a business center.
Best Western Plus Grand Hotel Zhangjiajie offers 150 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Zhangjiajie hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include manicures and pedicures. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.
In addition to a full-service spa, Best Western Plus Grand Hotel Zhangjiajie features a sauna and a fitness center. The hotel offers a restaurant. This 4.5-star property offers access to a business center and meeting rooms.

This Art Deco hotel also offers spa services, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Yage Western Restaurant - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Lobby Bar - This lobby lounge specializes in Chinese cuisine and serves lunch and dinner.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Yage Western Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Full-service spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 26 floors
  • Art Deco architecture
  • Built in 2013

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms
Guests under 5 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Best Western Plus Grand Zhangjiajie
Best Western Plus Grand Zhangjiajie
Hotel Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel
Hotel Best Western Plus Grand Hotel Zhangjiajie
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Best Western Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel
Best Western Plus Grand
Best Plus Grand Zhangjiajie
Plus Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Brian, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018

2/10 Terrible

Kitten, New York, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018

2/10 Terrible

Juanelo

Disliked: Cleanliness, property conditions & facilities, room comfort
did not like it.
yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice reasonably priced hotel
overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Nice for an hotel in the middle of the country
The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.

6/10 Okay

Marika

Liked: Room comfort
Ok... Not Best Westerns Best
I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)

6/10 Okay

sweta, US

Unclean
I felt the hotel was not that clean. I felt it was not worth the money.

10/10 Excellent

Daniel, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good . more than 5 star for me
I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.

10/10 Excellent

Geralis, Red Deer, ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing customer service.
We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
where's my room
Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel little pricey as far as China goes
It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.

8/10 Good

Rajan, San Jose, CA

Liked: Cleanliness, staff & service, room comfort
Nice Hotel b/w Tianmen and Zhangjiajie Mountain
We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English. Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.

6/10 Okay

Lena, Wien

Liked: Cleanliness
Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Stayed 2 nights in Nov 2018

2/10 Terrible

Magnus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nej nej nej
Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Stayed 5 nights in Oct 2018

6/10 Okay

WENTAO

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

yt, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔なホテル
駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。

6/10 Okay

Mauricio

Liked: Cleanliness
Disliked: Room comfort
Buena ubicacion
Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina

8/10 Good

mengfang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在我大学附近，交通还可以 。早餐不好吃

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !! The only problem is too far away from the downtown.